• Troubleshoot & resolve challenging issues, ensuring customers can easily see value with Podium • Communicate with customers over a number of mediums including Email, SMS, Phone & Video calls to help issues be resolved in a timely manner and communicate urgency to our customers. • Serve as a point of escalation, vetting legitimacy of product-related issues in Support • Develop system for feedback loops in close collaboration with the Product team • Build an efficient and effective system of troubleshooting, documentation, escalation and prioritisation of product-related issues or requests • Create and regularly update internal documentation of our products and process • Train the broader teams on our products, new features and best practices • Maintain open communication channels within the broader Support and Product teams • Work collaboratively with customer facing teams, to ensure issues are completely resolved to customer satisfaction • Recommend and potentially deploy fixes for vetted code-related issues, working with Product & Engineering • Serve as the Voice of the Customer, socialising organised qualitative and quantitative data to cross-functional partners to improve our products • Work cross-functionally with Podium teams on various ad-hoc initiatives to enhance the customer experience • Resolve escalated cases promptly while holding Product and Engineering accountable to established Service Level Agreements

Job Title: Real Estate Transaction Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role Our client is seeking a highly organized and detail-oriented Real Estate Transaction Coordinator to manage the full transaction lifecycle for single-family property acquisitions and dispositions. This role is critical to ensuring transactions move from contract execution to closing smoothly, accurately, and on time. The Transaction Coordinator will serve as the central point of communication between sellers, buyers, agents, title companies, and internal teams, with a strong focus on timelines, documentation accuracy, and proactive problem-solving. Responsibilities Transaction Lifecycle Management: - Oversee the full transaction process from contract execution through closing for single-family properties. - Ensure all transaction steps are completed accurately and within required timelines. - Manage a high volume of active transactions simultaneously without missing deadlines. Contracts & Documentation: - Draft, send, and manage purchase and sale agreements, including amendments and addenda. - Ensure all documents are properly executed using e-signature tools. - Maintain strict accuracy and version control across all transaction documents. Timeline & Deadline Enforcement: - Track and enforce all critical milestones, including contingencies, inspections, financing requirements, and closing dates. - Maintain a zero-tolerance approach to missed deadlines or contingencies. - Proactively identify risks, delays, or bottlenecks and drive them to resolution. Inspection, Title & Closing Coordination: - Coordinate inspections and ensure timely property access with no delays. - Manage title and closing workflows, including lien follow-ups, curative items, and ownership transfers. - Work closely with title companies to resolve issues and ensure clean closings. Communication & Stakeholder Management: - Maintain daily communication with sellers, buyers, agents, title companies, and internal teams. - Serve as the primary point of contact to keep all parties aligned and informed. - Provide clear, professional, and timely updates throughout the transaction process. CRM & Reporting: - Keep real-time transaction records updated in CRM and tracking systems. - Provide regular status updates to leadership on transaction progress. - Ensure data accuracy and pipeline visibility across all active transactions. What Makes You a Perfect Fit - Extremely detail-oriented with a deadline-driven mindset. - Comfortable handling high-volume, fast-paced transaction environments. - Proactive problem-solver who anticipates issues before they escalate. - Confident communicator who can manage multiple stakeholders daily. - Strong sense of ownership and accountability for transaction outcomes. Required Experience & Skills - 8–10 years of hands-on experience in real estate transaction coordination, managing single-family purchase and sale transactions from contract to close. - Strong familiarity with wholesale real estate transactions. - Excellent phone communication skills; comfortable speaking daily with sellers, buyers, agents, and title companies. - Ability to manage 30–50 active transactions simultaneously without errors or missed deadlines. - Strong written and verbal communication skills with a professional, direct approach. - Daily working proficiency in: - Gmail - Google Sheets - Google Calendar - E-signature tools (e.g., HelloSign, Dropbox Sign) - CRM systems (Salesforce preferred; must be comfortable using a CRM) Ideal Experience & Skills - Experience coordinating off-market or investor-driven acquisitions. - Familiarity with U.S.