Job Title: Property Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role: We are seeking a proactive and detail-oriented Property Operations Coordinator to support day-to-day property management operations across multiple markets. This role serves as a central point of coordination between tenants, owners, and vendors, ensuring smooth communication, timely maintenance resolution, and operational consistency. The ideal candidate is highly organized, fluent in both English and Spanish, and experienced with modern property management systems. You will play a key role in keeping properties well-managed by handling inbound communications, coordinating maintenance workflows, supporting inspections and notices, and ensuring systems and processes are followed accurately. Responsibilities: Client, Tenant & Owner Communication: - Serve as the first point of contact for tenants, owners, and vendors via phone and email. - Respond to inbound inquiries promptly and professionally in both English and Spanish. - Escalate urgent or complex issues to the appropriate internal stakeholders. Maintenance & Work Order Management: - Manage maintenance requests using property management and maintenance platforms. - Triage, prioritize, and assign work orders based on urgency and service-level expectations. - Dispatch vendors, track progress, follow up through completion, and ensure proper documentation. Operational Coordination: - Create, assign, and track operational tasks within the property management system. - Coordinate inspections, showings, and property access with field teams and vendors. - Prepare and send notices (late notices, violations, renewals) and support move-in and move-out processes. Process & Systems: - Follow established Standard Operating Procedures (SOPs) to ensure consistency and compliance. - Maintain organized, audit-ready digital records for properties, tenants, and vendors. - Identify workflow gaps and recommend operational improvements as the portfolio scales. What Makes You a Perfect Fit: - Clear and confident communicator who can manage high-volume interactions professionally. - Highly organized, detail-oriented, and dependable with strong follow-through. - Comfortable managing multiple priorities in a fast-paced, remote environment. - Proactive problem-solver who remains calm under pressure. Required Experience & Skills ( Minimum) - 2+ years of experience in property management, operations, or customer-facing roles. - Hands-on experience with property management and maintenance coordination platforms, specifically Buildium and PropertyMeld (required). - Fluency in English and Spanish (spoken and written). - Strong phone presence and written communication skills. - Ability to manage a high volume of calls, tasks, and work orders independently. Ideal Experience & Skills: - Experience supporting residential property portfolios across multiple markets. - Prior involvement in vendor coordination and maintenance management. - Familiarity with remote operations and distributed teams. - Exposure to U.S.-based residential property management workflows. What Does a Typical Day Look Like? A Property Management Operations Coordinator’s day centers on keeping communication clear and operations moving efficiently. You will: - Handle inbound tenant, owner, and vendor communications. - Review and prioritize new maintenance requests and operational tasks. - Dispatch vendors, coordinate access, and track work orders through completion. - Update systems with notes, approvals, and documentation. - Send notices, support move-ins and move-outs, and coordinate inspections. - Identify and flag issues that require escalation or process improvement. In essence: you are the operational backbone ensuring properties run smoothly, stakeholders stay informed, and issues are resolved efficiently. Key Metrics for Success(KPIs): - Timely response and resolution of tenant and owner inquiries. - Maintenance tickets resolved within defined service timelines. - Accuracy and completeness of system records and documentation. - Vendor follow-through and on-time task completion. - Reduction in operational errors and escalations. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., work order prioritization or communication scenario) - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Property Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role: We are seeking a proactive and detail-oriented Property Operations Coordinator to support day-to-day property management operations across multiple markets. This role serves as a central point of coordination between tenants, owners, and vendors, ensuring smooth communication, timely maintenance resolution, and operational consistency. The ideal candidate is highly organized, fluent in both English and Spanish, and experienced with modern property management systems. You will play a key role in keeping properties well-managed by handling inbound communications, coordinating maintenance workflows, supporting inspections and notices, and ensuring systems and processes are followed accurately. Responsibilities: Client, Tenant & Owner Communication: - Serve as the first point of contact for tenants, owners, and vendors via phone and email. - Respond to inbound inquiries promptly and professionally in both English and Spanish. - Escalate urgent or complex issues to the appropriate internal stakeholders. Maintenance & Work Order Management: - Manage maintenance requests using property management and maintenance platforms. - Triage, prioritize, and assign work orders based on urgency and service-level expectations. - Dispatch vendors, track progress, follow up through completion, and ensure proper documentation. Operational Coordination: - Create, assign, and track operational tasks within the property management system. - Coordinate inspections, showings, and property access with field teams and vendors. - Prepare and send