Why Weave Exists At Weave, our mission is to evolve how therapeutic knowledge is captured, transformed, and communicated throughout drug development. We do this by equipping human experts with AI instruments to enable drugs to be brought to patients as rapidly, safely, and inexpensively as possible. The Weave Platform streamlines regulatory workflows from start to finish by intelligently, creatively, and effectively infusing every step with AI. Together with our customers, Weave is designing and building the AI workbench for the entire therapeutic lifecycle. The Role & Your Mission We are seeking a Customer Success Manager, reporting to our Director of Customer Success. This is a unique and pivotal role that requires a person of expertise and intent in change management. You will leverage your deep experience with relationship building and AI implementation to enable our customers to get the most out of the Weave, our AI-driven SaaS platform for FDA document preparation. Your experience and judgement will help our customers close the gap between the state of the product on any given day and their successful submissions. In practice, you embody a consultant, an expert user, and a guide- thoughtfully navigating our customers’ prioritization across learning & enablement and transition of systems & processes, while owning tactical facilitation of our shared goals to enable evaluation & access to therapies. What You’ll Own - Onboarding and Training: You will devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions. You will provide the training, virtually and in-person (up to 50% travel, likely less). - Platform Customization: With the support of the Product teams you will devise and execute a process for customizing the platform for new customers. Primarily this entails customization of document templates for AI-generation of regulatory submission content - Process and Systems: You will establish stage-appropriate processes and systems to ensure that Customer Success is consistent, efficient, and effective. - Account Advocacy: You will endeavor to ensure that our customers are getting as much value as possible from their use of Weave’s products, and that Weave’s products are reaching all users within our customer organizations who might benefit from them. - Commercial/Product Collaborator: As the closest person to our customers you will be a vital conduit for user understanding to improve our platform and products, and for account renewal and expansion to grow the business. What You’ll Bring - Experienced Meets Innovative: You’ve been around the block and know the first 10 things you need to do. But you’re not looking to run a playbook, you’ve got a pot of ideas simmering about many ways to make CS and customers’ experience better. - Bio Conversant: You can speak the language of drug development and, crucially, drug developers will speak to you. You don’t need a PhD, but PhD’s need to find you credible. - AI Capable + Pragmatic: You know your way around an LLM (as much as anyone can right now) but you don’t get lost in the weeds. - Outstanding Educator and Communicator: Educating isn’t a chore for you, it’s a joy. You love to see people “get it” and enjoy the craft of figuring out how to help them get there. - Builder: You relish uncharted territory and yearn to build a cabin in it (figuratively speaking). - 5+ years experience in Customer Success in B2B SaaS strictly required - Experience serving life science, bio, or therapeutics markets highly preferred - Bio education preferred, advanced degree ideal What We Offer 🎯 The opportunity to work at a modern, cutting-edge healthcare technology company devoted to meaningful positive impact on human life. Collaboration, velocity, and customer obsession are our baseline, demonstrations of craftsmanship and ROI are celebrated. 🏆 Competitive salary ($120,000 to $165,000) and retention-based variable compensation plus equity. 🧬 Comprehensive health, dental and vision insurance 🏝️ Take care of you and yours: generous PTO, parental leave, OneMedical, TalkSpace, Teladoc. 🚀 Career development opportunities within a company entering a growth phase. 🌎 This is a remote position based in Boston, MA. Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This organization participates in e-Verify: Notice of E-Verify Participation Notice of Right to Work

Do you thrive in fast-moving environments where communication, relationships, and influence truly matter? Do you like being the person who keeps everyone confident, supported, and moving forward? If so, Reunion Marketing wants to meet you. About Reunion Marketing Reunion Marketing is a fast-growing, data-driven digital marketing agency empowering clients to win through strategy, innovation, and relentless execution. We blend strong relationships with measurable performance—and our Client Success Strategists are critical to making that happen. What This Role Is Really About As a Client Success Strategist, you are the trusted partner, communicator, relationship builder, and steady presence for your portfolio of clients. You own the relationship, create clarity, keep communication flowing, and make sure clients always feel supported and confident in their partnership with Reunion Marketing. You will collaborate across SEO, Paid Media, GEO, Analytics, and Operations—ensuring work is delivered accurately, on time, and aligned to client goals. What You’ll Get To Do - Build strong, trust-based relationships with assigned clients in Texas and Oklahoma. - Serve as the primary point of contact for communication, updates, timelines, and wins - Make sure clients understand performance, outcomes, and value - Coordinate execution across internal marketing teams - Keep work moving proactively without unnecessary red tape - Surface risks early and communicate clearly - Support retention, satisfaction, and long-term stability Requirements to be successful in this role - Prior experience in the automotive industry, preferably working with dealerships - 3+ years of account management experience - Willingness and ability to travel up to 20% - Must reside in the Texas or Oklahoma and be able to work within Central or Pacific Time Zone hours - Bonus point: Experience in digital marketing You’ll Love This Role If You Are Someone Who… - Is outgoing, persuasive, confident, and relationship-driven - Connects easily with people and communicates with clarity - Thrives in a fast-paced, high-energy environment - Enjoys being where strategy, communication, and execution intersect - Loves being “the person clients trust” - Wants ownership, impact, and the ability to truly influence outcomes

• Build strong, trust-based relationships with assigned clients in Mid- West Territories • Serve as the primary point of contact for communication, updates, timelines, and wins • Make sure clients understand performance, outcomes, and value • Coordinate execution across internal marketing teams • Keep work moving proactively without unnecessary red tape • Surface risks early and communicate clearly • Support retention, satisfaction, and long-term stability

• Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts. • Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements. • Build and nurture strong customer relationships, providing day-to-day advice and support. • Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction. • Actively promote the organization's capabilities to customers, identifying potential sales opportunities. • Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts. • Manage contracts involving both short- and long-term service commitments. • Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction.