Role Description - Lobby Orchestration: Own the organization of the casino lobby, including the definition of tagging logic, categories (slots, live, trending), and filter positioning. - UX Optimization: Continuously improve how players discover content by optimizing search, navigation, and sorting logic in collaboration with product teams. - Technical "Bug Fixing": Proactively identify and fix missing thumbnails, broken links, or portfolio gaps to maintain a high-quality visual standard. - Metadata Management: Define and maintain tagging logic based on game mechanics and player behavior to ensure accurate game discovery. - CS Escalation Lead: Act as the primary technical point of contact for Customer Support escalations related to lobby logic and game visibility. - Quality Auditing: Perform continuous audits across different brands and geos to identify inconsistencies, errors, or missing game content. - Knowledge Management: Build and maintain a centralized knowledge base for lobby update processes and configuration standards. Qualifications - Hands-on experience working with CMS, back-office tools, and content management systems. - Ability to manage metadata and complex tagging structures. - A proactive "bug fixer" mentality with a high attention to detail and structured thinking regarding game portfolios. - Previous experience in iGaming, Casino Operations, or Content/Product Operations is required. - A strong understanding of casino game mechanics (slots, live casino, etc.) is essential. - Strong communication skills to align with CRM, Marketing, and Game Providers on promotions and featured content placements. Requirements - Technical Literacy - Operational Mindset - Industry Experience - Cross-Team Coordination Benefits - The opportunity to bring your expertise and have a direct impact on a rapidly growing platform. - A truly global work environment with colleagues from around the world. - A culture that values ambition, creativity, and technical excellence. - 28 days paid time off & public holidays.

Senior Health Equity Specialist locations Remote-WA State Tacoma - 1145 Broadway (10126) time type Full time job requisition id 1623284 Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT **The ideal candidate will reside within the state of WA.** Position Purpose: The Senior Health Equity Specialist is responsible for maintaining compliance with regulations and contractual obligations pertaining to Culturally and Linguistically Appropriate Services (CLAS) and Health Equity within State Health Programs, Commercial and Medicare product lines. The Senior Health Equity Specialist ensures that culturally and linguistically appropriate services are provided to members, including identifying and implementing health equity initiatives, representing the health plan on national, regional and multi-plan initiatives and assessing operations for gaps. The Senior Health Equity Specialist leverages feedback from providers, members, vendors and community based organizations in the development of strategy and implementation and makes recommendations for CLAS and Health Equity efforts as aligned with contractual, accreditation and quality improvement opportunities to senior management. - Implements and manages programs in compliance with contracts and regulations and monitors ongoing program performance to maintain compliance. - Develops strategies and policies to deliver C&L services and maintain compliance with regulatory and contractual obligations. - Develops, interprets and communicates policies, procedures, regulations and standards. - Develops California State Health Programs (Medi-Cal) contract content for C&L services, for Medi-Cal, Healthy Families, and Healthy Kids products. - Prepares P&P’s for committee adoption. - Implements activities to meet regulatory obligations. - Monitors compliance with California regulations and State Health Programs contractual obligations - Assesses operational gaps compared to new standards and makes recommendations to senior management. - Represents Health net to Regulators and Accreditation Agencies, demonstrating the provision of culturally & linguistically appropriate health care services. - Liaisons between community coalitions, California and local regulators, vendors, accrediting bodies and Health Net senior management to increase knowledge of new C&L standards and ensures contract requirements, goals and regulatory are met. - Monitors/evaluates translation services and interpreter services. - Evaluates externally translated materials from vendors and provides recommendations to vendor management/contracting. - Identifies and resolves compliance issues/quality issues related to translating material. - Identifies and resolves compliance issues/quality issues related to the provision of interpreter services. - Reviews the translation process and translated materials for improvement opportunities. - Manages Community Advisory Committees - Develops regional goals, outcomes and objectives for Committees. - Represents and articulates local or regional needs to senior management committees - Develops C&L programs to enhance access to care for members and providers based on geographic, cultural, and linguistic data - Develops teaching to standard modules for associates - Develops teaching to standard modules for providers - Reviews member and provider material for cultural and linguistic appropriateness. - Monitors grievance and appeals processes for C&L issues. - Proactively identifies areas of improvement for the department and participates in development of improvement plans. Education/Experience: Bachelor’s in Cultural Anthropology, Social Work, Medical Anthropology, Public Health or related field required. Masters preferred. 5+ years of experience in government, health, or community programs. Experience in managed care preferred. Pay Range: $70,100.00 - $126,200.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

• Resolve aging AR through root cause analysis and follow up remediation actions. • Handle client and provider billing inquiry escalations • Investigate, appeal and resolve denied or underpaid claims • Resolve outstanding client and insurance balances through claims reconciliation with Managed Care payors • Communicate with providers and support teams to correct billing issues and or provide clear answers to billing tickets. • Other responsibilities and ad-hoc projects from time to time based on business needs.

• Resolve delinquent accounts receivable across commercial, Medicare, Medicaid, and private payers • Follow up on unpaid, underpaid, and denied claims to ensure maximum reimbursement • Document collection activity and payer communications accurately in the EMR • Submit adjustments and coordinate claim corrections or rebilling as needed • Review payer correspondence and address patient or guarantor billing inquiries • Meet departmental productivity, A/R aging, DSO, and cash collection goals • Ensure compliance with payer requirements, SOX controls, and internal policies