Accenture Federal Services, a division of Accenture, provides technology and consulting services to U.S. federal agencies, delivering solutions that enhance performance and efficie
Service Desk Agent
Location
Mexico
Posted
42 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Service Desk Agent
Accenture
DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE! Did you know that Accenture is leading the digital transformation in the World? Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 640,000 employees worldwide. We Offer - Career development according to your profile and interests. - Work in one of the best companies and feel proud. - Access to an innovative methodology and tools. - Direct contact with experts worldwide. - Use of work schemes and cutting-edge technologies. - Constant training. - Work environment based on teamwork and collaboration. - Participation in International Project. THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk, contributing to collaborative efforts with enthusiasm and dedication. Join us in a welcoming environment where your growth and contributions will be valued and encouraged. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in customer service. Intermediate proficiency in communication skills. Beginner proficiency in problem solving. Intermediate proficiency in time management. Beginner proficiency in technical troubleshooting. HERE'S WHAT YOU WILL NEED: - A minimum of 1- 4 years of experience in relevant related skills. - Bachelor's Degree in relevant field of studies. - English advanced level C1. - Ability to handle calls. - IT Technical skills on Win 10, Win 11, MS office o365. - IT Troubleshooting skills on Win 10, Win 11, MS office o365. - Medium SNOW, Remedy ticket system knowledge. - Remote connection tools experience. - Active Directory basic knowledge. - Android, iOS basic knowledge. - Good attitude. - Good Communication skills. - Self management. - Collaborative. - Teamwork. - Low medium experience giving L1 support. - Customer support service experience. Accenture does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.
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Bilingual Patient Care Coordinator (Remote)
Sentrex Health SolutionsCourageous Teams. Better Care. Peace of Mind.
Position Type: Full-time Department: PerCuro Work Location: Remote Work Hours: Monday to Friday, 12pm-8pm EST/9am-5pm PST Travel Required: No A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functi4nal teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services. Come and join our team! But first, let us tell you why we love working here: - We are 100% Canadian with locations across the country - State-of-the-art facilities to provide high-quality products and services - The opportunity to be a part of a winning, high-performing team - Collaborative, engaging workplace culture – we are passionate about our people! - Flexible working environment that promotes a healthy work-life balance - Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued - High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year The Opportunity: At Sentrex, we thrive when our people thrive. We are currently looking for a Patient Care Coordinator, to be the supportive force that empowers our Percuro treatment clinics. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail. The Bilingual Patient Care Coordinator, will be responsible for managing all aspects of Patient Coordination, including appointment scheduling, reminder calls, medication delivery coordination, post appointment reconciliation (internal and external), and internal coordination communication (with pharmacy, Haven, PSP). The Bilingual Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout the PerCuro treatment clinic network with ease and in a timely manner. Role & Responsibilities: - Ensures patient appointments are coordinated and tracked in a timely manner resulting in timely and continued access to their required treatment. - Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination. - Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) (internal and external). - Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork. - Responds to calls, emails, and voicemails in a very efficient and friendly manner. - Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief. - Provides cross-coverage administrative support alongside the Haven Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well. - Providing effective and timely management of inbound faxes and email communication. - Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines. - Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business. - Additional duties as required and as determined by your manager. What you need to ensure you are set up for success: - Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services. - Excellent verbal and written communication, listening, and customer service skills. - Must be able to work within the hours of Mon-Fri 12pm-8pm EST - French/English bilingualism is required - Accurately inputting information into various paper and electronic forms - Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment. - High level of proficiency with Information Technology as well as computer and software skills: - Microsoft Office suite of applications, phone systems and databases - Typing skills and ability to be a strong functional user of various computer-based programs - Strong organizational skills with the ability to cope with changing priorities. - Self-directed individual who can work independently with minimal supervision. - Adheres to confidentiality policy when handling and managing patient data and information. - Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services. What makes you a great fit for this team: - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Why join Sentrex? We value our employees! Our permanent full-time employees are provided with a: - Competitive Salary and generous vacation entitlement - Wellness Program (5 paid days off for your well-being!) - Paid Sick Days - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance - Employee & Family Assistance Program - RRSP Matching Program - The anticipated base salary hiring range for this role is 49k to 55k annually. The final base salary will be determined based on relevant experience, skills, and internal equity. Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you! Accommodations can be made available upon request for those candidates taking part in the selection process. Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process. #LI-BS1