notices (late notices, violations, renewals) and support move-in and move-out processes. Process & Systems: - Follow established Standard Operating Procedures (SOPs) to ensure consistency and compliance. - Maintain organized, audit-ready digital records for properties, tenants, and vendors. - Identify workflow gaps and recommend operational improvements as the portfolio scales. What Makes You a Perfect Fit: - Clear and confident communicator who can manage high-volume interactions professionally. - Highly organized, detail-oriented, and dependable with strong follow-through. - Comfortable managing multiple priorities in a fast-paced, remote environment. - Proactive problem-solver who remains calm under pressure. Required Experience & Skills ( Minimum) - 2+ years of experience in property management, operations, or customer-facing roles. - Hands-on experience with property management and maintenance coordination platforms, specifically Buildium and PropertyMeld (required). - Fluency in English and Spanish (spoken and written). - Strong phone presence and written communication skills. - Ability to manage a high volume of calls, tasks, and work orders independently. Ideal Experience & Skills: - Experience supporting residential property portfolios across multiple markets. - Prior involvement in vendor coordination and maintenance management. - Familiarity with remote operations and distributed teams. - Exposure to U.S.-based residential property management workflows. What Does a Typical Day Look Like? A Property Management Operations Coordinator’s day centers on keeping communication clear and operations moving efficiently. You will: - Handle inbound tenant, owner, and vendor communications. - Review and prioritize new maintenance requests and operational tasks. - Dispatch vendors, coordinate access, and track work orders through completion. - Update systems with notes, approvals, and documentation. - Send notices, support move-ins and move-outs, and coordinate inspections. - Identify and flag issues that require escalation or process improvement. In essence: you are the operational backbone ensuring properties run smoothly, stakeholders stay informed, and issues are resolved efficiently. Key Metrics for Success(KPIs): - Timely response and resolution of tenant and owner inquiries. - Maintenance tickets resolved within defined service timelines. - Accuracy and completeness of system records and documentation. - Vendor follow-through and on-time task completion. - Reduction in operational errors and escalations. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., work order prioritization or communication scenario) - Client Interview - Offer & Background Verification #LI-AG1

Job Title: Business Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST Required) About the Role We’re hiring a highly organized and execution-driven Business Operations Coordinator to support day-to-day business operations across systems, billing, crew tracking, client communication, and administrative workflows. This is a hands-on, multi-functional role for someone who thrives in structured environments, pays close attention to detail, and takes ownership of operational accuracy. You will work directly with the Owner and support multiple moving parts across operations, finance coordination, scheduling, and client management. This role is not strategic oversight or high-level management — it is about consistent execution, system discipline, and ensuring that operational details are handled correctly the first time. What You’ll Own Core Operational Execution - Maintain daily operational workflows to ensure smooth business performance. - Support the Owner with administrative and operational coordination tasks. - Identify inefficiencies or gaps and flag them proactively. Systems & Data Management - Maintain and update records inside CRM, ensuring job data, client information, and scheduling details are accurate and current. - Organize and manage digital files across platforms such as Excel, OneDrive, and CompanyCam. - Ensure data accuracy across systems to prevent reporting or billing errors. Invoicing & Billing Coordination - Process invoices and ensure billing aligns accurately with completed work. - Follow up on outstanding payments and maintain clean accounts receivable records. - Collaborate with accounting to ensure documentation and financial records remain organized and complete. Crew Scheduling & Job Tracking - Monitor crew schedules and job progress using Aspire and Azuga. - Identify scheduling conflicts, time discrepancies, or job delays proactively. - Ensure daily time entries are recorded accurately for payroll processing and job costing. Lead & Client Pipeline Management - Manage inbound leads and client communications on behalf of the Owner. - Update CRM records consistently to prevent pipeline stagnation. - Track follow-ups and ensure no inquiries or requests go unanswered. Documentation, Reports & Research - Prepare reports, proposals, and responses to Requests for Proposals (RFPs). - Assist with vendor research, pricing comparisons, and municipal contract research. - Maintain organized documentation for internal and external use. Communication & Administrative Support - Manage and organize the Owner’s email and Teams communication channels. - Respond to routine communication and escalate priority items appropriately. - Maintain clarity and organization in digital communications. Must-Have Experience & Skills - Proven experience in operations coordination, administrative support, invoicing, or billing. - Experience working across multiple systems and platforms simultaneously. - High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, OneDrive). - Experience with CRM systems (Aspire experience is a plus but not required). - Strong written communication skills with professional email management ability. - High attention to detail with the ability