-based real estate clients and title processes. - Ability to independently handle title issues, lien resolutions, and curative workflows. - Background in high-volume real estate environments such as wholesalers, investment firms, or iBuyers. - Experience with process documentation and KPI-driven reporting. What Does a Typical Day Look Like? A Transaction Coordinator’s day is focused on keeping deals moving forward without delays. You will: - Review active transactions and upcoming deadlines at the start of the day. - Communicate with sellers, buyers, agents, and title companies to resolve outstanding items. - Draft and send contracts, amendments, and addenda as needed. - Coordinate inspections and follow up on title and closing requirements. - Update CRM records to reflect real-time transaction status. - Proactively flag risks and provide progress updates to leadership. In essence: you are the operational backbone ensuring every deal closes smoothly, accurately, and on time. Key Metrics for Success (KPIs) - Zero missed deadlines or contingencies. - On-time closings across all assigned transactions. - Accuracy of contracts and transaction documentation. - Ability to manage 30–50 concurrent transactions effectively. - Clear, timely communication with all transaction stakeholders. - Consistent CRM hygiene and reporting accuracy. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Real Estate Transaction Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role Our client is seeking a highly organized and detail-oriented Real Estate Transaction Coordinator to manage the full transaction lifecycle for single-family property acquisitions and dispositions. This role is critical to ensuring transactions move from contract execution to closing smoothly, accurately, and on time. The Transaction Coordinator will serve as the central point of communication between sellers, buyers, agents, title companies, and internal teams, with a strong focus on timelines, documentation accuracy, and proactive problem-solving. Responsibilities Transaction Lifecycle Management: - Oversee the full transaction process from contract execution through closing for single-family properties. - Ensure all transaction steps are completed accurately and within required timelines. - Manage a high volume of active transactions simultaneously without missing deadlines. Contracts & Documentation: - Draft, send, and manage purchase and sale agreements, including amendments and addenda. - Ensure all documents are properly executed using e-signature tools. - Maintain strict accuracy and version control across all transaction documents. Timeline & Deadline Enforcement: - Track and enforce all critical milestones, including contingencies, inspections, financing requirements, and closing dates. - Maintain a zero-tolerance approach to missed deadlines or contingencies. - Proactively identify risks, delays, or bottlenecks and drive them to resolution. Inspection, Title & Closing Coordination: - Coordinate inspections and ensure timely property access with no delays. - Manage title and closing workflows, including lien follow-ups, curative items, and ownership transfers. - Work closely with title companies to resolve issues and ensure clean closings. Communication & Stakeholder Management: - Maintain daily communication with sellers, buyers, agents, title companies, and internal teams. - Serve as the primary point of contact to keep all parties aligned and informed. - Provide clear, professional, and timely updates throughout the transaction process. CRM & Reporting: - Keep real-time transaction records updated in CRM and tracking systems. - Provide regular status updates to leadership on transaction progress. - Ensure data accuracy and pipeline visibility across all active transactions. What Makes You a Perfect Fit - Extremely detail-oriented with a deadline-driven mindset. - Comfortable handling high-volume, fast-paced transaction environments. - Proactive problem-solver who anticipates issues before they escalate. - Confident communicator who can manage multiple stakeholders daily. - Strong sense of ownership and accountability for transaction outcomes. Required Experience & Skills - 8–10 years of hands-on experience in real estate transaction coordination, managing single-family purchase and sale transactions from contract to close. - Strong familiarity with wholesale real estate transactions. - Excellent phone communication skills; comfortable speaking daily with sellers, buyers, agents, and title companies. - Ability to manage 30–50 active transactions simultaneously without errors or missed deadlines. - Strong written and verbal communication skills with a professional, direct approach. - Daily working proficiency in: - Gmail - Google Sheets - Google Calendar - E-signature tools (e.g., HelloSign, Dropbox Sign) - CRM systems (Salesforce preferred; must be comfortable using a CRM) Ideal Experience & Skills - Experience coordinating off-market or investor-driven acquisitions. - Familiarity with U.S.-based real estate clients and title processes. - Ability to independently handle title issues, lien resolutions, and curative workflows. - Background in high-volume real estate environments such as wholesalers, investment firms, or iBuyers. - Experience with process documentation and KPI-driven reporting. What Does a Typical Day Look Like? A Transaction Coordinator’s day is focused on keeping deals moving forward without delays. You will: - Review active transactions and upcoming deadlines at the start of the day. - Communicate with sellers, buyers, agents, and title companies to resolve outstanding items. - Draft and send contracts, amendments, and addenda as needed. - Coordinate inspections and follow up on title and closing requirements. - Update CRM records to reflect real-time transaction status. - Proactively flag risks and provide progress updates to leadership. In essence: you are the operational backbone ensuring every deal closes smoothly, accurately, and on time. Key Metrics for Success (KPIs) - Zero missed deadlines or contingencies. - On-time closings across all assigned transactions. - Accuracy of contracts and transaction documentation. - Ability to manage 30–50 concurrent transactions effectively. - Clear, timely communication with all transaction stakeholders. - Consistent CRM hygiene and reporting accuracy. