Overview We are looking for a Remote Client Experience Specialist in the Miami area to support clients throughout the travel planning process. This role involves assisting with reservations, answering questions, and ensuring a smooth and enjoyable planning experience. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required. Key Responsibilities - Serve as a main point of contact for client communication via email, phone, and messaging - Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages - Respond to inquiries with accurate, timely, and helpful information - Support clients with reservation coordination, confirmations, and itinerary updates - Research destinations, resorts, and travel options to match client preferences - Maintain organized records of client details and bookings - Provide pre-travel guidance and follow-up support after trips - Collaborate with suppliers and booking platforms to ensure accuracy and quality service Qualifications - Strong communication and interpersonal skills - Ability to stay organized and manage multiple client requests - Comfortable working independently in a remote environment - Attention to detail and problem-solving mindset - Basic computer and internet navigation skills - Customer service, hospitality, or travel experience is a plus (not required) What We Offer - Flexible remote schedule - Access to training, tools, and ongoing mentorship - Supportive team environment - Opportunity to build professional skills in customer relations and travel planning - Performance-based earning potential with no cap Ideal Candidate This role is a great fit for individuals who: - Enjoy helping others and creating positive experiences - Have an interest in travel, hospitality, or event planning - Are self-motivated and dependable - Want a flexible opportunity that can grow over time Additional Information This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.

Overview We are seeking a Remote Customer Engagement Specialist in the Seattle area to assist clients with travel planning support and communication. This role focuses on building strong client relationships while helping organize and coordinate travel experiences. In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences. This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required. Key Responsibilities - Serve as a main point of contact for client communication via email, phone, and messaging - Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages - Respond to inquiries with accurate, timely, and helpful information - Support clients with reservation coordination, confirmations, and itinerary updates - Research destinations, resorts, and travel options to match client preferences - Maintain organized records of client details and bookings - Provide pre-travel guidance and follow-up support after trips - Collaborate with suppliers and booking platforms to ensure accuracy and quality service Qualifications - Strong communication and interpersonal skills - Ability to stay organized and manage multiple client requests - Comfortable working independently in a remote environment - Attention to detail and problem-solving mindset - Basic computer and internet navigation skills - Customer service, hospitality, or travel experience is a plus (not required) What We Offer - Flexible remote schedule - Access to training, tools, and ongoing mentorship - Supportive team environment - Opportunity to build professional skills in customer relations and travel planning - Performance-based earning potential with no cap Ideal Candidate This role is a great fit for individuals who: - Enjoy helping others and creating positive experiences - Have an interest in travel, hospitality, or event planning - Are self-motivated and dependable - Want a flexible opportunity that can grow over time Additional Information This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.

• Own and manage a portfolio of mid-market client accounts with full accountability for retention, growth, and satisfaction • Develop, maintain, and actively execute a comprehensive Growth & Retention Plan for each account • Lead clients through a structured success journey using WellRight’s established tools, frameworks, and best practices • Complete monthly client health assessments for every account, leveraging defined success metrics and signals • Ensure all products and services are delivered in alignment with contractual commitments while maintaining high levels of satisfaction • Serve as a product expert, maintaining deep knowledge of all platform functionality and capabilities • Conduct system training and education for all user types (admins, end users, stakeholders) • Identify and execute opportunities for upsell, expansion, and renewal success across assigned accounts

• Serve as a subject‑matter resource for Employee Navigator in client meetings and internal collaboration. • Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues. • Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices. • Support moderate‑complexity (or greater) clients and enhancement projects. • Provide daily direct support to assigned clients and indirect support through teammate development. • Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality. • Support open enrollment preparation, testing, validation, and post‑open enrollment issue resolution. • Promote teamwork, collaboration, knowledge sharing, and a positive, client‑focused approach. • Maintain accuracy, quality, and timeliness while managing multiple client priorities. • Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.