Uplift the pet industry by empowering every one in this space.
Inbound Sales, Onboarding Manager
Location
Canada
Posted
59 days ago
Salary
0
Seniority
Senior
Job Description
Inbound Sales, Onboarding Manager
MoeGo
• Lead and develop the Sales team • Drive high conversion rates and a speedy time to close through elite coaching of both Sandler and Challenger Sale methodology • Develop tooling to ensure the AEs can be ramped quickly and execute at a high level. • Hold the team accountable for good pipeline hygiene • Motivate and inspire the team to maintain high call volumes to inbound MQLs while balancing closing deals • Lead and develop the Solo & SMB onboarding team • Build strong relationships with each team member and create a supportive, high-accountability culture. • Coach Specialists in daily behaviors that drive outcomes: discovery, expectation-setting, milestone management, value framing, and objection handling. • Set clear standards for performance and quality, and hold accountability through direct, respectful feedback. • Build a team that improves week over week, not just gets through volume. • Build a scalable onboarding system • Systemize delivery with playbooks, templates, milestones, risk signals, and recovery paths. • Run a consistent team operating rhythm (1:1s, team meetings, coaching, quality reviews, and escalation reviews). • Protect focus by prioritizing the highest-impact work and cutting noise. • Track and demonstrate efficacy through data • Lead escalations with calm and strong judgment • Handle emotionally charged customer situations, including contract-sensitive escalation calls. • De-escalate, diagnose the real problem, and guide customers to clear next steps while maintaining business guardrails. • Train the team to handle more escalations independently over time. • Advocate for product improvements • Identify patterns where customers struggle due to product friction, not just training gaps. • Turn trends into clear recommendations with evidence and expected impact. • Drive cross-functional progress with Product and Engineering proactively. • Communicate clearly with leadership • Translate onboarding performance into outcomes leaders care about: time-to-value, retention risk, efficiency, and business impact. • Provide concise updates and clear plans for improvement.
Job Requirements
- 3+ years in B2B SaaS sales, onboarding, implementation, customer success, support leadership, or a closely related customer-facing role.
- 1+ years people leadership experience, or strong evidence of leading coaching and performance management in practice.
- Strong coaching fundamentals: you can raise capability through feedback, practice, and standards.
- Proven ability to run difficult conversations and hold accountability professionally.
- Calm escalation leadership under pressure, with strong emotional intelligence.
- Data fluency: you can define metrics, interpret trends, and build criteria for reporting (including logic-based filters).
- Systems mindset: you can turn messy reality into repeatable processes and team rhythms.
- Strong cross-functional collaboration with Product, Engineering, Support, CS, and Ops.
- Schedule flexibility for weekly evening collaboration with a China-based team.
Benefits
- Flexible benefit plans to employees and their family members at no cost to the employees
- 401(k) matching
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