Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. By bringing together community, courses, and content with commerce, we power transformative learning experiences that help businesses grow their revenue—and reach millions of learners around the world. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting learning businesses, and creating real-world impact. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! Are you excited by the opportunity to shape how customers experience Thinkific from pre-sale to launch and beyond? We’re looking for a Director, Technical Services to join us at Thinkific. As the Director, Technical Services, you will own the strategy and execution for leading three critical functions: Sales Engineering, Professional Services, and Launch, to ensure our customers' technical success and realization of the full power of the Thinkific platform. You will design and operationalize a world-class technical journey that combines pre-sales excellence, optimized launch journeys, and high-value technical service offerings. Your work will directly impact driving revenue, accelerating time-to-value, and maximizing Net Revenue Retention (NRR). This is both a strategic and highly operational role. In its current phase, approximately 70% of your time will be spent directly leading and scaling three critical functions: Sales Engineering, Professional Services, and Launch, while roughly 30% will focus on designing, building, and documenting the systems that power the program. Your goal will be to drive retention and adoption while leading a high-performing technical services organization. Here’s how you’ll accomplish this: Pre-Sales, Launch, and Professional Services Excellence You will directly own ensuring technical success from the first demo to a successful launch and beyond for high-value prospects and most complex customers. This includes: - Lead and scale a high-performing organization encompassing Sales Engineering, Implementation Specialists (Launch), Professional Services, and Consulting. This includes responsibility for the mentorship, performance, and professional development of the team leaders. - Build the Professional Services Practice: Define and iterate on our Professional Services offerings and collaborate with RevOps on pricing and packaging new services, ensuring we provide high-value consulting, custom migrations, and technical integrations that help our most complex customers succeed. - Collaborate Cross-Functionally: Act as the voice of technical services within the organization. Work with Product and Engineering to provide feedback on customer needs, and with Sales to ensure our technical capabilities align with our go-to-market strategy. Operationalize for Scale In addition to managing and growing a high-performing technical services team, you will design and operate a high-leverage, scaled operational framework to ensure the department is operating effectively and driving feature adoption across the broader technical services department. Specifically, you will: - Establish a data-driven framework in partnership with Customer Success and Sales leadership for identifying time-to-value challenges and poor feature adoption, growth opportunities, and segment-specific intervention triggers across the customer base/Thinkific platform adoption. - Define and operationalize clear signal thresholds in partnership with Product and Engineering to address new feature adoption rates, technical roadblocks or integration challenges, and post-launch customer engagement that determine engagement pathways. - Lead high-profile projects and drive key feature adoption initiatives, including hiring, complementing your primary program development responsibilities for the technical services team. The person we have in mind likely: - Has 10+ years of experience in technical customer-facing roles (Consulting, Professional Services, or Technical Account Management), with at least 5 years in a leadership position at a SaaS company. - Is a proven leader, you have experience managing multi-disciplinary teams and have a track record of hiring, coaching, and retaining top technical talent. - Has technical depth, you understand the SaaS model inside and out. You are comfortable discussing APIs, SSO, webhooks, and complex integrations, and you can translate this tech-speak into plain language for any audience. - Is a strategic thinker who looks beyond day-to-day execution and designs scalable processes that work just as effectively for 1,000 customers as they do for 10. - Is a strong communicator: You are a compelling storyteller who can speak to executive stakeholders and technical individual contributors with equal confidence. - Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business. These things would also be nice, but we think you could learn them on the job: - Has experience in the E-learning or Learning Management System (LMS) space. - Has previously built a Professional Services organization from the ground up. - Has built and managed teams that include employees and contractors - Are familiar with tools like Salesforce, Zendesk, and Jira. We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range of $150,000 - $180,000 CAD in Canada plus variable compensation aligned to individual and company performance, designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. For high-demand or hard-to-fill positions like this one, we may hire above the midpoint for candidates who bring exceptional experience, skills, or impact potential. Diversity, Equity, Inclusion and Belonging & Accessibility This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business. We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. What you can expect if you join Thinkific: 👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada’s Most Admired Corporate Cultures by Waterstone! 🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world. 💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan. 🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season. 🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. 🤝 3 Paid Volunteer Days each year to give back to your community and support the causes you care about. 💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery. ⬆️ Learning & Growth. An annual $2,000 CAD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities. 🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively. 💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can’t wait to meet you! The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.

