• Answer incoming calls professionally and direct them to the appropriate team members • Communicate clearly and effectively with clients in both English and Spanish • Schedule consultations and manage the firm's calendar efficiently • Conduct new client intake calls and gather essential information • Respond promptly to emails and client inquiries • Send intake forms and follow up with prospective clients • Maintain accurate and organized digital client records • Provide administrative support to attorneys and staff as needed • Deliver exceptional customer service at all times

PURPOSE AND SCOPE: The Patient Intake Coordinator requires excellent sales and customer service skills. This position is responsible for placing new and existing patients with Fresenius Kidney Care (FKC). Work in a fast-paced environment managing an average case load of 75 – 100 patients. Coordinating with a variety of referral sources (hospital discharge planners, FKC clinics, non-Fresenius clinics), the Patient Intake Coordinator is responsible for securing a schedule and ensuring that all patients receive financial and medical clearances in order to receive lifesaving dialysis from FKC. Must be able to multi-task and manage cases in Salesforce CRM while receiving and making multiple phone calls to place patients. This is a “customer facing” role that is detail oriented. All patient referrals must be done timely and in compliance with company standard operating procedures along with all local, state and federal regulatory requirements. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Responsible for placing patients through excellent sales and customer service skills. Perform case management while serving as the primary liaison with referral sources, clinics and discharge planners. Obtains chair times, financial clearance and medical clearance in a timely manner to ensure an expedited admissions process. - Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs. Must have excellent phone skills and be able to multi-task. - Coordinates the admissions process from the initial request for admission to patient placement in preferred clinic. - Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements. May require navigation with various levels of clinic and management staff. - Must be resilient and able to overcome objections and pushback. - Obtains the necessary information to place a patient. This includes demographic, financial and clinical information through contact and/or interview with the referral provider, patient or patient representative to complete the admissions process. - During transient or busy periods will assist other teams in the processing of referrals/calls. Must be able to work overtime when required. - Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission. - Utilizes appropriate call tracking and admissions program systems applications to ensure accurate documentation of calls. Familiarity with Salesforce, EMR systems a plus. - Maintains and updates Salesforce with current data, pertinent information, and status of the admissions referral as appropriate, recording details of the inquiry/referral, complaints and issues. Must have good communication and documentation skills. - Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions. - Coordinates cross functionally with multiple departments and resources within FKC to successfully place patients across FKC’s operational footprint. - Promotes the efficiency of admissions process by answering phones and assisting callers in a professional and timely manner. Must be able to handle escalations and collaborate with supervisor/manager as necessary. - Works closely with applicable insurance verification teams to ensure patient is financially cleared to be placed in an FKC facility. - Communicates with individual clinics as needed based on current admissions process and provides prompt scheduling of patients and forwards necessary documents and records to the appropriate receiving facilities in a timely manner. - Collaborates with facility staff and various levels of management to effectively resolve issues impacting a patient’s admissions process. - Immediately communicates to supervisor/manager any admissions denials from clinics or billing groups for further action and communication with management team. - Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISION: None EDUCATION: High School Diploma required; Associate’s Degree desirable; and Bachelor’s Degree strongly preferred EXPERIENCE AND REQUIRED SKILLS: - 2 – 4 years’ related experience. - Excellent Sales & Customer Service, Communication, Organizational and Interpersonal skills required. - Detail oriented with the ability to enter information accurately into a database system. - Working knowledge of standard office applications – email, word processing, spreadsheets, and presentations. - Completion of and compliance with the Marketing and Business Development Functional Compliance Program. - Ability to adapt to change and support new policies and procedures in a positive manner. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Why Workit: Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives. We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible. We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America. Schedule: 4x10 8:00am-6:30pm EST (Thursday off) 7:30am-6:00pm PST (Tuesday off) Job Summary: At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support. Core Responsibilities: - Communicating and providing support to members over chat, email, and phone using exceptional customer service. - Relaying member needs to providers. - Corresponding with pharmacies and completing prior authorizations to resolve prescription issues. - Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines. - Learning and maintaining knowledge of our EHR, product, and communication platforms. - Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment. - Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments. - Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation. - Adhering to schedule start and end times Qualifications: - Active National Medical Assistant Certification required - Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors. - Strong analytical ability. - One or more years of healthcare experience and knowledge of medical terminology is preferred. - Comfortable asking for support, help, and guidance as needed. - Experience in substance use disorder treatment and/or behavioral health care is a plus. Pay range $25—$25 USD Benefits & Rewards: - Fully remote work - 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!) - 11 paid holidays - Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs - 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families) - 401k + 4% matching - Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA) - Health Savings Accounts (HSA) - Employee assistance program, complete with financial coaching and counseling sessions - Professional development allowance for Providers and Behavioral Health team - Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally - Vibrant, democratized culture with clubs and multiple ERG groups - Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations Equal Opportunities for Everyone, including Folks in Recovery: As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. AI Interview Policy: At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential. Privacy Policy: Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy, which includes disclosures and rights under applicable U.S. privacy laws.

Join our team as a Contact Center Agent to provide customer service-oriented support to inquiries regarding the Government Contracting and Business Development (GCBD) Certification Program for the U.S. Small Business Administration (SBA). Compensation & Benefits: Estimated Starting Salary Range for: $18-$20/Hr. Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Beneficiary CSR II Responsibilities Include: - Provide support of the GCBD certification programs using SBA provided programs: - Amazon Connect - Microsoft Outlook, - Internal CRM to Document contacts - Maintain professional communication with all inbound calls and emails. - Take professional system notes for all inbound calls and emails in the GCBD call center system of record. - Escalate to contact center supervisors any difficult customer issues that cannot be resolved at the CSR level. - Have a thorough knowledge of all GCBD Certification Instructions, Guides & Process Materials (IGPM’s), pertinent regulations and statutes, certification processes and requirements necessary to answer incoming contact inquiries as identified (training provided). - Performs other job related duties as assigned. CSR II Experience, Education, Skills, Abilities requested: - High School diploma/GED and a minimum of 6 months relevant experience in customer service - Proficiency with phone systems, computers, MS Windows, MS Office, tracking system - Must pass pre-employment qualifications of Cherokee Federal Company Information: Cherokee United Services (CUS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CUS is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com. #CherokeeFederal #LI #LI-REMOTE Senior Customer Service Representative - Health Benefits Member Services Specialist Healthcare Enrollment Supervisor Healthcare Claims Specialist Health Plan Service Coordinator - Customer service - Beneficiary support - Health insurance - Medicare - Claims processing Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.