We are supporting a leading financial services organization on a large-scale Contact Centre transformation initiative, with a focus on Amazon Connect and IVR modernization. Reporting to the QA Manager, this role is responsible for ensuring the reliability, performance, and accuracy of IVR workflows, call routing logic, and contact centre applications through a mix of manual and automated testing. Employment Type: 6-month contract (extension possible) Location: Toronto, ON - Remote What You'll Do: - Design, develop, and execute test strategies and test cases for IVR and contact centre applications. - Perform end-to-end testing of call flows, routing logic, and customer journeys within Amazon Connect. - Build and maintain automation frameworks for API, backend, and IVR testing. - Validate integrations between Amazon Connect and downstream systems (CRM, APIs, databases). - Conduct functional, regression, and integration testing across contact centre platforms. - Analyze call logs, system behavior, and test results to identify defects and root causes. - Collaborate with developers, product owners, and business stakeholders to ensure quality delivery. - Support release cycles, including test planning, execution, and defect tracking. Requirements - 5+ years of experience in QA / Quality Engineering, with a focus on test automation. - Hands-on experience in IVR / Contact Centre testing for Amazon Connect. - Experience with test automation tools (e.g., Selenium, API testing tools). - Solid understanding of call flows, routing logic, and IVR systems. - Experience with performance or load testing for contact centre systems. - Knowledge of CI/CD pipelines and test automation integration. - Experience working in Agile / Scrum environments. - Financial Services or regulated industry experience. ------------------------ At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

General Activities Major activities involve: - Ongoing communication with developers to clarify feature requirement and make sure all test scope is addressed in test plan and working on test execution - Developing automation testing based on In-Sprint testing and E2E use cases - Deep knowledge of containerization/virtualization and Kubernetes - Good knowledge of popular CI/CD frameworks (preferably Jenkins, TeamCity) - Having extensive experience in types of testing –Static, System, Functional, Regression, Smoke, Integration testing, Load testing through SDLC - Coding E2E Automated tests for the Angular UI frontend with Webdriver.io + Cucumber.js and TypeScript - Coding Rest API testing automation Cucumber.js, Node.js and TypeScript - Coding of System testing with ansible, bash scripting, Kubectl and Helm - Full regression execution and reporting - Ability to do research and find the best and effective way of test automation implementation for required functionality - Collaboration with stakeholders - Work in a global team environment - Attend status calls with stakeholders as needed - Work closely with the product team

ABOUT THIS POSITION This position offers a fantastic opportunity for a proactive and detail-oriented QA Working Student to support the quality assurance of our robotic systems throughout development and deployment. You will be involved in testing robot functionalities, identifying and documenting issues, validating fixes, and collaborating with cross-functional teams to help ensure reliable system performance and outstanding customer experiences. If you're interested in joining us, please send your CV along with a brief cover letter. We’d love to hear about your analytical thinking, attention to detail, relevant experience, and enthusiasm for contributing to our innovative team. YOUR TASKS - Support QA in drone agile sprints. - Prepare test cases for the sprint tickets. - Execute test cases and document results. - Support the creation and maintenance of test documentation. - Write and verify bug tickets. - Actively participate in building test cases in the automation framework. YOUR PROFILE - Currently enrolled in a BS/MS degree program in Computer Science, Engineering, or a related field. - Good understanding of Quality Assurance principles and software testing methodologies. - Structured, detail-oriented working style with strong problem-solving skills. - Fluent in English, both written and spoken. HELPFUL ADDITIONAL QUALIFICATIONS - Hands-on experience with Python. - Experience in ROS & Gazebo. - Relevant experience with Jira Xray and Confluence. About us We believe robots should do the work humans should not—dull, dirty, and dangerous tasks. The robot industry is experiencing rapid growth, powered by AI, cloud computing, 5G networks and falling cost of robot hardware. We envision a transformative decade ahead similar to the arrival of smartphones. With hundreds of thousands and very soon millions of inspections performed across five continents and software trusted by the world's top energy leaders, we’re not just imagining impact—we're delivering it. We are a team of roboticists, AI experts, and world champions who grew up programming robots and never stopped developing intelligent autonomy software for collaborative mobile robots. With our diverse team of 70+ people from 25+ different countries, our team is uniquely qualified to revolutionize the industry. Our foundation is strengthened by visionary entrepreneurs and committed investors. Additionally, we work closely with notable partners and collaborators such as AWS, Boston Dynamics, DJI, Ericsson, Google, Intel, Microsoft, Mitsubishi, Nokia, Nvidia, SAP and many more. Together, we are committed to shaping the future of robotics. Are you passionate about robotics and eager to make a difference? Join us and be part of a team that is not just witnessing but actively shaping the future of robotics. Energy Robotics is the place for you. Be at the forefront of this groundbreaking journey!

• End-to-End Build: Configure intake forms, complex approval routing, conditional logic, and role-based permissions within Kissflow. • Data Architecture: Design data structures and field mapping to ensure clean, reliable reporting across all workflow steps. • Rapid Iteration: Implement changes quickly based on BA specs and stakeholder feedback. We value the ability to ship iterations fast. • Technical Troubleshooting: Identify and resolve issues involving routing logic, permissions, and edge cases. • Documentation: Create clear configuration notes and maintenance guidance for every workflow delivered.