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Implementation Specialist, AI-driven B2B SaaS
Location
Europe
Posted
54 days ago
Salary
$33K - $37K / year
Seniority
Senior
Job Description
Implementation Specialist, AI-driven B2B SaaS
Tidio
• Set up and configure client accounts, ensuring a smooth start to their Tidio experience. • Implement and customize solutions based on each client’s specific business needs. • Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights. • Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve. • Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures. • Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed. • Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery. • Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals. • Identify and drive process improvements, helping to streamline and scale the implementation workflow.
Job Requirements
- Have a background in Implementation, Technical Onboarding, or Services, ideally in a SaaS environment.
- Are fluent in English (C1 level) and can clearly explain technical details to non-technical users.
- Have experience working directly with clients via written communication and video calls.
- Understand APIs and JSON structures and can analyze or test requests.
- Have solid knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.
- Can evaluate technical requirements and design solutions that meet real client needs.
- Have experience working closely with Product and Engineering teams to resolve integration or feature gaps.
- Proactively solve problems, bring creative ideas, and consistently deliver results.
- Have basic coding experience, e.g., JavaScript or Python (nice to have).
Benefits
- 26 days off guaranteed in a year.
- Great development opportunities – company-supported courses and conferences.
- Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
- Sport & wellness benefit (or its equivalent).
- Private medical care.
- Mental well-being program – individual therapy sessions and resources for employees.
- Free access to one of the most popular e-book/audiobook services.
- Regular social events.
- Budget for 1:1 English language classes.
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