We’re looking for an ambitious and results-driven Regional Director, Engagement & Scientific Architecture to join our growing team. This is a player-coach role: you will lead and develop a team of Engagement Managers and Scientific Architects across North America while maintaining a direct individual contributor workload across strategic accounts. You will be expected to model the work — owning customer outcomes, driving deployments, and staying close to the science — while building the team’s capability and delivery quality around you. If you’re passionate about cutting-edge technology and thrive in a fast-paced, mission-driven environment, we want to hear from you. What you’ll do: Strategy & Delivery - Own and execute the North America post-sale delivery strategy across Engagement Managers and Scientific Architects, ensuring alignment with Albert’s Transform 2.0 outcome-based model and regional customer health objectives. - Hold regional accountability for customer health metrics, platform adoption, time-to-value, and NPS across the North America portfolio, translating data into actionable plans for the team. - Partner with Pre-Sales, Commercial Operations, and Product to ensure seamless pre-to-post-sale handoffs and that regional insights inform GTM strategy and product direction. - Define team-level delivery standards, playbooks, and quality controls that enable consistent, repeatable execution of Albert’s Wave deployment model across the region. Execution & Collaboration - Lead and develop a blended team of Engagement Managers and Scientific Architects; manage resourcing, workload allocation, and delivery quality across North America accounts. - Maintain a direct individual contributor workload across a defined set of strategic North America accounts — personally owning engagement delivery, executive relationships, and value outcomes alongside your management responsibilities. - Drive consistent execution of Albert’s Wave deployment model, ensuring well-scoped, time-bound delivery cycles across the team and establishing clear performance standards. - Collaborate with Customer Engineering, Product, and Commercial Operations to resolve escalations, improve delivery tooling, and standardize workflows in Vitally. - Act as a cross-functional connector between the North America delivery team and global functions, ensuring regional priorities are represented and resourced. Leadership & Impact - Build a high-performing regional team through deliberate hiring, onboarding, coaching, and career development; create clear growth paths for Engagement Managers and Scientific Architects. - Develop direct reports’ skills and delivery capabilities deliberately; address talent gaps before they affect customer outcomes and create a performance-oriented team culture. - Surface regional delivery insights, risks, and customer patterns to internal leadership to influence services packaging, product roadmap, and GTM strategy. - Establish performance controls and quality standards across the North America team; recognized as the functional authority for post-sale delivery in the region. You will have: - Background in chemistry, materials science, or a related R&D discipline; direct bench or applied research experience is strongly preferred. - 5+ years of hands-on experience in post-sale, professional services, or scientific delivery roles; comfort operating as both a practitioner and a people leader is essential, and prior formal management experience is preferred but not required. - Demonstrated track record of developing and managing small, high-performing teams in a SaaS or deep-tech environment. - Proven ability to own customer outcomes across a regional portfolio, including retention, platform adoption, and expansion metrics. - Experience working within outcome-based or transformation-oriented delivery models, with a track record of managing complex, cross-functional projects to successful completion; PMP certification or equivalent project management qualification is preferred but not required. - Experience leading or supporting organizational change management efforts, including stakeholder engagement, adoption planning, and resistance management; Prosci, CCMP, or equivalent change management certification is preferred but not required. - Excellent written and verbal communication skills; able to engage credibly with both scientific and executive stakeholders. - Collaborative mindset with the ability to work effectively across teams and time zones. - Experience with AI-native platforms, AI-assisted workflows, or deploying AI-related solutions in a scientific or enterprise R&D context is a plus. Key competencies: - Leadership: Builds high-performing teams through deliberate coaching, development, and accountability; drives cross-functional initiatives to completion with clear ownership at every level. - Systems Thinking: Visualizes and designs how delivery processes, customer journeys, and scientific workflows connect to drive measurable business outcomes. - Empathy: Strong active listening across multiple personas and cultures; translates customer and team needs into actionable priorities. - Collaboration: Strong interpersonal skills with the ability to work effectively across functions and time zones; builds coordination mechanisms that reduce friction as the organization scales. - Grit: Self-starter and persistent problem solver; relentless in pursuit of progress even in ambiguous or fast-changing environments. - Adaptability: Comfortable in dynamic, evolving customer and company environments; adjusts approach without losing focus on outcomes. Why Albert? We have a huge impact. Albert is a growing team with a global reach. We’re building toward a future where discovery feels like exploration, not administration. Where chemists can pursue their most ambitious ideas without friction. We love our global team. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe: India, Germany and Japan. In fact, over 50% of our employees work outside of California! An international remote culture is in our DNA. We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. We work hard and we play hard. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day. We’re always looking for humble, sharp, and creative folks to join the Albert team. If you think you might be a fit, please apply.

