Version française ci-dessous Company Name: PBS Systems Job Location: Remote (Montreal area) Job Type: Full-time, Permanent No. of Openings: 1 Job Requirement(s): Bilingual; Travel across Canada and USA approx. 2 weeks per month Internal Job Title: DTO Bilingual Trainer – Fixed Ops Reports To: Team Lead, DTO Fixed Ops PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today! The Role: As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software. This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America. Job Responsibilities: - Develop a thorough understanding of PBS software and related training processes - Gain proficiency in data entry and other key operational tasks - Independently manage and deliver all assigned training sessions within primary silo - Become an install resource without assistance - Prioritize tasks independently and demonstrate accountability without requiring direction - Ensure that assigned DTO Cornerstone tickets are handled in a timely manner - Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded - Respond promptly to internal and external training requests - Write up tickets that arise and escalate issues to the corresponding teams - Stay up-to-date and understand process documentation as departmental processes evolve - Share knowledge across silos and contribute to team learning and development - Take the initiative to expand product knowledge and participate in cross-training opportunities if possible - Support a collaborative and positive team environment - Perform other duties and responsibilities as assigned MUST HAVE Skills: - Fluent in French and English (speaking, reading, writing) - 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations - Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential! - Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required Additional Skills: - Excellent communication skills, including presentation and public speaking - PBS software experience is a strong asset - Experience facilitating in-person and virtual training sessions is a strong asset - Strong problem solving and troubleshooting skills - Effective time management and organizational skills - Ability to multitask and prioritize - Outstanding documentation abilities - High School Diploma What we offer: - Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. - Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean - Comprehensive health benefits - Medical and dental coverage to support your well-being. - Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. - Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. - Employee recognition - Regular appreciation programs and performance-based incentives - Competitive compensation package - Competitive annual base salary - Up to $4,800 per year in product certification bonuses - Outstanding travel incentive bonuses - Additional performance incentives - Attractive referral bonuses - Staff discounts – Exclusive savings with partners such as GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required. ______________________________________________________ Nom de l'entreprise (Company Name) : PBS Systems Lieu d'emploi (Job Location) : À distance (région de Montréal) Type d'emploi (Job Type) : Temps plein, permanent Poste(s) à combler (No. Of Openings): 1 Nom interne du poste (Internal Job Title) : Formateur.rice bilingue, opérations fixes (DTO) Se rapporte à (Reports To) : Chef d'équipe, DTO – Opérations fixes Exigences du poste (Job Requirements) : Bilingue (FR-EN); Voyager en Amérique du Nord environ 2 semaines par mois « PBS est le fournisseur de plateforme d’affaires tout-en-un qui connaît la croissance la plus rapide en Amérique du Nord, et ce n’est que le début ! » Opportunité : PBS transforme l’expérience client dans l’achat et l’entretien des voitures depuis plus de 37 ans. Nous sommes le troisième plus grand fournisseur de systèmes de gestion de concessionnaires (DMS) en Amérique du Nord. Chaque mois, des centaines de nouvel·le·s utilisateur·trice·s rejoignent notre plateforme logicielle, qui aide les concessionnaires à gérer les ventes, le service, l'inventaire et la comptabilité. Ce qui nous distingue, c’est la manière dont nous percevons nos client·e·s. Nous les considérons comme partenaires, innovateur·rice·s et ami·e·s. Chez PBS, nous investissons dans votre croissance. Votre carrière peut progresser en fonction de vos forces, intérêts et aspirations. Postulez dès aujourd'hui! Rôle : En tant que formateur·rice bilingue aux opérations fixes dans notre département de formation et d’optimisation des concessionnaires (DTO), vous offrirez une formation hors pair et un soutien en anglais et en français à notre clientèle (nouvelle et existante) via notre système de gestion de concessions. Vous animerez principalement des sessions de formation virtuelles pour guider les client·e·s tout au long du processus d'implantation du logiciel, assurant ainsi une transition en douceur. Lorsque nécessaire, vous effectuerez de la formation sur place en concession pendant les nouveaux déploiements. Vous jouerez un rôle clé dans la livraison d’un service exceptionnel et la promotion de l'apprentissage continu. Vos actions favoriseront la collaboration et l'amélioration des processus afin de maximiser la réussite client grâce à notre logiciel. Il s'agit d'une opportunité de travail à distance, basée à Montréal et dans la région environnante. 50 % de votre temps serait consacré au télétravail et 50 % à des déplacements vers les sites de notre clientèle partout en Amérique du Nord. Responsabilités : - Apprendre et comprendre le logiciel de PBS d’une manière approfondie, ainsi que le processus de formation - Démontrer de fortes aptitudes en saisie de données et dans l’accomplissement de tâches opérationnelles connexes - Livrer et coordonner, de façon autonome, toutes les sessions de formation associées à votre département principal - Devenir une ressource autonome et indépendante pour les installations de notre logiciel - Démontrer une capacité à prioriser les tâches sans intervention des chef·fe·s d'équipe - Traiter les billets assignés au département en temps opportun - Offrir un excellent service à la clientèle en naviguant efficacement dans le système de gestion des concessions (DMS) de PBS et en le présentant de manière claire, tout en maintenant des relations positives axées sur les solutions afin de répondre aux attentes des client·e·s, voire les surpasser. - Répondre rapidement aux demandes de formation, qu’elles proviennent de collègues ou de la clientèle - Documenter les demandes ou problèmes rencontrés sous forme de billets (tickets) et les transmettre aux équipes responsables lorsque nécessaire - Se tenir à jour et bien comprendre la documentation des processus, surtout lorsque ceux-ci évoluent au sein du département - Partager ses connaissances avec les autres équipes pour favoriser l’apprentissage collectif et le développement des compétences - Prendre l’initiative d’approfondir sa connaissance des produits et participer à des formations croisées lorsque possible - Contribuer à maintenir un environnement de travail collaboratif, positif et axé sur le soutien mutuel - Accomplir toute autre tâche ou responsabilité confiée dans le cadre du poste COMPÉTENCES INDISPENSABLES : - Parler couramment le français et l'anglais (parler, lire et écrire) - 1 à 2 années d'expérience en concession automobile, spécifiquement en opérations fixes - De solides compétences informatiques sont requises, y compris la maîtrise des logiciels Microsoft Office (Outlook, Word, Excel). Apprendre rapidement et s'adapter aux nouveaux outils logiciels est essentiel! - Capacité de voyager au Canada et aux États-Unis jusqu'à 2 semaines par mois; passeport valide, visa américain (si applicable), et un permis de conduire valide et sans restriction sont requis Compétences supplémentaires : - Excellentes compétences en communication, incluant une facilité à présenter et parler devant un public - Connaître le logiciel de PBS (atout majeur) - Expérience en animation de formations en personne et virtuelles (atout majeur) - Solides compétences en résolution de problèmes et en dépannage - Gestion efficace du temps et compétences organisationnelles - Capacité de gérer plusieurs tâches en même temps et leurs priorités - Compétences exceptionnelles en gestion de documentation - Diplôme d'études secondaires Ce que nous offrons : - Développement professionnel – Formation continue, certifications et opportunités de croissance - Opportunités de voyage – Explorez le Canada, les États-Unis et les Caraïbes - Avantages sociaux complets – Couverture médicale et dentaire - Congés payés – Congés, jours personnels et jours fériés payés - Culture inclusive – Un environnement d'équipe collaboratif et de soutien où votre voix compte - Reconnaissance du personnel – Programmes d'appréciation sur une base régulière et incitatifs à la performance - Salaire compétitif – en plus d’un salaire de base, nous offrons des primes pour la certification produit pouvant aller jusqu'à 4 800 $ par année, une excellente prime pour le référencement, etc. - Rabais pour le personnel – GM, Dell, GoodLife, etc. Si vous êtes sélectionné(e) pour une entrevue, nous vous contacterons par courriel. Veuillez surveiller vos courriers indésirables. PBS est un employeur offrant l'égalité des opportunités. Des accommodements seront offerts lors du processus d'embauche, selon les besoins.

