Remote Customer Service Representative - Bilingual (Full-Time) Disabled Veteran Solutions (DVS) A Role Where Professionalism Meets Purpose Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment. Start Date: May 18, 2026 Initial training will take place during your first two weeks. What You'll Be Doing In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs. Your day-to-day will include: - Answering inbound calls and delivering a professional, customer-focused experience - Assisting with basic technical troubleshooting and submitting support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all interactions, including questions, concerns, and outcomes - Following up with customers to ensure issues are resolved - Managing multiple tasks while maintaining attention to detail and consistency This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart. What We're Looking For We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment. - High school diploma or GED required; additional education is a plus - Customer service experience, especially in call-driven or high-volume environments - Strong communication skills with the ability to build rapport quickly - Comfort with basic technical troubleshooting and system navigation - Ability to work independently while staying aligned with team expectations - Willingness to complete an extensive credentialing and background check process Nice to Have: - Bilingual (English/Spanish) skills What You'll Need to Work From Home - Reliable high-speed internet - A quiet, distraction-free workspace - Confidence navigating computer systems and multitasking - DVS will provide your computer and monitor; you'll provide a USB-wired headset Schedule & Training - Training: 9:00 AM - 4:30 PM EST (first two weeks) - Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST - Saturday: 8:00 AM - 12:00 PM EST This is a full-time position that requires consistent attendance and reliability. Why DVS Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services. We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported. If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.

Representante de Servicio al Cliente Remoto (Tiempo Completo) Disabled Veteran Solutions (DVS) Un Rol Donde el Profesionalismo se Encuentra con el Propósito Disabled Veteran Solutions (DVS) está contratando Representantes de Servicio al Cliente de llamadas entrantes para apoyar programas gubernamentales en áreas como seguridad, salud y servicios humanos, y beneficios estatales. Si eres una persona que disfruta ayudar a los demás, se comunica con claridad y se enorgullece de hacer las cosas correctamente, esta es una oportunidad para construir una carrera estable y a largo plazo en un entorno estructurado y orientado a una misión. Fecha de inicio: 18 de mayo de 2026 La capacitación inicial se llevará a cabo durante tus primeras dos semanas. Qué Harás En este rol, serás el primer punto de contacto para los clientes, brindando apoyo, respondiendo preguntas y ayudando a resolver una variedad de necesidades relacionadas con el servicio. Tus actividades diarias incluirán: Responder llamadas entrantes y ofrecer una experiencia profesional centrada en el cliente Ayudar con la resolución básica de problemas técnicos y enviar tickets de soporte cuando sea necesario Programar citas en ubicaciones de servicio designadas Documentar con precisión todas las interacciones, incluidas preguntas, inquietudes y resultados Dar seguimiento a los clientes para asegurar que los problemas se resuelvan Gestionar múltiples tareas mientras mantienes la atención al detalle y la consistencia Este es un rol estructurado y de ritmo acelerado donde tu capacidad para mantenerte organizado y comunicarte eficazmente te destacará. Lo Que Buscamos Buscamos personas confiables, orientadas a los detalles y cómodas trabajando en un entorno remoto. Diploma de escuela secundaria o GED requerido; educación adicional es una ventaja Experiencia en servicio al cliente, especialmente en entornos de alto volumen o centrados en llamadas Sólidas habilidades de comunicación con capacidad para generar confianza rápidamente Comodidad con la resolución básica de problemas técnicos y la navegación de sistemas Capacidad para trabajar de forma independiente manteniéndose alineado con las expectativas del equipo Disposición para completar un extenso proceso de verificación de credenciales y antecedentes Deseable: Habilidades bilingües (inglés/español) Lo Que Necesitarás para Trabajar Desde Casa Internet confiable de alta velocidad Un espacio de trabajo tranquilo y libre de distracciones Confianza al navegar sistemas informáticos y realizar múltiples tareas DVS proporcionará tu computadora y monitor; tú proporcionarás un auricular con cable USB Horario y Capacitación Capacitación: 9:00 AM - 4:30 PM EST (primeras dos semanas) Horario regular: lunes a viernes, 9:30 AM - 6:00 PM EST Sábado: 8:00 AM - 12:00 PM EST Este es un puesto de tiempo completo que requiere asistencia constante y confiabilidad. Por Qué DVS Disabled Veteran Solutions es una pequeña empresa propiedad de veteranos discapacitados reconocida a nivel nacional (SDVOSB), conocida por ofrecer servicios de apoyo de alta calidad. Estamos orgullosos de crear oportunidades de empleo significativas mientras mantenemos una cultura sólida orientada al rendimiento. Aquí, tu trabajo importa, y tu crecimiento es respaldado. Si estás buscando un rol donde puedas contribuir, crecer y ser parte de un equipo que valora hacer las cosas correctamente, te animamos a postularte. A pre-employment drug screening and criminal background check are required prior to employment.