Join Eliot – A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Benefits at Eliot We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include: - Generous Paid Time Off – Vacation, sick time, and paid holidays - Comprehensive Benefits – Medical, dental, and vision plans - Retirement Savings – 401(k) with employer match - Wellness & Family Support – Discounted fitness services and access to trusted childcare resources - Financial Security – 100% company-paid life and accidental death insurance - Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development Eliot is seeking an empathetic Bilingual Clinician dedicated to providing quality behavioral health treatment and support in our innovative Community Behavioral Health Center (CBHC) program. Eliot’s CBHC serves as a single entry point for mental health and substance use services for youth, families and adults. The ideal candidate will demonstrate the ability to provide evidence-based treatment to individuals utilizing sound judgment, and excellent clinical skills with the ability to provide effective, solution focused therapy to a diverse client base with a wide array of presenting problems. In response to the high demand for services from Spanish-speaking/Latino clients, the Lynn CBHC has taken the initiative to form a specialized team of Spanish-speaking/Latino providers. Equipo Renacer has mission is to offer high-quality, culturally and linguistically competent mental health and substance use support, while respecting and valuing the cultural diversity and unique experiences of each individual. We are deeply committed to eliminating the cultural and linguistic barriers that often limit access to mental health services by providing person- and family-centered solutions. Responsibilities: - Provide evidence-based therapy and interventions focused on problem-solving, skills training, modeling behavior, optimism, and encouragement to clients and families - Offer therapy in the office, virtually, in the community, or at client residences based on client preferences and needs as well as clinical direction - Participate in multidisciplinary meetings, utilizing a team approach to treatment. - Conduct and complete evaluations and assessments of clients - Ensure active client involvement in the treatment planning process, embracing their preferences - Provide individual therapy to clients and families within the CBHC framework - Establish effective working relationships with clients, ensuring client safety and fostering well being. Qualifications: - Requires a Master’s degree in Counseling, Psychology, Social Work or other related area. - Independent Clinical Licensure in the Commonwealth of Massachusetts, preferred. - Strong diagnostic skills, competence in crisis intervention, ability to develop short term interventions to support clients/families, and engagement strategies - Must be able to quickly establish rapport with a wide range of clinical presentations. Knowledge of the vast array of community resources and how to access them. - Valid driver's license and reliable transportation - Fluent in Spanish and English Schedule: Monday - Friday, 9:00am-5:00pm Annual Salary $68,900—$74,200 USD At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Apply today and make a difference.
Role Description The Technical Service Representative provides hands-on installation, monitoring, and field testing of Potters products while delivering technical support to customers and the sales team. Contributes expertise through participation in technical committees and prepares clear, informative reports that support product performance, customer satisfaction, and internal decision-making. - Travel to customer sites to install PI products, applications and/or equipment as well as monitor/ensure proper usage. - Use instruments and knowledge to evaluate proper usage of PI products. - Maintain well written technical notes and prepare technical articles and data sheets promoting the sale of products and enhance Potters image as an industry leader. - Perform product technical development by field-testing products, reporting results and providing recommendations that lead to customer solutions. - Evaluate competitive samples and assist in preparing product specifications in support of selected industry/associations. - Attend and lead technical committees, publish reports, as well as give technical presentations. - Provide technical support to Potters sales group and customers. - Participate in sales development efforts. - Help drive sales growth. Qualifications - B. S. degree in a Technical discipline. - Minimum of one (1) year experience in technical support. Requirements - Ability to organize and analyze data; strong mechanical aptitude and strong ability to generate and publish reports for internal and external customers. - Full understanding of experimental design, statistical analysis and relevant analytical laboratory methodology. - Strong project planning and organizational skills. - Strong interpersonal, written, verbal, computer and problem solving skills. Benefits - This position pays $99,900 annually. - 60% overnight travel. - Remote position based in the Eastern United States.
Specialty Pharmacy Care Advocate, UofL Hospital, Remote, 8a-4:30p
UofL HealthUofL Health is a fully integrated academic health system focused on delivering patient-centered care.
