Individual Assistance (IA) / Disaster Housing Specialist – Recovery Cadre Position vacancies and opportunities contingent upon contract awards; onsite work location determined by contractual needs. About All Hands Consulting All Hands Consulting (AHC) is a specialized emergency management and resilience consulting firm dedicated to helping organizations strengthen preparedness, response, and recovery capabilities. Our team supports government agencies, utilities, healthcare systems, and private sector organizations through emergency planning, training, exercises, crisis management, and disaster recovery program support. Our consultants assist clients throughout the disaster lifecycle—from preparedness and response operations to long-term recovery—helping communities navigate complex incidents while improving resilience and operational readiness. Position Overview All Hands Consulting is seeking experienced FEMA Individual Assistance (IA) / Disaster Housing Specialists to join our Recovery Cadre. This role provides advisory and operational support to state and local governments implementing Individual Assistance (IA) programs and disaster housing solutions following major disaster events. Specialists will assist clients in developing and managing temporary housing strategies that transition survivors from shelters into safe and sustainable housing solutions. This is a deployment-based consulting role and not an immediate full-time staff position. Qualified candidates will be placed in our Recovery Cadre pipeline and considered for future disaster recovery missions aligned with their expertise and availability. Assignments may include remote support, intermittent travel, or extended disaster recovery deployments. Key Responsibilities Individual Assistance and Housing Specialists support disaster recovery operations through policy expertise, program implementation, and housing coordination. Responsibilities may include: - Provide subject matter expertise on FEMA Individual Assistance (IA) programs and disaster housing policies. - Advise state and local governments on IA policies outlined in the Individual Assistance Program and Policy Guide (IAPPG). - Support implementation of temporary housing strategies for disaster survivors, including: - Transitional sheltering programs - Hotel or motel placements - Group housing sites - Temporary mobile housing units - Other emergency housing solutions - Assist clients in ensuring housing strategies comply with Stafford Act requirements and FEMA regulations. - Provide technical assistance to government stakeholders on IA program policies, procedures, and operational best practices. - Support coordination between government agencies, community organizations, and housing partners to expand available housing resources. - Assist with development and management of housing program operations during disaster recovery missions. - Support documentation and program tracking to ensure program compliance and reporting requirements are met. - Serve as a trusted advisor to clients navigating complex disaster housing challenges and survivor assistance programs. Qualifications Required - 3+ years of professional experience in emergency management, disaster recovery, housing programs, or related fields. - Experience supporting FEMA Individual Assistance (IA) programs or disaster housing operations. - Bachelor’s degree in a relevant field such as: - Emergency Management - Public Administration - Urban Planning - Housing Policy - Public Policy - Social Services - Working knowledge of FEMA IA policies and regulations including: - Stafford Act Sections 403, 408, and 428 - FEMA Individual Assistance Program and Policy Guide (IAPPG) - National Disaster Recovery Framework (NDRF) - Strong communication and coordination skills when working with government stakeholders and community partners. Preferred - Experience supporting disaster housing missions or temporary housing programs. - Experience coordinating shelter transition and survivor housing programs following disasters. - Familiarity with multi-agency housing coordination and disaster recovery program operations. - Experience working with state or local emergency management agencies. Work Environment and Deployment Expectations Assignments may include: - Remote recovery program support - Travel to client locations - Extended deployments supporting federal, state, or local disaster recovery operations Candidates should be comfortable working in fast-paced disaster recovery environments that involve coordination with multiple agencies and community partners. Compensation Compensation varies depending on: - Experience and qualifications - FEMA disaster recovery program expertise - Project scope and responsibilities - Travel or deployment requirements Deployment assignments may include travel reimbursement and per diem depending on the mission. Why Join All Hands Consulting Joining All Hands Consulting’s Recovery Cadre provides the opportunity to help communities recover from disasters by supporting programs that provide housing assistance and critical services to survivors. Our consultants play a key role in helping communities transition from emergency sheltering to stable housing and long-term recovery. Equal Opportunity Employer All Hands Consulting is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic under applicable law.

What we're doing: Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review. We're here to change it. Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation – that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. Who we are: Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers. And, we're not alone. We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures. We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you! Who you are: You’re a support professional who thrives solving complex problems and being a bridge between customers and the business. You enjoy understanding how systems work, digging into edge cases, and methodically troubleshooting issues that don’t have obvious answers. You’re comfortable supporting enterprise customers with high expectations and you take pride in providing clear, thoughtful, and empathetic support even when things are broken or a situation is unclear. You don’t need prior mortgage industry experience to succeed here though it is definitely appreciated. What matters most is strong support fundamentals, curiosity, and the ability to learn complex products and domain knowledge over time. You’re excited to join an early-stage company, but you’re also realistic about what that means: ambiguity, evolving processes, and the opportunity to shape how support is done — not just follow a script. About the role: As a Support Specialist at Vesta, you’ll be an individual contributor on our Support team, providing product and technical support to enterprise customers using Vesta, a highly customizable Loan Origination System that empowers customers to automate and guide staff through complex workflows. This is not a traditional L1 support role. Most issues require investigation, reproduction, and close collaboration with Product and Engineering. You’ll spend much of your time directly in the product, reviewing logs and configurations, and helping customers understand how Vesta behaves in real-world scenarios. In this role, you can expect to: - Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior - Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible - Reproduce reported issues when they can’t be resolved through investigation alone - Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts (e.g., configuration details, data files, XML) - Continuously advocate for improvements to the product, our processes, and our tooling to create a better experience for our customers and our staff - Develop deep product expertise to guide customers through specific workflows, features, and system behavior - Approach every interaction with empathy, attention to detail, and a strong commitment to improving the customer experience - Contribute to scalability by documenting product functionality and common workflows in our Help Center, identifying trends and recurring pain points across tickets, and proactively sharing insights with Product, Design, and Engineering What we’re looking for Required: - Experience providing L2 or L3 technical and product support for a B2B SaaS product OR experience supporting comparable lending systems in roles such as systems analyst, administrator, QA analyst, or similar - Demonstrated ability to learn complex products and adjacent domain knowledge - Comfort working with technical concepts such as system configurations, logs, APIs, or structured data formats (e.g. JSON and XML) - Strong written communication skills and comfort working in a remote-first environment - Ability to work Monday–Friday, 8–5 PM PT or 9–6 PM PT - Willingness to participate in occasional after-hours incident coverage - Ability to travel to company offsites twice per year (continental US) Nice to have: - Experience providing white glove support to enterprise B2B SaaS customers - Familiarity with mortgage or lending systems (LOS experience, MISMO, etc.) - Experience using or supporting AI-powered software products Note: We don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem. Benefits and Perks - Robust medical, vision, & dental coverage (~100% of employee premiums are covered) - 401(K) plan offering - Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!) - Remote-first culture with a hub in San Francisco - Generous Work-From-Anywhere & Wellness Benefits - Monthly Doordash benefits - Open & encouraged flexible time off - Company offsites to get to know the team! Our cash compensation amount for this role is targeted at $80,000 - $120,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.

