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Trivium Group is a full-service Amazon growth agency helping brands scale profitably on the world’s largest marketplace. We fully integrate with your team and become your in-house Amazon team without the price tag. We are built on strong systems, sharp people, and good values.
Customer Success Manager
Location
Alabama
Posted
57 days ago
Salary
0
Seniority
Lead
Job Description
Customer Success Manager
Trivium
Customer Success Manager (CSM) – Digital Marketing Agency Location: Remote Working Hours: US Central Time (8:30 AM – 5:30 PM CST) Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month) About the Company Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include: - Facebook Advertising - Google Ads - SEO - Website Design - Social Media Management We primarily work with home service businesses generating $1M–$3M annually, including: - Electricians - Roofers - Plumbers - HVAC companies - Landscaping businesses Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results. Key Responsibilities Client Relationship Management - Serve as the main point of contact for client accounts - Conduct weekly or bi-weekly strategy calls with clients - Maintain proactive communication via calls, messaging, and updates - Ensure clients clearly understand campaign performance and results Strategic Marketing Guidance - Analyze marketing performance across: - Facebook Ads - Google Ads - SEO - Translate marketing data into clear, actionable insights for clients - Provide strategic recommendations to improve campaign performance Client Success & Retention - Own client satisfaction, retention, and relationship growth - Proactively address issues and prevent churn - Identify upsell opportunities when appropriate Reporting & Performance Updates - Deliver customized performance reports to clients - Clearly explain campaign metrics and ROI - Coordinate with the fulfillment team to ensure deliverables are completed Client Advocacy - Collect client testimonials, referrals, and Google reviews - Maintain strong long-term client partnerships
Job Requirements
- Required Experience
- We are looking for candidates who already have hands-on digital marketing and client management experience.
- Requirements:
- 2–4 years experience in:
- Customer Success
- Account Management
- Client Strategy
- Digital Marketing Agency roles
- Strong understanding of:
- Facebook Ads
- Google Ads
- SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
- Required Skills
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
- Tools & Systems
- You will work with:
- GoHighLevel – CRM & client communication
- Slack – internal communication
- ClickUp – task and project management
Benefits
- Why Join Us
- Fully remote work environment
- Fast-growing digital marketing agency
- Opportunity to work closely with leadership
- Clear path to leadership roles
- Performance-based compensation
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