Primary Location: Work from Home - KY Address: P.O. Box 909 Louisville, KY 40201-0909 Shift: Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: The PCA works under the direction of the Pharmacy Manager or Supervisor. The PCA serves as a liaison to patients/caregivers, physicians and other medical staff in identifying, facilitating, and ordering prescription medications via medication access programs for eligible patients who are underinsured. They also identify opportunities from co-pay assistance foundations, where available. They will create, manage and perform financial/billing/clinical audits to maintain the integrity of the programs and creates and distributes reports to pharmacy and hospital management concerning operations. The PCA is responsible for verifying accurate insurance and demographic information, obtaining or verifying prior authorization, referrals and communicating need for medical necessity for out-patient medication infusions. They also coordinate patient encounters utilizing multiple system applications, clinical operating systems, and communicating with appropriate team members to perform duties in a timely manner. Essential Functions: - Facilitates optimal drug therapy by serving as a patient advocate and as a liaison between patients, pharmaceutical companies, insurance providers, physicians, pharmacists, clinic staff and care coordination staff - Assists in delivering high quality health care services in a professional, compassionate and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the values of UMC - Accurately obtains patient history information upon receipt of prescription, including address, date of birth, phone number, drug allergies, disease states and third- party information - Works cooperatively with others and organizes daily workflow to optimize output - Documents findings thoroughly and accurately - Meets or exceeds productivity standards in the completion of daily assignments and accurate production - Answers and responds to external and internal phone calls in a timely manner; checks and responds to emails in a timely and professional manner - Completes all requested documentation of workload / reports for trending activities ASSISTS WITH DRUG REPLACEMENT AND/OR CO-PAY ASSISTANCE: - Interviews patients and/or caregivers to obtain confidential qualifying information (demographics, financial and insurance information) necessary to complete applications for drug replacement and/or co-pay assistance programs - Oversees the inventory management functionality of the program drugs in accordance with the regulations of pharmaceutical manufacturers and certifies patients in a timely manner so that benefits are uninterrupted - Maintains accurate, up-to-date documentation of drug deliveries and reports of area serviced and volumes or tracking and trending - Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist and/or Coordination Manager, as needed - Contacts patients or caregivers by phone to determine medication/supply needs - Works with physicians, nurses, pharmacists and Care Coordinators to better utilize formulary and drug benefit programs to maximize benefits for patients - Performs financial/billing/clinical audits to ensure accurate information is processed and documented and communicates any discrepancies in a timely manner - Seeks and maintains updated knowledge about Patient Assistance Programs and the skills needed to contribute to the education of others - Manages all orders received by fax, physician EMR or other sources - Identifies and shares information as appropriate to ensure patients obtain insurance coverage for the future - Assists in obtaining drug replacement for pharmacy department related to accidental wastage ASSISTS WITH PRIOR AUTHORIZATION & SCHEDULING: - Completes prior authorizations and appeals completely, accurately and promptly - Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization - Assists in the coordination of patient appointments, as necessary - Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist, Medical Office and/or Coordination Manager, as needed - Communicates in a timely manner to patient, provider, infusion/pharmacy staff, medical office staff to ensure patient is ready for treatment - Maintains accurate, up-to-date documentation of area serviced and volumes or tracking and trending Other Functions: - Participates in the team approach to quality improvement to support the Pharmacy Department’s commitment to the philosophy and principles of Quality Patient Care - Attends and participates in department and hospital meetings, in-services, and quality improvement teams - Contributes to the accomplishment of department and hospital objectives - Maintains compliance with all company policies, procedures and standards of conduct - Complies with HIPAA privacy and security requirements to maintain confidentiality at all times - Performs other duties as assigned Additional Job Description: Education: - High School or GED/ equivalent (required) Experience: - Three (3) years of experience as a pharmacy technician (preferred) - Three (3) years of experience with patient access, insurance verification, obtaining prior authorizations or medical billing experience (preferred) Licensure: - Registered or eligible to register as pharmacy technician with the State Board of Pharmacy Examiners (required) Certification: - If working in a retail pharmacy setting and handling medications, PTCB certification will be preferred (time will be given to obtain such certification, if needed)