Position Overview We are currently growing our remote support team and welcoming applications for a Hospitality Services Specialist opportunity. In this role, you'll assist clients as they prepare for upcoming travel experiences by helping coordinate service arrangements, organizing reservation details, and ensuring guests remain informed throughout the planning timeline. This flexible remote role is a great fit for individuals who enjoy helping others, managing important details, and contributing to positive guest experiences while building valuable coordination skills. Guided onboarding and continued support resources are available to help you succeed from the start. Responsibilities - Communicate with guests to understand their preferences, trip priorities, and scheduling needs - Support coordination of accommodations, transportation services, and activity selections - Share confirmation updates and planning progress information with clients - Assist with reviewing available hospitality options through approved partner systems - Respond to guest inquiries using phone, email, and digital messaging platforms - Maintain organized records related to service coordination activity - Participate in onboarding sessions and ongoing learning opportunities What This Opportunity Offers - Fully remote work structure - Flexible scheduling designed for independent workflow - Structured onboarding with access to continued training support - Use of established hospitality coordination platforms and supplier resources - Eligibility for travel-related incentives and recognition programs - Opportunities to expand into advanced coordination or advisory roles Qualifications - Strong interpersonal communication and service-support abilities - Reliable attention to detail and organization skills - Comfortable navigating web-based communication and coordination tools - Ability to manage responsibilities independently in a virtual environment - Experience in hospitality, customer service, scheduling, or administrative roles is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Role Description As a Sr. Default Associate within the broader Default Administration team, you will be responsible for processes and procedures related to claims, invoice management, and corporate advances. We’re looking for a self-starter with strong project management skills to assist with and advise on the implementation of processes for reconciliation and recovery that comply with contractual obligations, Valon policies, and regulatory guidelines. In this highly cross-functional role, you will also work with internal and external stakeholders to ensure reporting requirements and deadlines are met. Responsibilities - Invoice Management - Process and manage all vendor invoices and payments for all areas of delinquency and default while adhering to company policies and procedures. - Verify the accuracy of invoices and confirm that all expenses adhere to Investors, Insurers, and Agency guidelines/allowable expense schedules (Freddie Mac, FNMA, FHA, VA, RHS, etc.), and are mapped and paid to the appropriate expense code and account. - Record all financial transactions, including verifying, classifying, and recording invoice data. - Assist internal departments and 3rd party vendors to resolve outstanding invoices, invoice discrepancies, and payment issues. - Issuing, tracking, and monitoring billbacks to vendors for over allowable expenses. - Corporate Advances - Oversee offshore vendor- monitoring, tracking their work, and ensuring accurate and timely completion, including issuing vendor scorecards. - Review and reconcile prior servicer's corporate advance data files and ensure all transactions are mapped to the correct loans and accounts, and there are invoices/backup to support all prior servicer corporate advances. - Reconcile onboarded corporate advances with data files and work with the onboarding team and system engineers to resolve any discrepancies. - Work with the onboarding team and offshore staff to ensure all invoices and backup documents are received from prior servicers. - Review and reconcile corporate advance data for offboarding loans and provide an accurate list of all corporate advances to the offboarding team. - Work closely with Product and Engineering on system requirements to automate and manage processes related to corporate advance, invoice management. - Work collaboratively to coordinate with internal and external business partners. - Work with prior servicers and internal departments to map corporate advances to the system of record for all acquisitions. - Facilitate and respond to all audit requests/findings and client requests relative to invoices and corporate advances. - Provide monthly MBR report and trending report. - Escalate all problems and compliance issues in a timely manner. Qualifications - 5+ years of experience in Invoice management, Corporate Advance Management, or Default Accounting. - Experience developing and managing complex processes with multiple stakeholders. - Excellent written and verbal communication skills. - Experience working cross-functionally with Product and Engineering teams. - Strong Excel or Google Sheets experience, including V-lookup. - Minimum education requirement: High school diploma or GED equivalent required. Benefits - Compensation: competitive salary and 401 (k) plan. - Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits. - Food & meals: in-office snacks and drinks, and Bagel Fridays. - Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. - Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback. - Generous time off: 17 days paid time off, sick days, and 11 company holidays. - Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition.