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Last updated: February 10, 2026 You can submit your Resume here by pushing the APPLY TO POSITION button below. If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: General Application .
Learning & Development Coordinator
Location
United States
Posted
115 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Learning & Development Coordinator
ISMIRA RECRUITMENT AGENCY
Role Description As a Viking Shipboard Leader, you represent Viking's values and leadership philosophy. You are a hospitality professional who demonstrates passion for excellence, takes ownership for your areas of responsibility, and believes in empowering your team with the skills, knowledge, and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company's goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member. The Learning & Development Coordinator is responsible for all shipboard training processes, training record keeping, and the crew welfare program. They foster a culture of continuous learning and teamwork, enhancing crew engagement and job satisfaction. Responsibilities - Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration. - Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program, and Viking Leadership Program. - Drive leadership development by providing coaching to the Department Heads, Supervisors, and Crew Members to support their career growth and cultivate talent for succession planning. - Maintain and update training records in MXP, ensuring accurate data entry and reporting. - Support the Crew Purser with the sign-on process during periods of high crew turnover. - Schedule the monthly training calendar, in coordination with other training, HR, and operational needs. - Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement. - Support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; visit departments daily for “The Daily Reunion”. - Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department. - Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department. Qualifications - A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator, or similar position. - Strong presentation, communication, and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel. - Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team. - Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, PowerPoint) is required. - Must be flexible, stress-resistant, and a committed team player. - Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management. - Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills; the ability to speak an additional language is an advantage. - Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies. - Team builder with exceptional work ethic, motivational skills, training, and coaching abilities. Benefits - Paid flights to and from the ship. - Legal employment based on a 10-hour work day. - Fixed return dates at the end of your contract. - Free shipwide Wi-Fi. - Free accommodation. - Opportunities for growth and advancement in your career. Company Description Last updated: February 10, 2026 You can submit your Resume here by pushing the APPLY TO POSITION button below. If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: General Application .
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