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Real Estate Transaction Specialist Position Type: Full-Time, Remote Working Hours: US Hours About the Role Our client is seeking a highly organized and detail-oriented Real Estate Transaction Coordinator to manage the full transaction lifecycle for single-family property acquisitions and dispositions. This role is critical to ensuring transactions move from contract execution to closing smoothly, accurately, and on time. The Transaction Coordinator will serve as the central point of communication between sellers, buyers, agents, title companies, and internal teams, with a strong focus on timelines, documentation accuracy, and proactive problem-solving. Responsibilities Transaction Lifecycle Management: - Oversee the full transaction process from contract execution through closing for single-family properties. - Ensure all transaction steps are completed accurately and within required timelines. - Manage a high volume of active transactions simultaneously without missing deadlines. Contracts & Documentation: - Draft, send, and manage purchase and sale agreements, including amendments and addenda. - Ensure all documents are properly executed using e-signature tools. - Maintain strict accuracy and version control across all transaction documents. Timeline & Deadline Enforcement: - Track and enforce all critical milestones, including contingencies, inspections, financing requirements, and closing dates. - Maintain a zero-tolerance approach to missed deadlines or contingencies. - Proactively identify risks, delays, or bottlenecks and drive them to resolution. Inspection, Title & Closing Coordination: - Coordinate inspections and ensure timely property access with no delays. - Manage title and closing workflows, including lien follow-ups, curative items, and ownership transfers. - Work closely with title companies to resolve issues and ensure clean closings. Communication & Stakeholder Management: - Maintain daily communication with sellers, buyers, agents, title companies, and internal teams. - Serve as the primary point of contact to keep all parties aligned and informed. - Provide clear, professional, and timely updates throughout the transaction process. CRM & Reporting: - Keep real-time transaction records updated in CRM and tracking systems. - Provide regular status updates to leadership on transaction progress. - Ensure data accuracy and pipeline visibility across all active transactions. What Makes You a Perfect Fit - Extremely detail-oriented with a deadline-driven mindset. - Comfortable handling high-volume, fast-paced transaction environments. - Proactive problem-solver who anticipates issues before they escalate. - Confident communicator who can manage multiple stakeholders daily. - Strong sense of ownership and accountability for transaction outcomes. Required Experience & Skills - 8–10 years of hands-on experience in real estate transaction coordination, managing single-family purchase and sale transactions from contract to close. - Strong familiarity with wholesale real estate transactions. - Excellent phone communication skills; comfortable speaking daily with sellers, buyers, agents, and title companies. - Ability to manage 30–50 active transactions simultaneously without errors or missed deadlines. - Strong written and verbal communication skills with a professional, direct approach. - Daily working proficiency in: - Gmail - Google Sheets - Google Calendar - E-signature tools (e.g., HelloSign, Dropbox Sign) - CRM systems (Salesforce preferred; must be comfortable using a CRM) Ideal Experience & Skills - Experience coordinating off-market or investor-driven acquisitions. - Familiarity with U.S.-based real estate clients and title processes. - Ability to independently handle title issues, lien resolutions, and curative workflows. - Background in high-volume real estate environments such as wholesalers, investment firms, or iBuyers. - Experience with process documentation and KPI-driven reporting. What Does a Typical Day Look Like? A Transaction Coordinator’s day is focused on keeping deals moving forward without delays. You will: - Review active transactions and upcoming deadlines at the start of the day. - Communicate with sellers, buyers, agents, and title companies to resolve outstanding items. - Draft and send contracts, amendments, and addenda as needed. - Coordinate inspections and follow up on title and closing requirements. - Update CRM records to reflect real-time transaction status. - Proactively flag risks and provide progress updates to leadership. In essence: you are the operational backbone ensuring every deal closes smoothly, accurately, and on time. Key Metrics for Success (KPIs) - Zero missed deadlines or contingencies. - On-time closings across all assigned transactions. - Accuracy of contracts and transaction documentation. - Ability to manage 30–50 concurrent transactions effectively. - Clear, timely communication with all transaction stakeholders. - Consistent CRM hygiene and reporting accuracy. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Client Interview - Offer & Background Verification #LI-AG1