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Pavago specializes in connecting businesses with top-tier offshore talent in operations, sales, and marketing, offering a comprehensive recruitment solution designed to reduce cost
Operations Coordinator
Location
South Africa
Posted
55 days ago
Salary
0
Seniority
Mid Level
Job Description
Operations Coordinator
Pavago
Job Title: Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role: Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization. Responsibilities: Process Coordination: - Track workflows across departments (finance, HR, customer service, logistics, IT). - Ensure operational tasks are completed on schedule and according to SOPs. - Escalate bottlenecks or inefficiencies to management. Data & Reporting: - Maintain operational databases and dashboards. - Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency. - Ensure all reporting is accurate, timely, and actionable. Documentation: - Maintain and update SOPs, process maps, and compliance documentation. - Organize digital files in systems such as SharePoint, Google Drive, or Notion. Vendor & Partner Coordination: - Manage vendor communication, track service delivery, and ensure invoices are routed/approved. - Monitor vendor SLAs and escalate issues. Cross-Department Support: - Coordinate between teams to align on projects, events, or recurring tasks. - Support leadership with ad hoc operational projects and research. Compliance & Controls: - Ensure daily operations adhere to compliance and quality standards. - Maintain accurate logs for audits or internal reviews. What Makes You a Perfect Fit: - Strong multitasker who thrives on organization and accountability. - Analytical mindset with ability to spot trends and inefficiencies. - Clear communicator who can work across functions. - Comfortable balancing routine tasks with special projects. Required Experience & Skills (Minimum): - 2+ years in operations, coordination, or business support roles. - Proficiency with Microsoft Office/Google Workspace. - Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent). - Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking). Ideal Experience & Skills: - Background in process improvement (Lean, Six Sigma, Kaizen, etc.). - Experience preparing SOPs and operational documentation. - Exposure to data visualization tools (Power BI, Tableau, Looker). - Industry experience in services, SaaS, logistics, or professional firms. What Does a Typical Day Look Like? An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will: - Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time. - Update operational dashboards with the latest data and distribute KPI reports to management. - Maintain accurate records and SOPs, ensuring documentation reflects current practices. - Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs. - Coordinate cross-departmental projects, following up on action items and escalating risks. - Support leadership with ad hoc analysis, reporting, or operational initiatives. In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance. Key Metrics for Success (KPIs): - On-time completion of operational workflows. - Accuracy of KPI reporting and dashboards. - Zero missed vendor/service obligations. - SOPs and records consistently updated and audit-ready. - Positive feedback from stakeholders on communication and coordination. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data) - Client Interview - Offer & Background Verification
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About the company: Our mission is that “Any financial application can onboard any user, anywhere in the world, in 1 click.” Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications. We have raised over $37M from top-tier investors including Consensys, Tether, and Animoca Brands. Role Description: This is a full-time remote role as a KYB Analyst at Transak. The KYB Analyst will be responsible for conducting due diligence on business customers & business , ensuring compliance with regulatory requirements, and assessing business risk profiles. The role involves verifying corporate documents, identifying Ultimate Beneficial Owners (UBOs), screening entities and associated individuals against sanctions, PEP, and adverse media databases, and escalating high-risk cases for further review. The role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, compliance-driven environment with rotational shifts. Qualifications - Bachelor’s degree in Commerce, Finance, Business Administration, Law, or a related field - Prior experience in KYB / KYC / AML operations is preferred; crypto experience is a plus - Certification in AML / Compliance (e.g., CAMS) is a plus - Experience in regulatory compliance, auditing, onboarding, and due diligence of legal entities (LLCs, Corporations, Partnerships, etc.) - Knowledge of screening users and entities against Sanctions, PEP, and adverse media databases - Experience in transaction monitoring and alert remediation - Knowledge of UBO identification and ownership structures - Understanding of global regulatory requirements for business verification - Strong analytical and investigative skills - Excellent written and verbal communication skills - High attention to detail with the ability to analyze complex data and corporate structures - Ability to work independently and collaboratively in a team Key Responsibilities: Business Verification: Conduct end-to-end KYB checks including verification of company registration documents, licenses, and corporate filings. UBO Identification:Identify and validate Ultimate Beneficial Owners (UBOs) and understand complex ownership structures. Entity Screening: Perform sanctions, PEP, and adverse media screening on businesses and associated individuals. Risk Assessment: Assess the risk profile of business customers based on jurisdiction, industry, ownership, and transactional behavior. Alert Review & Remediation: Review flagged business accounts and perform enhanced due diligence (EDD) where required. Escalation & Reporting: Escalate high-risk or suspicious entities and support regulatory reporting requirements. Compliance & Documentation: Ensure proper documentation and audit trails for all KYB decisions to maintain regulatory readiness. Minimum Requirements: • Education: Bachelor’s degree in Commerce, Finance, or Business Administration. • Skills: Strong analytical skills with the ability to analyze complex data and high attention to detail. • Knowledge: Proficiency in screening users against Sanctions, PEP, and adverse media databases. • Mindset: Ability to work independently in a fast-paced, high-velocity startup environment. Nice-to-Have : • Crypto Context: Prior experience in crypto, payments infrastructure, or Web3 startups. • Professional Certification: AML or Compliance certification (e.g., CAMS) is a significant plus. • Elite Education: Studied at top-tier institutions (e.g., IITs, IIMs, ISB, or equivalent top universities). • Technical Literacy: Comfort with data tools, dashboards, and understanding of API-driven products.

