Title: RCS - Quality Expert CC Location: Indiana United States Work Type: Remote Job Description: This position exists to support Revenue Cycle Services' Total Quality Management team. This position will be responsible for performing various quality reviews, preparing and providing feedback to operational team members as well as other departments, and assisting in the development of Standard Work for team members. This position will help to ensure the accuracy and completeness of clinical medical record documentation and clinical coding as it pertains to assignment of patient status, documentation of care provided, support of billing for services provided and affect that data has on hospital reporting. This position will also be very involved in various quality initiatives across the Indiana University Health system. - Requires RHIA, RHIT, CCS, CCS-P, CPC, CIC, or COC, or an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license., ASN required, BSN preferred (based on position/focus). - Requires High School Diploma. - Associate or Bachelor Degree in Health Information Management, Coding, Nursing or Finance is preferred. - Requires 3 - 5+ years experience in revenue cycle operations in various positions related to utilization management, coding, billing, collections, payment adjustments, auditing, denial management and medical record completion. - Requires ability to read, understand and interpret medical records and other treatment documentation. - Requires a high level of interpersonal, problem solving, and analytic skills. - Requires effective written and verbal communication skills in both individual and group settings to ensure professional correspondence and presentation to all levels of individuals within the organization (operational team members, leadership ? internal and external to Revenue Cycle, clinicians, physicians, auditors and other external individuals/groups). - Requires the ability to establish and maintain collaborative working relationships with others. - Requires ability to set and adjust defined priorities as necessary and to process multiple tasks at once. - Requires strong attention to detail, problem solving and critical thinking skills. - Requires ability to work with and maintain confidential information. - Requires proficiency in the use of Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Visio & Access).

• Own the execution of core SalesOps processes such as lead distribution, account assignment, quota setting, and performance management • Support pipeline hygiene and reporting across Awareness → Commit stages • Build and maintain dashboards for pipeline, conversion, and sales productivity • Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership • Develop, implement, and maintain standard operating procedures for Salesforce for AE/xDR teams • Optimize sales tech stack, including but not limited to Salesforce, Outreach, ChiliPiper & Gong to maximize efficiency • Partner with Sales Ops leadership to execute forecasting cadences and pipeline reviews • Troubleshoot data integrity issues and recommend process improvements • Work cross-functionally with business systems and enablement partners to launch new initiatives for the sales team

• Own the execution of core SalesOps processes such as lead distribution, account assignment, quota setting, and performance management • Support pipeline hygiene and reporting across Awareness → Commit stages • Build and maintain dashboards for pipeline, conversion, and sales productivity • Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership • Develop, implement, and maintain standard operating procedures for Salesforce for AE/xDR teams • Optimize sales tech stack, including but not limited to Salesforce, Outreach, ChiliPiper & Gong to maximize efficiency • Partner with Sales Ops leadership to execute forecasting cadences and pipeline reviews • Troubleshoot data integrity issues and recommend process improvements • Work cross-functionally with business systems and enablement partners to launch new initiatives for the sales team

• Own the execution of core SalesOps processes such as lead distribution, account assignment, quota setting, and performance management • Support pipeline hygiene and reporting across Awareness → Commit stages • Build and maintain dashboards for pipeline, conversion, and sales productivity • Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership • Develop, implement, and maintain standard operating procedures for Salesforce for AE/xDR teams • Optimize sales tech stack, including but not limited to Salesforce, Outreach, ChiliPiper & Gong to maximize efficiency • Partner with Sales Ops leadership to execute forecasting cadences and pipeline reviews • Troubleshoot data integrity issues and recommend process improvements • Work cross-functionally with business systems and enablement partners to launch new initiatives for the sales team