• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. • Serves as a primary support contact for application end‐users. • Initiates the design, development, implementation, and maintenance of the application. • Initiates all phases of testing and the documentation of workflow design. • Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. • Initiates the identification of issues and guides the work to resolve them. • Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. • Collaborates with trainers on application changes and new features to develop documentation and training strategies. • Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. • Participate in on-call rotations and support and attend and participate in, applicable committees. • Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings. • Maintains regular communication with team members, including participating in weekly project team meetings. • Review the status of projects and issues on an ongoing basis with leadership.

Job Description The Internal Audit Associate is responsible for supporting the evaluation and improvement of Stride’s control environment, contributing to the execution of the internal audit plan, and helping to strengthen policies, procedures, and overall business processes. This role assists with operational, financial, compliance, and information systems-related audit activities and helps create value for the business through risk-based reviews and practical recommendations.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. - Support the execution of internal audits as part of the overall Audit Plan - Assist with planning, walkthroughs, testing, and documentation for operational, financial, compliance, and/or information systems audits - Prepare clear and accurate workpapers to document audit procedures performed, results, and conclusions - Track audit status, requests, findings, and remediation activities - Attend meetings with process owners and other stakeholders to support audit activities - Identify control gaps, process improvement opportunities, and operational inefficiencies - Provide recommendations to enhance and improve control procedures, operations, systems, and automation - Assist in follow-up procedures to assess the status of management action plans and remediation efforts - Support special projects, risk assessments, and other assignments as requested by Internal Audit and/or management - Maintain confidentiality and professionalism in handling sensitive information - Supervisory Responsibilities: This position has no current formal supervisory responsibilities. MINIMUM REQUIRED QUALIFICATIONS: - Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, Information Systems, Management Information Systems, Computer Information Systems, or a related field - 0–2 years of relevant experience in internal audit, external audit, risk, compliance, accounting, finance, or a related area - Strong written and verbal communication skills - Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, etc.); web proficiency - Ability to analyze information, organize work, and manage multiple tasks in a professional environment - Ability to clear required background check Certificates and Licenses: None required DESIRED QUALIFICATIONS: - Internship or prior experience in audit, accounting, compliance, risk management, or information systems - Basic understanding of internal controls, auditing concepts, and risk assessment principles - Ability to analyze and solve problems relating to auditing, business processes, systems, and related disciplines - Strong organizational skills, with the ability to appropriately prioritize workload while showing resilience and calmness under pressure - Effective communication skills, both oral and written - Excellent interpersonal skills and high emotional intelligence - Strong ability to take initiative and work both independently and collaboratively - Ability to foster a friendly and inclusive work environment for team members and clients - Demonstrated high level of integrity - Familiarity with data analysis, systems, or technology-enabled processes is a plus COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $48,515 and $77,624. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

