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GitLab

Build software faster. The One DevOps Platform enables your entire org to collaborate around your code. We're hiring.

CX Forward Deployed Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

94 days ago

Salary

0

Seniority

Senior

Job Description

CX Forward Deployed Engineer

GitLab

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform. • Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect. • Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value. • Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows. • Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls. • Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts. • Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream. • Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

Job Requirements

  • Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
  • Strong software engineering fundamentals, including ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
  • Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
  • Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
  • Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
  • Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
  • Track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance.
  • Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support

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