Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role. Responsibilities: Customer Service & Communication - Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. - Serve as the primary point of contact from initial customer inquiry through job completion. - Proactively communicate service updates, delays, and changes to customers. - Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling - Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. - Maintain daily and weekly service calendars to ensure optimal routing and coverage. - Monitor job progress and adjust schedules in real time as needed. - Communicate continuously with field technicians regarding job assignments and updates. CRM & Administrative Management - Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). - Review job notes, invoices, and service documentation for accuracy and completeness. - Track call volume, booking rates, and service metrics to support operational KPIs. - Ensure all customer interactions and job updates are logged consistently. Sales Support & Upselling - Explain and upsell homeowner membership or service plans when appropriate. - Support operational goals by maximizing booking efficiency and customer retention. Collaboration & Coordination - Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. - Support internal communication to improve workflow efficiency and customer satisfaction. What Makes You a Perfect Fit: - Customer-centric with a strong service mindset. - Highly organized and detail-oriented with excellent follow-through. - Confident handling high call volumes in a fast-paced environment. - Calm, resilient, and adaptable under pressure. - Process-driven and comfortable working independently in a remote setting. Required Experience & Skills (Minimum): - 2+ years of experience in customer service and dispatching within home services or trades industries. - Hands-on experience with dispatching and scheduling service technicians. - Proficiency with CRM and field service management tools (ServiceTitan or similar). - Strong spoken and written English communication skills. - Ability to multitask, prioritize, and manage competing demands effectively. - High attention to detail and commitment to accurate documentation. - Reliable high-speed internet with audio and video capabilities. - Fast, reliable computer suitable for professional business use. Ideal Experience & Skills: - Experience working with U.S.-based home services companies. - Familiarity with membership or service plan upselling. - Prior experience supporting remote or offshore teams. - Exposure to customers in the Northeast U.S. market. What Does a Typical Day Look Like ? A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will: - Handle inbound customer calls, emails, and chats. - Schedule and dispatch service jobs efficiently. - Communicate with technicians and customers in real time. - Monitor job progress and update schedules as needed. - Maintain accurate CRM records and service documentation. - Track performance metrics and ensure operational KPIs are met. In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity. Key Metrics for Success (KPIs) - Call volume handled and booking conversion rates. - Accuracy and cleanliness of CRM and service records. - Schedule efficiency and technician utilization. - Customer satisfaction and issue resolution effectiveness. - Consistent follow-through on dispatch and communication tasks. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (e.g., dispatching or CRM scenario) - Client Interview - Offer & Onboarding

Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role. Responsibilities: Customer Service & Communication - Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. - Serve as the primary point of contact from initial customer inquiry through job completion. - Proactively communicate service updates, delays, and changes to customers. - Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling - Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. - Maintain daily and weekly service calendars to ensure optimal routing and coverage. - Monitor job progress and adjust schedules in real time as needed. - Communicate continuously with field technicians regarding job assignments and updates. CRM & Administrative Management - Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). - Review job notes, invoices, and service documentation for accuracy and completeness. - Track call volume, booking rates, and service metrics to support operational KPIs. - Ensure all customer interactions and job updates are logged consistently. Sales Support & Upselling - Explain and upsell homeowner membership or service plans when appropriate. - Support operational goals by maximizing booking efficiency and customer retention. Collaboration & Coordination - Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. - Support internal communication to improve workflow efficiency and customer satisfaction. What Makes You a Perfect Fit: - Customer-centric with a strong service mindset. - Highly organized and detail-oriented with excellent follow-through. - Confident handling high call volumes in a fast-paced environment. - Calm, resilient, and adaptable under pressure. - Process-driven and comfortable working independently in a remote setting. Required Experience & Skills (Minimum): - 2+ years of experience in customer service and dispatching within home services or trades industries. - Hands-on experience with dispatching and scheduling service technicians. - Proficiency with CRM and field service management tools (ServiceTitan or similar). - Strong spoken and written English communication skills. - Ability to multitask, prioritize, and manage competing demands effectively. - High attention to detail and commitment to accurate documentation. - Reliable high-speed internet with audio and video capabilities. - Fast, reliable computer suitable for professional business use. Ideal Experience & Skills: - Experience working with U.S.-based home services companies. - Familiarity with membership or service plan upselling. - Prior experience supporting remote or offshore teams. - Exposure to customers in the Northeast U.S. market. What Does a Typical Day Look Like ? A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will: - Handle inbound customer calls, emails, and chats. - Schedule and dispatch service jobs efficiently. - Communicate with technicians and customers in real time. - Monitor job progress and update schedules as needed. - Maintain accurate CRM records and service documentation. - Track performance metrics and ensure operational KPIs are met. In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity. Key Metrics for Success (KPIs) - Call volume handled and booking conversion rates. - Accuracy and cleanliness of CRM and service records. - Schedule efficiency and technician utilization. - Customer satisfaction and issue resolution effectiveness. - Consistent follow-through on dispatch and communication tasks. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (e.g., dispatching or CRM scenario) - Client Interview - Offer & Onboarding

Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role. Responsibilities: Customer Service & Communication - Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. - Serve as the primary point of contact from initial customer inquiry through job completion. - Proactively communicate service updates, delays, and changes to customers. - Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling - Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. - Maintain daily and weekly service calendars to ensure optimal routing and coverage. - Monitor job progress and adjust schedules in real time as needed. - Communicate continuously with field technicians regarding job assignments and updates. CRM & Administrative Management - Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). - Review job notes, invoices, and service documentation for accuracy and completeness. - Track call volume, booking rates, and service metrics to support operational KPIs. - Ensure all customer interactions and job updates are logged consistently. Sales Support & Upselling - Explain and upsell homeowner membership or service plans when appropriate. - Support operational goals by maximizing booking efficiency and customer retention. Collaboration & Coordination - Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. - Support internal communication to improve workflow efficiency and customer satisfaction. What Makes You a Perfect Fit: - Customer-centric with a strong service mindset. - Highly organized and detail-oriented with excellent follow-through. - Confident handling high call volumes in a fast-paced environment. - Calm, resilient, and adaptable under pressure. - Process-driven and comfortable working independently in a remote setting. Required Experience & Skills (Minimum): - 2+ years of experience in customer service and dispatching within home services or trades industries. - Hands-on experience with dispatching and scheduling service technicians. - Proficiency with CRM and field service management tools (ServiceTitan or similar). - Strong spoken and written English communication skills. - Ability to multitask, prioritize, and manage competing demands effectively. - High attention to detail and commitment to accurate documentation. - Reliable high-speed internet with audio and video capabilities. - Fast, reliable computer suitable for professional business use. Ideal Experience & Skills: - Experience working with U.S.-based home services companies. - Familiarity with membership or service plan upselling. - Prior experience supporting remote or offshore teams. - Exposure to customers in the Northeast U.S. market. What Does a Typical Day Look Like ? A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will: - Handle inbound customer calls, emails, and chats. - Schedule and dispatch service jobs efficiently. - Communicate with technicians and customers in real time. - Monitor job progress and update schedules as needed. - Maintain accurate CRM records and service documentation. - Track performance metrics and ensure operational KPIs are met. In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity. Key Metrics for Success (KPIs) - Call volume handled and booking conversion rates. - Accuracy and cleanliness of CRM and service records. - Schedule efficiency and technician utilization. - Customer satisfaction and issue resolution effectiveness. - Consistent follow-through on dispatch and communication tasks. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (e.g., dispatching or CRM scenario) - Client Interview - Offer & Onboarding

Job Title: Customer Service & Dispatch Coordinator (HVAC & Trades) Position Type: Full-Time, Remote Working Hours: U.S. business hours (EST) About the Role: We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role. Responsibilities: Customer Service & Communication - Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy. - Serve as the primary point of contact from initial customer inquiry through job completion. - Proactively communicate service updates, delays, and changes to customers. - Manage stressed or frustrated customers calmly while maintaining a positive customer experience. Dispatching & Scheduling - Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location. - Maintain daily and weekly service calendars to ensure optimal routing and coverage. - Monitor job progress and adjust schedules in real time as needed. - Communicate continuously with field technicians regarding job assignments and updates. CRM & Administrative Management - Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar). - Review job notes, invoices, and service documentation for accuracy and completeness. - Track call volume, booking rates, and service metrics to support operational KPIs. - Ensure all customer interactions and job updates are logged consistently. Sales Support & Upselling - Explain and upsell homeowner membership or service plans when appropriate. - Support operational goals by maximizing booking efficiency and customer retention. Collaboration & Coordination - Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery. - Support internal communication to improve workflow efficiency and customer satisfaction. What Makes You a Perfect Fit: - Customer-centric with a strong service mindset. - Highly organized and detail-oriented with excellent follow-through. - Confident handling high call volumes in a fast-paced environment. - Calm, resilient, and adaptable under pressure. - Process-driven and comfortable working independently in a remote setting. Required Experience & Skills (Minimum): - 2+ years of experience in customer service and dispatching within home services or trades industries. - Hands-on experience with dispatching and scheduling service technicians. - Proficiency with CRM and field service management tools (ServiceTitan or similar). - Strong spoken and written English communication skills. - Ability to multitask, prioritize, and manage competing demands effectively. - High attention to detail and commitment to accurate documentation. - Reliable high-speed internet with audio and video capabilities. - Fast, reliable computer suitable for professional business use. Ideal Experience & Skills: - Experience working with U.S.-based home services companies. - Familiarity with membership or service plan upselling. - Prior experience supporting remote or offshore teams. - Exposure to customers in the Northeast U.S. market. What Does a Typical Day Look Like ? A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will: - Handle inbound customer calls, emails, and chats. - Schedule and dispatch service jobs efficiently. - Communicate with technicians and customers in real time. - Monitor job progress and update schedules as needed. - Maintain accurate CRM records and service documentation. - Track performance metrics and ensure operational KPIs are met. In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity. Key Metrics for Success (KPIs) - Call volume handled and booking conversion rates. - Accuracy and cleanliness of CRM and service records. - Schedule efficiency and technician utilization. - Customer satisfaction and issue resolution effectiveness. - Consistent follow-through on dispatch and communication tasks. Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Assessment (e.g., dispatching or CRM scenario) - Client Interview - Offer & Onboarding