• Trabajar de lunes a sábado y descansar todos los domingos. • Asesorar y vender a clientes a través del Call Center. • Mantener un clima laboral positivo y contribuir al equipo.

• Trabajar en atención al cliente y ventas. • Potenciar el talento del equipo. • Ofrecer oportunidades de crecimiento.

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! Sign-on bonus available for eligible external applicants! Contact us today to learn more! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy. - Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. - Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members. - Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications: - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services - Professional verbal skills and etiquette - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam - Excellent follow up - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs - Excellent Written skills (Email) – Grammar and Spelling - Member service and organizational skills - Work well with other departments – Team player - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature - Willingness to make a difference - Personable and professional Education: - High School Diploma or equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic work location: - Alaska: Min $22.00 - Mid $26.74 - Max $32.08 - Arizona: Min $17.15 - Mid $21.44 - Max $25.73 - Nevada: Min $17.55 - Mid $21.94 - Max $26.33 - Texas: Min $16.84 - Mid $21.05 - Max $25.26 - Washington: Min $22.00 - Mid $26.74- Max $32.08 - Wyoming: Min $17.23 - Mid $21.54 - Max $25.85 The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement California Employee Privacy Notice: https://nuvisionfederal.com/disclosures/ccpa/ Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.

Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #Meta