• Assess, coordinate, and manage the care needs of patients with chronic eye diseases • Work closely with patients, their families, healthcare providers, and internal teams • Develop and implement personalized care plans • Ensure that patients receive high-quality care and support • Manage the patient caseload and communicate based on assessing patient need • Educate patients and families to support self-management and independent living

Application Deadline: 05/14/2026 Address: 33 Dundas Street West Job Family Group: Business Management This is a 2 year contract opportunity (Remote opportunity) Bilingual verbal and written communication skills required (2 Year Contract) The Bilingual (French & English) Specialist, Loan Quality Control will support mortgage quality review to verify vendor's underwriting practice following BMO’s requirements. Underwriting experience of residential mortgages are highly preferred: - Executes work and audit files to ensure timely, accurate, and efficient service delivery. - Ensures consistent, high-quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals. - Analyzes root causes of any errors discovered during underwriting to provide for effective communication and coaching. - Provides ongoing support to the continuous improvement process of the business unit. - Thinks creatively and proposes new solutions. - Exercises judgment to identify, diagnose, and solve problems within given rules. - Works mostly independently. - Broader work or accountabilities may be assigned as needed. Qualifications: - Typically, between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. - Underwriting experience of residential mortgages are highly preferred. - Bilingual skills will be considered an asset - Verbal & written communication skills (English & French) - In-depth. - Collaboration & team skills - In-depth. - Analytical and problem-solving skills - In-depth. Salary: $45,500.00 - $84,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

• Responsible for initial review and outreach of new monthly LTC enrollees. • Outreach and promoting active connection through management of persistent outreach. • Manages LTC Medicaid Redetermination and Eligibility concerns. • Receives and compose Service Decision Review tasks for submission to MD. • Ensures timeliness and efficiency of associated tasks and responsibilities. • Completes outbound calls to members to obtain confirmation of enrollment and member’s demographics. • Utilizes Aetna systems to build, research and enter member information, as needed. • Supports the development and implementation of FL LTC plan. • Coordinates and arranges Service Decision Reviews for MD review. • Provides delivery of decision under the direction of MD accordingly. • Promotes communication to enhance effectiveness of care management services. • Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases. • Provides support services to team members by answering telephone calls, researching information, and assisting in solving problems. • Adheres to compliance with policies and regulatory standards. • Maintains accurate and complete documentation of required information that meets contractual, regulatory, and accreditation requirements. • Protects the confidentiality of member information and adheres to company policies regarding confidentiality.