With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:The Pro Sales Manager (PSM) is responsible for leading a team of Pro Account Representatives to drive outside sales and profitability growth through Managed Accounts for a market. They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro. Key Responsibilities: - 20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews - 40% Leadership - Provide direction and guidance to Outside Sales team on all aspects of regional professional sales; Drive and and lead market-based change; Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.com - 20% Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets - 20% Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs Direct Manager/Direct Reports: - This position typically reports to Regional Pro Sales Manager - This position has 7 direct reports Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. - 3+ years of previous leadership experience Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Demonstrated ability to collaborate and work effectively with cross-functional teams - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - 4 years account management/sales management experience - 4 plus years home improvement or home building industry experience - Successful professional growth in a high paced retail environment Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 5 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Being Resilient - Persuades - Builds Effective Teams - Builds Networks - Communicates Effectively - Customer Focus - Drives Results - Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals - Strong leadership and negotiation skills; ability to persuade or influence others - Excellent communication skills; verbal, written and able to communicate globally - Builds effective partnerships throughout the organization; Actions are consistent with words - Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business - Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development; Gets Results: Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive - Functional Competence: Understands the unique needs of the professional customer; Working knowledge of IBM computer system used by The Home Depot stores

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:The Pro Sales Manager (PSM) is responsible for leading a team of Pro Account Representatives to drive outside sales and profitability growth through Managed Accounts for a market. They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro. Key Responsibilities: - 20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews - 40% Leadership - Provide direction and guidance to Outside Sales team on all aspects of regional professional sales; Drive and and lead market-based change; Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.com - 20% Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets - 20% Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs Direct Manager/Direct Reports: - This position typically reports to Regional Pro Sales Manager - This position has 7 direct reports Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. - 3+ years of previous leadership experience Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Demonstrated ability to collaborate and work effectively with cross-functional teams - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - 4 years account management/sales management experience - 4 plus years home improvement or home building industry experience - Successful professional growth in a high paced retail environment Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: - No additional education Minimum Years of Work Experience: - 5 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Action Oriented - Being Resilient - Persuades - Builds Effective Teams - Builds Networks - Communicates Effectively - Customer Focus - Drives Results - Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals - Strong leadership and negotiation skills; ability to persuade or influence others - Excellent communication skills; verbal, written and able to communicate globally - Builds effective partnerships throughout the organization; Actions are consistent with words - Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business - Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development; Gets Results: Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive - Functional Competence: Understands the unique needs of the professional customer; Working knowledge of IBM computer system used by The Home Depot stores For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $120,000 - $150,000

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. POSITION PURPOSE Responsible for organizing, coordinating, and providing care coordination and case management services to members who are most at risk for health deterioration, sentinel events, and/or poor outcomes. Manage acute and chronically ill members to improve health and financial outcomes through analysis of needs, design, and delivery of interventions. Utilize a collaborative process to assess, plan, implement, monitor, and evaluate options and services required to meet the member’s healthcare needs. Through communication, the nurse will identify available resources to promote quality, cost effective outcomes. Accountable for complying with all laws, regulations and accreditation standards that are associated with duties and responsibilities. NATURE AND SCOPE - This role does not manage people - This role reports to this job: Manager, Population Health - Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with: Benefits Administration, Medical Director, Underwriting, Group leaders, Delegated Vendors, Legal Department and other employees as needed, physicians/staff, hospital administrators/staff, providers, caregivers, subscribers, community resources. QUALIFICATIONS Education - Diploma in nursing or Associate’s in nursing or Bachelor's in nursing required. Work Experience - 3 years of recent direct patient care/clinical experience is required. - 2 years of experience in managed care is preferred. - Experience in the use of behavioral interviewing techniques and theory is preferred. Skills and Abilities - Requires the ability to prioritize, work independently and anticipate needs to make decisions. - Ability to plan, implement and evaluate appropriate healthcare services in conjunction with a physician treatment plan and evaluate the effectiveness of alternate care services are required. - Requires the ability to research and analyze contracts/cases and make appropriate quality and cost effective decisions. - Knowledge of standardized code sets and medical terminology is required. - Must demonstrate excellent interpersonal, organizational, analytical, and telephonic skills. - Must demonstrate strong communication skills, including the ability to effectively explain/present claims information and procedures to persons with varied levels of insurance/benefits understanding. - Requires working knowledge of related software and office equipment. Licenses and Certifications - Active and unencumbered(current and unrestricted) RN license to practice in Louisiana is required. - Multi-state Compact RN license is preferred. - Multi-state Compact RN license is required within 6 months from date of hire. - RN license in noncompact state is preferred. - May be required to obtain additional RN licensure in noncompact state within 6 months from date of hire. - Certified Case Management Certification is preferred. - Certified Case Management Certification is required within 3 years from date of hire. ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS - In a culturally competent and confidential manner, assess member’s status by collecting in-depth information about the member’s situation and functioning to identify individual needs in order to develop and implement a comprehensive case management plan. - Develop and implement a plan by determining specific objectives, goals, and actions as identified through the assessment in action oriented and time specific indicators. The case manager will act as an advocate for the member/family, maintaining privacy, confidentiality and safety, building relationships with all relevant parties, supporting informed decision making and facilitating access to necessary and appropriate healthcare services across the continuum of care. - Implement a comprehensive case management plan. - Implement specific case management activities and/or interventions and evaluate effectiveness that will lead to accomplishing the goals established in the case management plan. - Coordinate by collaborating with the member/family, providers, third party payors, employers and community resources in order to organize, integrate, and modify the resources necessary to accomplish the goals. - Interacts with patients and/or providers in order to determine patient care needs, compliance and effectiveness with planned interventions and conduct case conferences as appropriate. - Evaluates the case management plan’s effectiveness in reaching desired outcomes and goals. Modifies any or all of the case management plan’s components if necessary. - Utilizes behavioral interviewing techniques. - Familiar with guidelines and requirements for authorizations of services related to coordination of care for complex cases. Proficient in care management authorization processes, including usage of evidence-based guidelines, as part of management of complex case management cases. - Responsible for meeting individual quality performance standards and annual targets for program performance, such as monthly productivity and annual caseload requirements, as mutually agreed to by management team to maximize program value. Participates in Quality Improvement projects and data collection to determine effectiveness of Population Health Program. - May direct other staff in coordinating care. The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions - Perform other job-related duties as assigned, within your scope of responsibilities. - Job duties are performed in a normal and clean office environment with normal noise levels. - Work is predominately done while standing or sitting. - The ability to comprehend, document, calculate, visualize, and analyze are required. An Equal Opportunity Employer All BCBSLA EMPLOYEES please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance. In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

• Execute a comprehensive risk adjustment strategy supporting healthcare systems and physicians. • Develop comprehensive risk adjustment strategy aligned with organizational goals. • Implement market-specific risk adjustment initiatives to maximize performance with assigned physician groups. • Drive execution of key risk adjustment deliverables ensuring alignment with quality, compliance, and financial objectives. • Monitor performance metrics and trends related to risk adjustment and provider coding accuracy. • Partner with physicians, health systems, vendors, and internal partners to improve documentation and coding accuracy. • Support provider education and engagement initiatives related to risk adjustment. • Track progress, manage risks, and escalate issues as needed.