• Define and evolve a cohesive application and data platform architecture that aligns application services, databases, integrations, and pipelines. • Establish and maintain platform standards, patterns, and guidance to support consistent implementation across engineering and data teams. • Analyze and reconcile disparate database schemas, designing shared and standardized schema definitions where appropriate. • Define canonical data models that enable consistent interpretation of data across products and services. • Design automated solutions to replace complex, multi-step, and manual data workflows. • Develop scripts and tooling to orchestrate data ingestion, transformation, and validation processes. • Enable turn-key data ingestion pipelines to support consistent onboarding of new data sources. • Design controlled, scalable data egress patterns to support downstream systems and application databases. • Design data structures and integration patterns optimized for analytics and reporting consumption. • Partner with stakeholders to ensure data is accessible, reliable, and optimized for Power BI and other reporting tools. • Promote data consistency, quality, and traceability across operational and analytical use cases. • Evaluate and influence platform and data technologies used across the product ecosystem. • Collaborate with Software Engineering, Data Development, DevOps, and Application Support teams to align implementations with platform standards. • Provide architectural guidance during solution design and implementation without serving as a direct people manager. • Perform other duties as assigned.

Role Description The Team Lead position collaborates with a team of Digital Care Representatives interacting with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time contact center performance, and reporting of contact center metrics. - Provides daily guidance and assistance to contact center representatives - Provides ongoing training to new hire contact center representatives - Handles customer escalations that may require deviation from standard screens, scripts, and procedures - Oversees real-time performance of site and queue management - Monitors calls and provides feedback as necessary to ensure contact centers quality standards are exceeded - Supports case management/credit approvals and review - Maintains routine customer service related reports and creates reports as required and requested by management - Acts as a liaison between contact center representatives, supervisory staff and other departments - Performs administrative duties as requested - This job has no direct supervisory duties, however will provide guidance and assistance as required by management - Interacts with WM Customers via Multi-Channel Customer Service - Flexible scheduling and willingness to perform other tasks as required by delivery channel Qualifications - Education: High School Diploma or GED (accredited) required - Experience: 2 years of experience as a WM DCR required - Proficient in contact center technical knowledge and skills - Proficient in MS Office (Word, Outlook and Excel) - Excellent verbal, written and analytical skills - High customer focus - Reacts well under pressure - Treats others with respect - Identifies and resolves problems in a timely manner - Prioritizes and plans work activities - Works both independently and with a team to meet site goals - Adapts to frequent changes in the work environment - Manages difficult or emotional customer situations Requirements - Must live and work in the US & within 50 miles of a current CE Location - The expected base pay range for this position across the U.S. is $21.15-$26.44 - Internal candidates must be performing in an above average capacity in their current position - Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve-month period Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability - Stock Purchase Plan - Company match on 401K - Paid Vacation, Holidays, and Personal Days - Benefits may vary by site

🚀 Why Midnite? Midnite is a next-generation sports betting and gaming platform built for a new wave of players. We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today. Over 400,000 players have already made the move,  and we’re only just getting started. We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading. Not your grandad’s bookie. 👀 The Role Title: Lead Backend Engineer (AI & Back Office) Team: AI & Back Office Location: Remote UK This role will play a central part in how Midnite scales internal operations and defines the practical use of AI across engineering and the wider business. You’ll lead the build of a greenfield back office platform while helping shape how AI is used to improve workflows, decision-making, and efficiency across the company. You’ll combine technical leadership with hands-on engineering, guiding a small team while building production systems that have direct business impact. You will: - Design and build scalable backend systems for Midnite’s internal back office platform. - Lead and mentor a small team of engineers while remaining hands-on in delivery. - Write production code and use AI-assisted development approaches to accelerate execution. - Productionise and deploy AI-powered tools for engineering and business use cases. - Explore and apply technologies such as LLM APIs, agents, MCP servers, and RAG-style patterns where they create real value. - Collaborate closely with Product to shape requirements, technical solutions, and delivery plans. - Work with internal stakeholders to understand operational pain points and turn them into effective tooling. - Define architecture, engineering standards, and best practices for a new team and platform.

• Trabajar en nuestra comunidad Microsoft • Colaborar con el equipo y realizar tareas relacionadas al desarrollo .NET • Proporcionar soluciones profesionales y creativas a las necesidades de los clientes