About the role We’re looking for an ambitious and results-driven Regional Director, Engagement & Scientific Architecture to join our growing team. This is a player-coach role: you will lead and develop a team of Engagement Managers and Scientific Architects across EMEA while maintaining a direct individual contributor workload across strategic accounts. You will be expected to model the work — owning customer outcomes, driving deployments, and staying close to the science — while building the team’s capability and delivery quality around you. What you'll do Strategy & Delivery - Own and execute the EMEA post-sale delivery strategy across Engagement Managers and Scientific Architects, ensuring alignment with Albert’s Transform 2.0 outcome-based model and regional customer health objectives. - Hold regional accountability for customer health metrics, platform adoption, time-to-value, and NPS across the EMEA portfolio, translating data into actionable plans for the team. - Partner with Pre-Sales, Commercial Operations, and Product to ensure seamless pre-to-post-sale handoffs and that regional insights inform GTM strategy and product direction. - Define team-level delivery standards, playbooks, and quality controls that enable consistent, repeatable execution of Albert’s Wave deployment model across the region. Execution & Collaboration - Lead and develop a blended team of Engagement Managers and Scientific Architects; manage resourcing, workload allocation, and delivery quality across EMEA accounts. - Maintain a direct individual contributor workload across a defined set of strategic EMEA accounts — personally owning engagement delivery, executive relationships, and value outcomes alongside your management responsibilities. - Drive consistent execution of Albert’s Wave deployment model, ensuring well-scoped, time-bound delivery cycles across the team and establishing clear performance standards. - Navigate the cultural and operational diversity of the EMEA region, adapting delivery approaches to meet the expectations of customers across multiple countries and regulatory environments. - Collaborate with Customer Engineering, Product, and Commercial Operations to resolve escalations, improve delivery tooling, and standardize workflows in Vitally. - Act as a cross-functional connector between the EMEA delivery team and global functions, ensuring regional priorities are represented and resourced. Leadership & Impact - Build a high-performing regional team through deliberate hiring, onboarding, coaching, and career development; create clear growth paths for Engagement Managers and Scientific Architects. - Develop direct reports’ skills and delivery capabilities deliberately; address talent gaps before they affect customer outcomes and create a performance-oriented team culture. - Surface regional delivery insights, risks, and customer patterns to internal leadership to influence services packaging, product roadmap, and GTM strategy. - Establish performance controls and quality standards across the EMEA team; recognized as the functional authority for post-sale delivery in the region. Qualifications - Background in chemistry, materials science, or a related R&D discipline; direct bench or applied research experience is strongly preferred. - 5+ years of hands-on experience in post-sale, professional services, or scientific delivery roles; comfort operating as both a practitioner and a people leader is essential, and prior formal management experience is preferred but not required. - Proven ability to own customer outcomes across a regional portfolio, including retention, platform adoption, and expansion metrics. - Experience working within outcome-based or transformation-oriented delivery models, with a track record of managing complex, cross-functional projects to successful completion; PMP certification or equivalent project management qualification is preferred but not required. - Experience leading or supporting organizational change management efforts, including stakeholder engagement, adoption planning, and resistance management; Prosci, CCMP, or equivalent change management certification is preferred but not required. - Fluency in both German and English is required; additional European languages are an advantage. - Demonstrated ability to operate effectively across the cultural and business landscape of the EMEA region. - Excellent written and verbal communication skills; able to engage credibly with both scientific and executive stakeholders. - Collaborative mindset with the ability to work effectively across teams and time zones. - Experience with AI-native platforms, AI-assisted workflows, or deploying AI-related solutions in a scientific or enterprise R&D context is a plus. Key competencies: - Leadership: Builds high-performing teams through deliberate coaching, development, and accountability; drives cross-functional initiatives to completion with clear ownership at every level. - Systems Thinking: Visualizes and designs how delivery processes, customer journeys, and scientific workflows connect to drive measurable business outcomes. - Empathy: Strong active listening across multiple personas and cultures; translates customer and team needs into actionable priorities, with particular sensitivity to the cultural diversity of the EMEA region. - Collaboration: Strong interpersonal skills with the ability to work effectively across functions and time zones; builds coordination mechanisms that reduce friction as the organization scales. - Grit: Self-starter and persistent problem solver; relentless in pursuit of progress even in ambiguous or fast-changing environments. - Adaptability: Comfortable in dynamic, evolving customer and company environments; adjusts approach without losing focus on outcomes. Why Albert? We have a huge impact. Albert is a growing team with a global reach. We’re building toward a future where discovery feels like exploration, not administration. Where chemists can pursue their most ambitious ideas without friction. We love our global team. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe: India, Germany and Japan. In fact, over 50% of our employees work outside of California! An international remote culture is in our DNA. We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. We work hard and we play hard. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day. We’re always looking for humble, sharp, and creative folks to join the Albert team. If you think you might be a fit, please apply.

