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The International Rescue Committee (IRC) is a global humanitarian organization focused on helping people worldwide survive, recover, and rebuild their lives fol
Program Officer, Data and Knowledge Management
Location
Florida + 1 moreAll locations: Florida | New York
Posted
92 days ago
Salary
$77K - $82K / year
Seniority
Senior
Job Description
Program Officer, Data and Knowledge Management
International Rescue Committee
• Become an expert in reporting on IRC’s legal services, and regularly provide data and analysis for reports, proposals, and tracking, including on national grants and subcontracts; prepare annual data analytics report for US Legal Services • Identify staff training needs related to using the online case management system and develop and provide materials, training, and resources to address these needs. • Serve as the main point of contact with an external case management software company that provides IRC’s online legal case management system. • Respond to inquiries from staff regarding data entry and using the case management system; investigate and troubleshoot challenges. • Prepare and disseminate monthly US Legal Services Newsletter • Manage intranet resources and pages specific to US legal services, including organizing materials, keeping information current, and structuring the pages to be accessible and user friendly. • Support regular virtual training and meetings as well as in-person conferences and meetings by providing administrative and logistical support. • Create additional training resources, such as modules and videos. • Facilitate sharing of resources and materials across all offices in a way that is conducive to learning. • Assist in the on-boarding of new immigration staff by sharing information and adding them to relevant distribution lists and networks • Maintain accurate directory and email distribution list of all immigration staff across the US network. • Manage billing, track funds, and provide other administrative support related to US legal services programs • Prepare applications for DOJ Accreditation for signature and submission. • Special projects and other duties as needed.
Job Requirements
- Bachelor’s degree required
- Minimum 3-5 years of work related to data and knowledge management, preferably in a nonprofit setting
- Prior experience with legal services case management systems
- Prior experience working in non-profit immigration legal services preferred
- Ability to work independently and as a team member in a diverse, fast-paced environment
- Experience working with data management systems and IT with demonstrated creativity and ability to troubleshoot digital technology
- Experience with adult learning and developing curricula or training resources highly desired.
- Data processing skills, including data cleaning, manipulation, and data visualization, preferred
- Strong critical thinking, research, and analytical skills
- Excellent oral and written communication skills
- Solid training, presentation, and team building skills.
- Highly proficient in Microsoft applications and internet
- Fluency in English, written and spoken.
- Ability to work occasional weekends and/or evenings as required.
Benefits
- 10 sick days
- 10 US holidays
- 20-25 paid time off days depending on role and tenure
- medical insurance starting at $163 per month
- dental starting at $6.50 per month
- vision starting at $5 per month
- FSA for healthcare and commuter costs
- a 403b retirement savings plans with immediately vested matching
- disability & life insurance
- Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles
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