Title: Client Services Associate II Location: Remote - Open Position (USA) Full-time Job Description: Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory. Collaborating closely with the Client Services Team, they contribute to achieving departmental objectives and partner cross-functionally with commercial and laboratory operations to develop scalable solutions for Guardant Health. The ideal candidate excels in professional communication and fosters positive relationships with external customers and internal teams alike. Responsibilities - CSA is responsible for assisting with training new hires, keeping up with training checklists and auditing new hire work, as needed. - CSA may be expected to manage a higher case load and/or complex territory based on business needs. - Answer and assist with common issues/ inquiries and escalate to the CS leadership team if needed. - CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times - Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency - Work in a team environment and contribute to the department and company goals - Keep precise and clear documentation of all email, fax, phone communications and follow-up activities - Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements - Enter and qualify new customer information into Salesforce.com and LIMS - Contact physicians and other medical personnel to obtain missing information required to complete the order entry process - Partner with the Clinical lab to ensure client information is correctly entered - Send/re-send patient reports as requested by the customers - Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members - Assist with other administrative duties as assigned based on Company needs - Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed - Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms - Achieve team and individual goals and monitor personal metrics - Use problem solving skills to resolve customer complaints and escalated situations - Demonstrate flexibility and adaptability in a fast-paced dynamic environment - Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary Qualifications - 4 year college degree in Biological Sciences or similar discipline is preferred - 2+ years of experience working with customers in pharma, diagnostic, medical device, biotech or healthcare setting is required - Solid experience using Microsoft Office is needed, Salesforce (CRM) experience is a plus - Quick learner who can work collaboratively in an operationally complex multi-product environment and can adapt to changing procedures and policies - Excellent written and verbal communication skills with a high level of computer proficiency, preferably in a Mac environment - Ability to multitask, work with self-discipline, good judgment, and independence is necessary - Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner - Flexibility with respect to working hours based on client and company needs - The position is primarily remote but ability to travel to Guardant Health offices for trainings and meetings is required - Bilingual English/Spanish is an asset Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote - Open Position (USA) Primary Location Base Pay Range: $23 - $31 Other US Location(s) Base Pay Range: $23 - $31 If the role is performed in Colorado, the pay range for this job is: $24 - $33 Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out. A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952). Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants. Please visit our career page at: http://www.guardanthealth.com/jobs/

Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Job Description Summary The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. *Please note that this is a temporary role with an expected duration of 3–4 months. Key Job Responsibilities and Accountabilities   - Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. - Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy. - Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. - Educate new and existing members on loan and deposit products and other services. - Authorizes service fee refunds and waivers within established guidelines for this position. - Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. - Participates in new product testing and other organization/departmental projects as assigned. - Provides input to management on workflow issues, patterns, and improvements. - Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. - Keeps abreast of industry developments including, but not limited to changes in regulations and technology. - Performs additional duties as required.   Job Requirements, Competencies, and Skills   The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional. - High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. - Minimum of one year experience in financial services industry, in a call center. - Must maintain required scores on Call Monitoring. - Excellent problem-solving, organizational, analytical, verbal, and written communication skills. - Strong decision making and time management skills with the ability to manage multiple projects/duties. - Trustworthy with the ability to maintain highest level of integrity and trust. - Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries - Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction.   Environmental / Physical / Mental Requirements   - Stable internet connection with speeds high enough for video conferencing and screen sharing  - Smartphone with current iOS/Android OS   - Prolonged periods sitting at a workstation and working on a computer  - Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone   Compliance/legal requirements - Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  - Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. - Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. - This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Hourly Wage: $21.00 Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization

We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities - Respond to traveler inquiries and provide assistance across communication channels - Support booking updates and special travel requests - Share clear details about travel policies and trip preparation - Monitor upcoming trips and confirm arrangements with clients - Maintain professional and courteous communication at all times Ideal Candidate - Strong customer-service mindset - Clear written and verbal communication skills - Detail-oriented and dependable - Comfortable working independently in a remote setting - Ability to adapt to digital booking and communication platforms What We Offer - 100% remote role - Flexible hours - Structured training resources - Collaborative team atmosphere - Growth opportunities within the organization