Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: - Excellence in Customer Service Awards: Organization of the Year (Small) - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) EMPLOYEE ASSISTANCE CARE COORD BASIC FUNCTION Responsible for providing support relating to Employee Assistance Program (EAP) clients or members; tracking and follow up with assigned members while adhering to established Standard Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services; performing searches to locate in network providers or facilities with availability; completing case management tasks related to active cases; triaging member calls and chats. MAJOR JOB ACCOUNTABILITIES Employee Assistance Support Functions - Responsible for providing support relating to Employee Assistance Program (EAP) clients or members while adhering to corporate and departmental policies and procedures * Assist with general client or member inquires ensuring to escalate to appropriate resource as needed * Track and follow up with assigned members while adhering to established Standard Operating Procedures (SOP) which may include contacting member to ensure appointments have been scheduled and obtaining feedback on affiliate counseling services *Process incoming voicemails and off hours call reports *Research and identify local EAP affiliate providers and care facilities with availability based on member preferences *Escalate member crisis situations to appropriate trained resources ensuring appropriate care is Received *Complete daily case management tasks as assigned by care managers *Triage incoming member calls *Provide needed documentation and applicable paperwork to affiliate providers *Maintain required documentation in an accurate and timely manner using established systems * Consistently strive to provide highest levels of client satisfaction during each point of contact with client *Maintain strict confidentiality of information provided by customer or data accessed within assigned systems *Ensure policies and procedures are in compliance with all applicable laws and regulations, including the privacy of employee health information in compliance with federal and state laws such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other legislation Research Assistance - Assist in resolving routine issues by identifying issue(s) and researching in a timely manner * Follow research through until resolution * Document all issues thoroughly maintaining department files * Continuously evaluate the status of all work efforts, ensuring all tasks are prioritized to assist in providing timely and quality services * Assist in monitoring issue trends, escalating such trends to supervisor to determine appropriate actions necessary to eliminate future occurrences and improve service levels Team Interface/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Mental and Physical Requirements - - *This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day Related Duties as Assigned - - * The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents * Consequently, job incumbents may be asked to perform other duties as required * Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications. Education *Bachelor’s degree from an accredited college or university with major coursework in psychology, behavioral health, health care management, liberal arts or a related field required. Experience *Minimum of two years of customer service, health care, or case work experience is required Other *Intermediate knowledge of MS Excel, Word Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: - Excellence in Customer Service Awards: Organization of the Year (Small) - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: - National Customer Service Association All-Stars Award: Service Organization of the Year. - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - Excellence in Customer Service Awards: Organization of the Year (Small) - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner - Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner - Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: - National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up - Communicator Award of Distinction: October 2019 Broker News - MarCom Awards: Gold, COVID Staycation Ideas brochure - MarCom Awards: Platinum, 2021 Well-being Calendar - Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. **** NOTE: This fully remote role supports utilization management and quality improvement efforts by identifying outlier provider performance, conducting comprehensive clinical record reviews, and delivering individualized coaching to providers. The position also synthesizes findings into clear, actionable presentations for providers and health plan leadership. Preference will be given to applicants who (1) reside in either central or eastern time zone with (2) experience in mental health settings, (3) utilization management / review, as well as (4) applicants who are presenting to leadership/providers and advising providers on performance. **** Additional Details: ​• Department: BH Utilization Mgmt. – Partnerships in Care • Business Unit: Corporate • Schedule: Monday through Friday 8-5 PM CT or ET with 1 hour lunch Position Purpose: Performs a clinical review and assesses care related to mental health and substance abuse. Monitors and determines if level of care and services related to mental health and substance abuse are medically appropriate. - Evaluates member’s treatment for mental health and substance abuse before, during, and after services to ensure level of care and services are medically appropriate - Performs prior authorization reviews related to mental health and substance abuse to determine medical appropriateness in accordance with regulatory guidelines and criteria - Performs concurrent review of behavioral health (BH) inpatient to determine overall health of member, treatment needs, and discharge planning - Analyzes BH member data to improve quality and appropriate utilization of services - Provides education to providers members and their families regrading BH utilization process - Interacts with BH healthcare providers as appropriate to discuss level of care and/or services - Engages with medical directors and leadership to improve the quality and efficiency of care - Formulates and presents cases in staffing and integrated rounds - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Requires Graduate of an Accredited School Nursing or Bachelor's degree and 2 – 4 years of related experience. License to practice independently, and/or have obtained the state required licensure as outlined by the applicable state required. Master’s degree for behavioral health clinicians required. Clinical knowledge and ability to review and/or assess treatment plans related to mental health and substance abuse preferred. Knowledge of mental health and substance abuse utilization review process preferred. Experience working with providers and healthcare teams to review care services related to mental health and substance abuse preferred. License/Certification: - LCSW- License Clinical Social Worker required or - LMHC-Licensed Mental Health Counselor required or - LPC-Licensed Professional Counselor required or - Licensed Marital and Family Therapist (LMFT) required or - Licensed Mental Health Professional (LMHP) required or - RN - Registered Nurse - State Licensure and/or Compact State Licensure required Pay Range: $27.02 - $48.55 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Summary: The care coordinator serves as a patient advocate and point of contact when a recommendation for care is received. The care coordinator works closely with many other disciplines, including admissions staff, site specific operations, leaders, and medical staff to ensure patients have the highest level of support and care from recommendation for services to treatment. Job Duties and Responsibilities: Program Coordination Support patient experience preadmission and throughout the continuum of care. - Relay recommendations of programs/services to patients/families. - Provide program information to patients/families. - Coordinate admissions appointment and coordinate completion of paperwork. - Assist with patient/family member/guardian inquiries/questions. - Perform weekly check-in with patients waiting for treatment. - Confirm insurance verification; collaborate with PFS. Ensure timely follow-up with patients/families. - Maintain an open line of communication with patients and/or guardians. Facilitate internal transfers between sites. - Receive internal referrals and send for review. - Relay recommendations to the referring treatment team. - Communicate all pertinent information and follow-up to ensure seamless internal transfer. Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient’s care. This includes but is not limited to: - Inpatient, PHP/IOP, Outpatient, Residential Admissions and Patient Access departments. - Outpatient operations. - Business Development. - Utilization Review. - Patient Financial Services. - Health Information Management. Be available and punctual for all shifts, rotating on-call weekend and holiday coverage as scheduled. Apply good practice principles to job duties. - Use good communication skills and tact to deal effectively with third-party carrier representatives, all staff members, and external customers. Demonstrate excellent customer service by providing a friendly tone and empathic statements whenever appropriate. Follow scripting when it is provided. - Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient/guardian, regardless of their behavior. - Maintain a calm attitude and create a conducive atmosphere in difficult situations. Work cooperatively and supportively with all staff. - Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis. - Complete assignments and documentation on time. - Meet or exceed performance metrics. Complete other duties as assigned. Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills. - Be open to change and actively support change. - Be open to others’ ideas and points of view. - Evaluate employees objectively and provide employees with periodic feedback. Promote department goals as well as the mission of Rogers. - Communicate goals to fellow staff members. - Maintain department policies and procedures. - Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin). - Demonstrate acceptance and training of student interns in the department, as directed. Conduct self in a professional manner. - Demonstrate organizational skills that promote timely response to all inquiries and to task completion. - Communicate with all individuals in a positive and professional manner. - Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution. - Communicate concerns and provide solutions for same. - Project a professional image by wearing appropriate, professional attire. - Ability to influence departments within Rogers and provide technical guidance. Additional Job Description: Physical/Mental Demands: - Ability to be flexible with work assignments, including changes in shifts/schedule, on-call and weekend rotations, caseload volume required documentation, program additions, and policies and procedures. - Ability to work effectively with patients’ families, internal and external customers. - Ability to keep records and files on referrals and referents. Ability to organize and coordinate admissions duties. Ability to exercise good judgment in determining the correct course of action in admission procedures and to utilize independent thinking. Ability to assess appropriate levels of psychiatric care. - Ability to maintain a cooperative, tactful, warm, courteous, and helpful attitude toward patients, families, referents, professional staff, and hospital personnel at all times. - Dependability, flexibility, and efficiency, possessing a positive attitude toward work at Rogers Behavioral Health. - Verbal and hearing ability to interact with patients and employees. - Numerical ability to maintain records and operate a computer. - Ability to plan, control, and direct all aspects of employee relations. Tact to deal effectively with employees and professional staff. Logical thinking and discretion to make decisions in initiating and implementing policies, procedures, and standards. - Ability to read and communicate through written, verbal, and auditory skills. - Physical and mental ability to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical. Education/Training Requirements: - Bachelor’s degree preferred. High School diploma required. Two (2) years of customer service and relevant experience required, preferably in a healthcare setting. - Experience with computers and demonstrated proficiency with software platforms and EMRs. - Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred. - Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: - Health, dental, and vision insurance coverage for you and your family - 401(k) retirement plan - Employee share program - Life/disability insurance - Flex spending accounts - Tuition reimbursement - Health and wellness program - Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

Physical Therapist – Englewood, NJ FOX Rehabilitation is growing in Englewood, New Jersey, and we’re looking for passionate, licensed Physical Therapists who want to deliver exceptional one-on-one care to older adults right where they live. Whether treating in private residences or within Senior Living Communities, you’ll help patients improve mobility, independence, and quality of life through our signature Geriatric House Calls™ model.    This opportunity is ideal for Physical Therapists who value autonomy, flexibility, and truly meaningful patient outcomes, while enjoying the freedom to create and manage your own treatment schedule and build strong, lasting patient relationships. FOX clinicians may also incorporate telehealth and other forms of virtual care into their schedules, allowing for greater flexibility, improved continuity of care, and the ability to support more patients. If you're searching for a high-impact PT role that allows you to positively impact the lives of the communities we serve, FOX is the right fit for you! Responsibilities - Provide one-on-one physical therapy to older adults wherever they call home (Private residences, Senior Living Communities, Independent Living, Assisted Living, Memory Care) - Perform evaluations, develop individualized plans of care, and deliver evidence-based treatment - Deliver therapy sessions that support patient wellness, longevity, mobility, and functional independence - Document effectively within FOX’s EMR system in accordance with regulatory standards - Collaborate with an interdisciplinary team of PTs, OTs, SLPs, and Fitness Specialists - Educate patients, caregivers, and senior living staff to promote safety, function, and aging in place - Provide telehealth / virtual care when appropriate to extend access and flexibility Why Join FOX Rehabilitation? FOX Rehabilitation is a clinician-operated practice rooted in meaningful relationships, evidence-based care, and a mission to abolish ageism. You’ll be supported by leaders who understand clinical work, because they’ve lived it. Why clinicians love working with FOX: - A one-on-one care model that allows you to truly connect with each patient - Opportunities to practice in both in-home and senior living community settings - Optional telehealth / virtual care components that expand flexibility and access - The ability to create, control, and adjust your own treatment schedule - A collaborative, interdisciplinary environment (PT, OT, SLP, Fitness Specialists) - Work within a community-based practice that supports independence, wellness, and longevity - A culture that invests in your growth and values clinician-driven decision-making Employment Types Available FOX offers multiple pathways to match your lifestyle and career goals: - Full-time Physical Therapist – In-Home & Senior Living Care (salaried with benefits) - Part-time Physical Therapist – In-Home & Senior Living Care (salaried with benefits eligibility based on minimum hours requirement) - PRN / FOX Flex Physical Therapist – Home & Community Visits (pay per unit compensation) - H1B Sponsorship available for qualified clinicians - New Graduates eligible for FOX’s nationally recognized Emerging Professionals Mentor Program Compensation & Benefits FOX offers competitive compensation based on experience and employment type. Benefits for eligible roles include: - Medical, Dental, and Vision insurance - 401(k) with company match - Unlimited continuing education access - Professional certification reimbursement - Clinical and nonclinical career advancement pathways - Access to advanced technology and tools (including virtual care resources) - Supportive, clinician driven culture - Mileage Reimbursement In addition to base compensation, clinicians have access to multiple earning opportunities, including: - Employee referral bonuses - Wellness referral incentives - Opportunities to mentor students and emerging professionals - Additional pay for working above bi-weekly quota Qualifications - Valid Physical Therapy license in the state(s) of practice, or eligibility to obtain - Degree from an accredited Physical Therapy program - Basic computer and EMR proficiency - Current CPR certification ​Physical Requirements FOX clinicians must be able to meet the physical demands of in-home and community-based care, including: - Exerting medium physical effort, including lifting 25–50 lbs occasionally, 10–25 lbs frequently, and up to 10 lbs constantly - Performing CPR - Providing moderate to maximum assistance with patient transfers and bed mobility - Repositioning patients, standing/walking for extended periods, climbing stairs, and performing therapeutic activities - Driving to patient homes and senior living communities as part of the Geriatric House Calls™ model - Wearing PPE when required Apply Today Join FOX Rehabilitation as a Physical Therapist providing in-home, senior living, and virtual care to older adults across LOCATION, STATE, and surrounding communities. You’ll help people improve mobility, stay independent, and live stronger, longer lives. Contact FOX Now! Kasey McLain, DPT Clinical Talent Acquisition Specialist kasey.mclain@foxrehab.org 856-257-0536 You can also text FOX to 609-853-5114 to learn more! #LI-KM3 FOX Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In New Jersey, the standard base pay range for a Full-Time role is $70,000 - $102,000 annually with an opportunity to earn more. Part-Time and FOX Flex (PRN) will be pro-rated.