Implementation Manager
Location
United States
Posted
41 days ago
Salary
$87.5K / year
Seniority
Senior
Job Description
Implementation Manager
Onit
• Lead end-to-end software implementation projects, from requirements gathering through go-live • Configure system workflows, reporting, and integrations (APIs, flat-file data imports, data migrations) • Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned • Support client testing activities and ensure system readiness for launch • Provide regular status updates, documentation, and risk assessments • Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables • Accurately track project time and activities to support utilization goals and reporting • Support change management activities by helping clients prepare their teams for new workflows and technology • Monitor utilization and budget adherence across assigned projects • Contribute to continuous improvement of implementation processes, tools, and templates
Job Requirements
- Bachelor’s degree or equivalent experience
- 3+ years in software implementation, consulting, or legal operations
- Strong client communication and stakeholder management skills
- Ability to manage multiple projects with competing priorities
- Problem-solving mindset with strong attention to detail
- Comfortable working across time zones and with global clients
- Experience configuring APIs and other integrations a plus
- Data migration experience, including transformation, validation, and reconciliation
- Ability to troubleshoot integration and workflow issues
- Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools
- Familiarity with enterprise legal management (ELM), spend management, or CLM systems
Benefits
- Health Coverage Choices: Three medical plan options, plus dental and vision
- Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions
- Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually
- Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers
- Income Protection: 100% employer-paid life and disability insurance
- Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance
- Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA
- Community Engagement: One paid volunteer day each year to give back to the community
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