• Provide top-tier support via phone to clients on our Debt Management Program • Taking back-to-back calls in a call center environment • Support client accounts and ensure seamless account management • Manage proposals, payments, deposits, and creditor communications • Proactively review client accounts to identify and resolve issues • Maintain accurate records and ensure compliance with state regulations • Collaborate across departments to ensure seamless client experience • Encourage and motivate clients throughout their financial journey.

Join us as a Client Engagement Manager at NatWest Boxed - In this role you will support bridging the transition from sales to implementation stages working between the sales team and delivery team, ensuring a smooth transition for the Client - Support in managing the Client through the implementation stage, acting as an escalation contact point. Act as the client’s advocate internally, ensuring their feedback, requirements and concerns are communicated to the product, implementation, engineering, and support teams - Ensure client governance is in place and working effectively, and clients needs and expectations are being met What you'll do As a Client Engagement Manager you will support in driving the Commercial aspects of Client Delivery, working closely with delivery teams to ensure client satisfaction. You will support in commercial negotiations and agreeing client contracts , and troubleshooting throughout implementation to solve clients needs. We’ll also expect you to: - Ensure that there are clearly documented and understood outputs from pre-implementation stages so that the proposed product and solution is understood before it gets passed into the implementation stage - Work with Product and Delivery teams to ensure client collateral to support discussions through implementation stages is well documented, including roadmap and delivery plans - Own client steerco meetings and general governance through implementation stage in line with the contract providing updates at senior stakeholder meetings - Address client concerns proactively to avoid misunderstandings or escalations. Ensure that client requests are well understood and clearly articulated back into the business - Responsible for completing Client Due Diligence (KYC) ahead of signing the contract and going live - Continuously learn from client implementations and proactively make improvements in processes. The skills you'll need We’re looking for someone with experience in successful management and delivery of key initiatives aligned to client requirements, and closure of commercial opportunities. We’ll also need you to have: - Experience in senior external client exposure and influence - Ability to work effectively in cross-functional teams - Good verbal and written communication skill - Good relationship management, selling and influencing skills - Strong stakeholder management experience Hours 35 Job Posting Closing Date: 30/04/2026 Ways of Working:Remote First

We are seeking a Client Success Manager with 7+ years of experience.Role Summary: Own client communication and ensure smooth delivery across accounts. Key Responsibilities: - Manage client communication and expectations - Coordinate internal teams and track deliverables - Share performance reports and identify upsell opportunities Good- to-Have: - Agency/account management experience - Strong communication and coordination skills - Basic Amazon marketplace understanding Success Metrics: Client satisfaction, retention, timely delivery About us: We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online. We have a fun and friendly work culture that also encourages employees personally and professionally. EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind. The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him. Equal Opportunity Employer: EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings: Flexible working hours are the new normal. We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better. Global Clients Exposure: Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools. Retreats & Celebrations: With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.

We are seeking a Client Success Manager with 7+ years of experience. The ideal candidate has deep expertise across Amazon’s ecosystem and a strong track record of driving growth for brands on the platform.Role Summary: Own client communication and ensure smooth delivery across accounts. Key Responsibilities: - Manage client communication and expectations - Coordinate internal teams and track deliverables - Share performance reports and identify upsell opportunities Must-Have: - Agency/account management experience - Strong communication and coordination skills - Basic Amazon marketplace understanding Success Metrics: Client satisfaction, retention, timely delivery About us: We’re an international team who specialise in building technology products & then helping brands grow with multi-channel demand generation marketing. We have in-house experience working for Fortune companies, e-commerce brands, technology SaaS companies & VC-funded startups. We have assisted over a dozen billion dollar companies with consulting, technology, operations, and digital agency capabilities in managing their unique brand online. We have a fun and friendly work culture that also encourages employees personally and professionally. EbizON has many values that are important to our success as a company: integrity, creativity, innovation, mindfulness and teamwork. We thrive on the idea of making life better for people by providing them with peace of mind. The people here love what they do because everyone from management all way down understands how much it means living up close-to someones' ideals which allows every day feel less stressful knowing each person has somebody cheering him. Equal Opportunity Employer: EbizON is committed to providing equal opportunity for all employees, and we will consider any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings: Flexible working hours are the new normal. We at EbizON believe giving employees freedom to choose when to work, how to work. It helps them thrive and also balance their life better. Global Clients Exposure: Our goal is to provide excellent customer service and we want our employees to work closely with clients from around the world. That's why you'll find us working closely with clients from around the world through Microsoft Teams, Zoom and other video conferencing tools. Retreats & Celebrations: With annual retreats, quarterly town halls and festive celebrations we have a lot of opportunities to get together.