About Katch Katch is a leading healthcare technology company specializing in payment integrity and subrogation solutions. We partner with health plans, providers, and other stakeholders to identify, recover, and prevent payment errors—helping our clients reduce costs and improve operational efficiency. Our innovative platform combines advanced analytics, deep industry expertise, and a collaborative approach to deliver faster, more accurate recoveries and better outcomes across the healthcare ecosystem. At Katch, we’re building a fast-growing team that thrives in a startup environment. We look for curious, resourceful problem-solvers who are comfortable wearing multiple hats, working with ambiguity, and moving quickly to deliver results. Ideal candidates are collaborative by nature, eager to learn, and passionate about driving innovation in healthcare. If you’re energized by solving complex challenges and want to make a measurable impact, you’ll feel right at home here. We are seeking a strategic and results-driven Associate Director of Implementations to lead our implementations. This role is responsible for overseeing the successful delivery of complex client implementations, ensuring operational excellence, and driving continuous improvement across processes and teams. The ideal candidate will bring strong leadership, cross-functional collaboration, and a deep understanding of subrogation service delivery. LOCATION: This remote position requires that candidates reside in the following eligible states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, Michigan. Key Responsibilities: - Leadership & Team Management: - Provide leadership and direction to managers and senior-level professional staff. - Foster a high-performance culture focused on accountability, collaboration, and innovation. - Mentor and develop team members to support career growth and organizational success. - Strategic Ownership: - Own and optimize the end-to-end implementation process, from client onboarding through go-live. - Develop and execute functional, market-level, and site-specific strategies aligned with broader business goals. - Establish and manage production and organizational priorities to meet client and business needs. - Operational Excellence: - Identify and resolve complex technical, operational, and organizational challenges that span beyond the immediate team. - Drive process improvements and standardization to enhance efficiency, scalability, and client satisfaction. - Ensure implementation projects are delivered on time, within scope, and aligned with quality standards. - Cross-Functional Impact: - Collaborate with Product, Sales, Client Success, and Technology teams to ensure seamless client experiences. - Make product, service, and process decisions that impact entire functions and key customer accounts. - Serve as a key escalation point for high-impact implementation issues. Qualifications: - Bachelor’s degree in Business, Operations, or a related field (Master’s preferred). - 8+ years of experience in implementation, operations, or project management, with at least 3 years in a leadership role. - Proven track record of managing large-scale B2B implementations and leading cross-functional teams. - Strong analytical, problem-solving, and decision-making skills. - Excellent communication and stakeholder management abilities. - Experience in healthcare, fintech, or SaaS industries is a plus. Benefits - Comprehensive medical, dental, and vision coverage - Wellness program with resources for healthy living - Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings - Tuition reimbursement opportunities - Generous PTO so you can recharge - Paid holidays and sick time - Leave options to support life’s biggest moments - Life and Disability insurance through Unum - Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection) - Employee Assistance Program (EAP) for free, confidential counseling and support - Backup care when you need it for children, elders, and pets through Care.com - Remote work options available for many roles - Flexible schedules in select positions For more information about Katch, visit KatchIQ.com. Equal Employment Opportunity at Katch Katch is an equal opportunity employer and is committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Katch participates in E‑Verify as required by applicable law. In accordance with applicable state and local laws, Katch does not inquire about an applicant’s salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team. For information on how we collect and use personal data, please review our Privacy Notice at www.KatchIQ.com