The SRE Service Desk Leader is responsible for leading day-to-day IT support operations across corporate users and field technicians in a fast-paced solar operations environment. This is a hands-on leadership role requiring both team management and active technical involvement in escalations, incident response, and process improvement. The SRE Service Desk Leader owns end-to-end service desk performance and applies site reliability engineering (SRE) principles—including structured KPI tracking, toil reduction, and data-driven decision-making—to continuously improve how the team operates. The ideal candidate brings strong operational discipline, technical expertise, and the ability to drive quality service, reduce downtime, and scale support operations aligned with business priorities. Essential Job Functions & Responsibilities Team Leadership & Escalation Management - Supervise, coach, and develop service desk technicians. Conduct performance reviews, foster accountability, and drive measurable reductions in escalation rates over time. - Act as escalation point for complex technical issues beyond Tier 1 and Tier 2, performing root cause analysis and driving permanent fixes to reduce incident recurrence. - Coordinate and lead response to high-priority incidents (P1/P2), ensuring timely communication to stakeholders and documented post-incident review. Service Desk Operations - Lead daily Service Desk operations, managing ticket queues and ensuring SLA compliance. - Prioritize incidents and requests based on business impact, including support for field technicians. - Own overall Service Desk performance, including SLA delivery, user satisfaction (CSAT), and operational efficiency. - Establish and own service desk KPIs—including MTTR, First Contact Resolution Rate, SLA adherence, escalation rate, and SOP coverage—reporting performance to the Manager, SRE on a regular cadence. - Develop and deliver dashboards and reports that provide visibility into service desk performance, ticket trends, and KPI status. Process Improvement & Automation - Optimize ITSM processes, including incident, request, and escalation workflows. - Improve ticketing system configuration, categorization, and routing. - Identify and implement automation opportunities to reduce manual effort, ticket volume, and operational toil. - Develop, maintain, and continuously improve SOP documentation, runbooks, and knowledge base articles, ensuring operational knowledge is scalable and transferable across the team. Technical Support & Administration - Perform advanced troubleshooting across endpoints, identity, network, and cloud environments.Provide and oversee technical support for company devices and systems, ensuring minimal disruption to operations. - Manage and administer ticketing, EDR, IAM, and other applications required for daily operations, ensuring configurations support both service delivery and security posture. - Plan and execute system updates, patches, and upgrades, tracking change failure rate to minimize disruption. - Support onboarding, offboarding, and access management processes. - Maintain and support IT asset inventory and lifecycle management. Collaboration & Communication - Collaborate with SRE, Security, and Infrastructure teams to resolve escalations and improve reliability. - Ensure strong communication with end-users, delivering a high-quality support experience and identifying opportunities to streamline recurring requests. - Provide end-users with training on company hardware, software, and self-service tools to reduce ticket volume and improve first-contact resolution. - Drive regular conversations with business and technical stakeholders to assess risk, communicate service health, and ensure operational insights are acted upon. - Support organizational growth by scaling service desk processes, tooling, and team capabilities to meet expanding business requirements. Knowledge • Knowledge of IT Service Management (ITSM) processes, including incident, request, and problem management. • Proficiency in Microsoft 365, Azure, and Windows environments. • Understanding of Identity and Access Management (IAM) and endpoint management tools. • Familiarity with EDR platforms, RMM tools, and monitoring/observability technologies. • Knowledge of ticketing systems and service desk operations, including configuration and reporting. • Awareness of scripting or automation technologies (e.g., PowerShell) for operational efficiency. Skills • Strong troubleshooting and problem-solving skills with a structured, data-driven approach. • Strong leadership and team development skills with the ability to mentor and elevate technical staff. • Effective communication skills with both technical and non-technical audiences, including the ability to present service performance data to leadership. • Customer-focused mindset with strong service orientation; professionalism, respect, and interpersonal skills are essential. • Practical experience with enterprise-level ticketing analytics and service improvement methodologies. • Mature understanding of ITIL/ITSM frameworks and SRE principles (SLAs, SLOs, toil reduction). Abilities • Ability to lead under pressure and manage high-impact incidents with limited guidance. • Ability to prioritize work based on business impact and operational needs in a dynamic environment. • Strong organizational and time management skills; self-directed with the ability to deliver on a timely schedule. • Ability to work independently and as part of a team. • Comfort with ambiguity and a continuous learning mindset to stay current with evolving ITSM practices, SRE methodologies, and support technologies. • Desire to learn, work hard, and grow with a young entrepreneurial renewable energy company. Preferred Education Bachelor’s degree Required Experience • 5+ years of experience in IT Support or Service Desk environments. • 2+ years of experience in a leadership, supervisory, or escalation role. • Experience managing ticket queues, SLAs, and incident prioritization. • Hands-on exposure to EDR, cloud platforms, IAM, and ITSM tooling. Preferred Experience • Experience supporting field operations or distributed workforce environments. • Experience in energy, utilities, or similar operational industries. • Experience in MSP environments. Preferred Certifications, Licensures, etc. • ITIL Foundation. • Microsoft certifications (AZ-104, MS-102, etc.). • CompTIA certifications (Security+, Network+). QE Solar is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and all applicable federal, state, and local laws. The physical and mental demands described below are representative of those required to successfully perform the essential functions of this position. This is a remote position and may be performed from a home office or other approved workspace within the United States. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. This position requires: - Prolonged periods of sitting and working at a computer, including reviewing reports, safety data, and compliance documentation - Frequent use of hands and fingers to operate a computer, keyboard, and standard office equipment - Ability to communicate effectively across multiple platforms, including phone, video conferencing, and written communication with employees at all levels of the organization - Ability to analyze complex information, interpret safety regulations, and make strategic decisions - Ability to manage multiple priorities, lead initiatives, and respond to time-sensitive matters in a remote environment - Occasional travel to field sites, offices, or project locations, which may involve exposure to outdoor conditions, active job sites, and standard safety requirements - Ability to lift and carry materials up to 15 pounds, if necessary QE Solar offers incredible benefits! We enjoy: - 100% paid employee premium on health benefits; additional dependents at low costs and great plans for Health, Dental, Vision, FSA or HSA - Wellbeing and Employee Assistance - Perks at Work Marketplace for discounts on gym memberships, classes, tech, vacations, tickets, and more - Family Building and Adoption Assistance Programs - Learning & Development Opportunities - Discounted Life & Disability Insurance Statement to all Third-Party Agencies and Similar Organizations: QE Solar accepts resumes only from contracted recruiting agencies with formal service agreements. Please do not send unsolicited resumes or outreach emails to our QE Solar employees, hiring managers, or team members without expressed consent or contract for services. QE Solar is not responsible for any fees or charges associated with unsolicited resumes or services.

• Providing remote customer support for Federal Government systems and applications. • Handling incoming phone requests from customers. • Handling incoming electronic requests (Chat, Email, and Fax) from customers. • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests. • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs). • Researching customer requests to ensure accurate information and resolutions are provided. • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team. • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation. • Creating, updating, and retiring service center knowledge documentation. • Attend and participate in team meetings to surface and discuss process improvements and service offering changes.