to spot discrepancies quickly. - Self-motivated operator capable of working independently with minimal supervision. - Strong organizational and time management skills in fast-moving environments. Operational Environment (Important) This role is execution-focused and systems-driven. You’ll be supported by: - Established workflows and operational systems - Direct communication access to the Owner - Clear expectations around reporting and follow-up cadence Your ownership is focused on: - Accuracy in data, billing, and time tracking - Reliable follow-through on client and crew coordination - Maintaining organized, up-to-date systems - Clear communication and proactive problem identification This role rewards consistency, discipline, responsiveness, and strong organizational control. Key Metrics for Success - Accurate and up-to-date CRM and operational records. - On-time and error-free invoice processing. - Clean time tracking and payroll coordination. - No missed client follow-ups or pipeline stagnation. - Proactive identification of scheduling or operational issues. - High confidence from leadership in operational reliability. Interview Process - Initial Screening Call - Operations / Systems-Focused Interview - Practical Task or Workflow Exercise - Final Interview - Internal Review & Approval - Offer & Onboarding #LI-AG1

Job Title: Business Operations Coordinator Position Type: Full-Time, Remote Working Hours: U.S. Business Hours (EST Required) About the Role We’re hiring a highly organized and execution-driven Business Operations Coordinator to support day-to-day business operations across systems, billing, crew tracking, client communication, and administrative workflows. This is a hands-on, multi-functional role for someone who thrives in structured environments, pays close attention to detail, and takes ownership of operational accuracy. You will work directly with the Owner and support multiple moving parts across operations, finance coordination, scheduling, and client management. This role is not strategic oversight or high-level management — it is about consistent execution, system discipline, and ensuring that operational details are handled correctly the first time. What You’ll Own Core Operational Execution - Maintain daily operational workflows to ensure smooth business performance. - Support the Owner with administrative and operational coordination tasks. - Identify inefficiencies or gaps and flag them proactively. Systems & Data Management - Maintain and update records inside CRM, ensuring job data, client information, and scheduling details are accurate and current. - Organize and manage digital files across platforms such as Excel, OneDrive, and CompanyCam. - Ensure data accuracy across systems to prevent reporting or billing errors. Invoicing & Billing Coordination - Process invoices and ensure billing aligns accurately with completed work. - Follow up on outstanding payments and maintain clean accounts receivable records. - Collaborate with accounting to ensure documentation and financial records remain organized and complete. Crew Scheduling & Job Tracking - Monitor crew schedules and job progress using Aspire and Azuga. - Identify scheduling conflicts, time discrepancies, or job delays proactively. - Ensure daily time entries are recorded accurately for payroll processing and job costing. Lead & Client Pipeline Management - Manage inbound leads and client communications on behalf of the Owner. - Update CRM records consistently to prevent pipeline stagnation. - Track follow-ups and ensure no inquiries or requests go unanswered. Documentation, Reports & Research - Prepare reports, proposals, and responses to Requests for Proposals (RFPs). - Assist with vendor research, pricing comparisons, and municipal contract research. - Maintain organized documentation for internal and external use. Communication & Administrative Support - Manage and organize the Owner’s email and Teams communication channels. - Respond to routine communication and escalate priority items appropriately. - Maintain clarity and organization in digital communications. Must-Have Experience & Skills - Proven experience in operations coordination, administrative support, invoicing, or billing. - Experience working across multiple systems and platforms simultaneously. - High proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, OneDrive). - Experience with CRM systems (Aspire experience is a plus but not required). - Strong written communication skills with professional email management ability. - High attention to detail with the ability to spot discrepancies quickly. - Self-motivated operator capable of working independently with minimal supervision. - Strong organizational and time management skills in fast-moving environments. Operational Environment (Important) This role is execution-focused and systems-driven. You’ll be supported by: - Established workflows and operational systems - Direct communication access to the Owner - Clear expectations around reporting and follow-up cadence Your ownership is focused on: - Accuracy in data, billing, and time tracking - Reliable follow-through on client and crew coordination - Maintaining organized, up-to-date systems - Clear communication and proactive problem identification This role rewards consistency, discipline, responsiveness, and strong organizational control. Key Metrics for Success - Accurate and up-to-date CRM and operational records. - On-time and error-free invoice processing. - Clean time tracking and payroll coordination. - No missed client follow-ups or pipeline stagnation. - Proactive identification of scheduling or operational issues. - High confidence from leadership in operational reliability. Interview Process - Initial Screening Call - Operations / Systems-Focused Interview - Practical Task or Workflow Exercise - Final Interview - Internal Review & Approval - Offer & Onboarding #LI-AG1