Remote Customer Service Representative - Bilingual (Full-Time) Disabled Veteran Solutions (DVS) A Role Where Professionalism Meets Purpose Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment. Start Date: May 18, 2026 Initial training will take place during your first two weeks. What You'll Be Doing In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs. Your day-to-day will include: - Answering inbound calls and delivering a professional, customer-focused experience - Assisting with basic technical troubleshooting and submitting support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all interactions, including questions, concerns, and outcomes - Following up with customers to ensure issues are resolved - Managing multiple tasks while maintaining attention to detail and consistency This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart. What We're Looking For We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment. - High school diploma or GED required; additional education is a plus - Customer service experience, especially in call-driven or high-volume environments - Strong communication skills with the ability to build rapport quickly - Comfort with basic technical troubleshooting and system navigation - Ability to work independently while staying aligned with team expectations - Willingness to complete an extensive credentialing and background check process Nice to Have: - Bilingual (English/Spanish) skills What You'll Need to Work From Home - Reliable high-speed internet - A quiet, distraction-free workspace - Confidence navigating computer systems and multitasking - DVS will provide your computer and monitor; you'll provide a USB-wired headset Schedule & Training - Training: 9:00 AM - 4:30 PM EST (first two weeks) - Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST - Saturday: 8:00 AM - 12:00 PM EST This is a full-time position that requires consistent attendance and reliability. Why DVS Disabled Veteran Solutions is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) known for delivering high-quality support services. We're proud to create meaningful employment opportunities while maintaining a strong, performance-driven culture. Here, your work matters-and your growth is supported. If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician Lead to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0–2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. Responsibilities include, but are not limited to: - Manage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while leading, mentoring, and training staff to ensure continuous service and a high-performing team. - Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking. - Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. - Provide user support and basic training for common applications, system procedures, and office productivity tools. - Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems. - Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols. - Travel locally between customer buildings, as required. - Will have supervisory responsibilities, to include but not limited to: interviewing, hiring, career enablement, timecards, performance counseling, compensation planning, and requisition creation. - Work collaboratively as part of a team during 8-hour shifts scheduled between 6:00 AM and 6:00 PM. This office support 24x7 operations, including weekends and holidays. Minimum Qualifications:  - High School Diploma with 8+ years of experience, an Associate’s Degree with 6+ years of experience, or a Bachelor’s Degree with 4+ years of experience. - Experience managing or leading a 24x7 IT service desk or technical support team in an enterprise environment. - Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications. - Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques. - Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications. - Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support. Preferred Qualifications:  - Related work experience in a technical help desk position. - Special non-commercial systems administrator experience (access management/file transfer). - Experience with ServiceNow ITSM & ITBM. - Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers. - Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job. Clearance Requirements: - Must have a current/active TS/SCI with Polygraph. Physical Requirements: - Must be able to remain in a stationary position at least 50% of the time. - Constantly operate a computer, phone, and other office equipment for extended periods of time. - Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.