At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Technical Customer Service Job Category: Business Enablement/Support All Job Posting Locations: Irvine, California, United States of America Job Description: JOB SUMMARY Johnson & Johnson is currently recruiting for a Clinical Service Specialist​ to be based at Irvine, CA. ABOUT ELECTROPHYSIOLOGY Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. As Johnson & Johnson MedTech Electrophysiology, we have one goal – to ensure those with atrial fibrillation can live the lives they want. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrythmia treatment. Our suite of tools means electrophysiologists are empowered to personalize their approaches for patients with effective and reproducible workflows. Together, we’re changing what it means to be diagnosed with atrial fibrillation or other cardiac arrhythmias. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc. The specialist is responsible for interacting with customers over the phone and occasionally in person and handling customer technical inquiries and complaints. DUTIES & RESPONSIBILITIES - Provide expert clinical products and technical assistance to internal and external customers with the use of BWI, Acclarent, and other Johnson and Johnson medical device systems (e.g., the CARTO® system and associated software modules/RF generator/catheters. - Accurately input product complaints are reported via phone or other channels of communication. - Act as a technical educational consultant to Call Center Customer Support Representatives (CSRs - Provides guidance to customers, including Field Service Engineers (FSEs), Clinical Account Specialists (CAS), Territory Managers (TMs), doctors, nurses, and hospital biomedical engineers, and assists when customer satisfaction issues arise. - -Toubleshoot/diagnose and resolve technical difficulties to avoid delays in customers’ patient case procedures. - Support the release of Johnson and Johnson's new products introduced to the market. Will be required to maintain advanced clinical knowledge of cardiac ablation, imaging, and EP. - Mentor and coach Call Center Customer Service Representative (CSRs). - Manage customer expectations regularly before and after interactions to ensure customer satisfaction. - Completes documentation and administrative tasks per policy and procedures promptly. - Log in to the Call Center phone support system and be available for calls during scheduled hours. - Perform field rides along with local field service and commercial teams. - Complete required travel (<10%) within Travel & Entertainment guidelines. - Position requires sitting for extended periods. - Performs other duties assigned as needed. EDUCATION - Bachelor’s Degree in a STEM-related field or four years of relevant professional work/military experience. EXPERIENCE - Minimum of 4+ years of clinical or technical work experience in a patient care or hospital environment. - Experience working with highly complex technical systems. - Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience is strongly preferred. REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS - Maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape. - Effective communicator at all levels (internal & external) - Problem solver who can think critically in high-pressure environments. - Able to take large amounts of data and translate information into actionable insights. - Customer Centric approach. - CEPS (IBHRE), RCES/RCIS certification preferred. - West Coast or PST zone preferred. - Biosense Webster CAS training (BWI) Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: The anticipated base pay range for this position is : $66,000.00 - $106,260.00 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

• Develop and deliver scientifically accurate content for client projects • Ensure work aligns with client objectives and budgetary requirements • Adapt content and style according to client objectives across various target audiences • Liaise with medical experts and keep up-to-date with therapeutic areas and industry guidelines • Mentor junior writers and review other writers’ projects

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision. Importantly too is how we go about living our vision.  This is defined by the Prime mission: Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes. On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role: Be Brave, Be Human, Be Passionate, Be Exceptional.  At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.   The role As a Senior Medical Writer you will have an important role in the development and delivery of scientifically accurate content for our clients’ projects, helping to ensure all work is aligned with client objectives and budgetary requirements. The right candidate will be adept at adapting content and style according to client objectives across a variety of target audiences and subject areas, as well as liaising with a range of medical experts. You will keep up-to-date with different therapeutic areas, good publication practices and other industry guidelines and processes. You will also enjoy mentoring junior writers in all aspects of the business and reviewing other writers’ projects.

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision. Importantly too is how we go about living our vision.  This is defined by the Prime mission: Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes. On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role: Be Brave, Be Human, Be Passionate, Be Exceptional.  At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.   The role As a Senior Medical Writer you will have an important role in the development and delivery of scientifically accurate content for our clients’ projects, helping to ensure all work is aligned with client objectives and budgetary requirements. The right candidate will be adept at adapting content and style according to client objectives across a variety of target audiences and subject areas, as well as liaising with a range of medical experts. You will keep up-to-date with different therapeutic areas, good publication practices and other industry guidelines and processes. You will also enjoy mentoring junior writers in all aspects of the business and reviewing other writers’ projects.