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Customer Service Representatives
Location
United States
Posted
100 days ago
Salary
$14 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representatives
Sutherland
Role Description In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends). - Reviewing customer contracts, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. - Advising the customer of their account open and closed accounts. - Providing customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. - Assisting customers with information on all optional products. - Assisting customers with extensions and deferrals in times they may not be able to pay. - Taking payments and reviewing history/notes and clearly communicating account statuses to customers. - Maintaining accurate records of customer interactions, including any issues that arise and their resolution. - Recommending appropriate solutions to customers by analyzing their accounts. - Must be comfortable with manual calculations. - Must be comfortable handling multiple systems at one time. Qualifications - Excellent verbal and written communication skills and are a strong multitasker. - Strong attention to detail. - Drive to solve problems and meet goals. - Familiarity with Microsoft Office tools. - Experience in customer service. - High school diploma or equivalent. Requirements - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems. - Productive, quiet and distraction-free, secure place to work. - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Benefits - Competitive rate of $14/hour. - Medical, dental and vision benefits. - Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!). - Additional pay incentives as well as monthly rewards & recognition programs. - Advancement opportunities – 80% of our frontline leaders have been promoted from within. - Employee Discounts. - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.
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