Role Description We are seeking a dedicated and highly organised Community & Support Specialist to serve as the primary point of contact for our users. In the fast-moving world of Web3 and digital assets, our community needs support that is accurate, fast, and highly secure. This is a role for someone who prides themselves on being reliable, clear-headed, and comfortable operating within the next generation of the digital economy. Key Responsibilities - Manage and resolve user inquiries via email, chat, and community channels (Discord/Telegram) with speed and accuracy. - Assist users with navigating our platform, including issues related to: - digital asset management - decentralized tool integrations - Actively monitor for scams and phishing attempts, ensuring our community remains a safe environment for all users. - Act as a bridge between the users and our internal team, escalating technical bugs and reporting feedback in real-time. - Maintain a consistent presence during your shift, ensuring no message goes unanswered and no ticket is left hanging. Qualifications - Fluency in English: Excellent written and spoken English skills. Communication should be professional, empathetic, and clear. - Web3 Literacy: Foundational understanding of the Web3 space, familiar with how digital wallets work, the importance of security protocols, and the basics of blockchain transactions. - The "Always-On" Mindset: Commitment of 8 hours a day, 7 days a week. Thrives on a consistent routine and values long-term stability. - Analytical Problem Solving: Understands the underlying technology enough to solve complex user issues, not just following a script. - Remote Excellence: Self-motivated and highly organized, with a reliable internet connection and a "Plan B" (hotspot) for connectivity. Requirements - Location: 100% Remote (Global). - Schedule: 8 hours per day, 7 days per week. - Employment Type: Full-time Contractor. Benefits - Gain hands-on experience in one of the most exciting and high-growth sectors of the global economy. - We offer a consistent, long-term position within a company that values loyalty. - Learn from industry experts and develop highly transferable skills in digital asset support and community management. - We excel at creating an environment where you can prosper and move forward as the company expands.

Role Description Are you fluent in Dutch and looking for a fully remote role in the software industry? We are a growing software company hiring Dutch-Speaking Customer Advisors to work remotely from Greece. No prior experience is required — we provide full training and welcome candidates from all professional backgrounds. International candidates relocating to Greece will receive a relocation package including flight tickets to Athens and accommodation support. As a Dutch-Speaking Customer Advisor, you will be the first point of contact for our Dutch-speaking clients, helping them get the most out of our software products. You will handle inquiries, resolve issues, and deliver a consistently positive customer experience — all from your home in Greece. This is an entry-level-friendly, fully remote position with real opportunities for career growth within a dynamic and international team. Key Responsibilities - Handle inbound Dutch-language customer inquiries via phone, email, and chat with professionalism and empathy - Support clients with software-related questions including installation, usage, and troubleshooting - Log interactions accurately and escalate complex issues in line with company procedures - Collaborate with a remote, multicultural team to maintain high customer satisfaction standards - Continuously develop product knowledge through ongoing training and internal resources Qualifications - Fluent in Dutch (written and spoken, C1/C2 level); working knowledge of English for internal communication - Strong communication skills and a customer-first mindset - Ability to work full-time remotely from Greece with a stable internet connection - No prior experience in customer service or the software industry required — full training provided - EU citizenship or valid right to work in Greece preferred Benefits - Competitive salary commensurate with skills and experience - Comprehensive health and life insurance coverage - 100% remote work from anywhere in Greece - Relocation package for international candidates: flight tickets to Athens and temporary accommodation support - Structured opportunities for professional development and career advancement - Wellness programs to support a healthy work-life balance Company Description Ready to start your remote career in Greece? Send your CV in Dutch or English — we review applications on a rolling basis.

Role Description Are you fluent in Dutch and looking for a fully remote role in the software industry? We are a growing software company hiring Dutch-Speaking Customer Advisors to work remotely from Greece. No prior experience is required — we provide full training and welcome candidates from all professional backgrounds. International candidates relocating to Greece will receive a relocation package including flight tickets to Athens and accommodation support. As a Dutch-Speaking Customer Advisor, you will be the first point of contact for our Dutch-speaking clients, helping them get the most out of our software products. You will handle inquiries, resolve issues, and deliver a consistently positive customer experience — all from your home in Greece. This is an entry-level-friendly, fully remote position with real opportunities for career growth within a dynamic and international team. Qualifications - Fluent in Dutch (written and spoken, C1/C2 level); working knowledge of English for internal communication - Strong communication skills and a customer-first mindset - Ability to work full-time remotely from Greece with a stable internet connection - No prior experience in customer service or the software industry required — full training provided - EU citizenship or valid right to work in Greece preferred Requirements - Handle inbound Dutch-language customer inquiries via phone, email, and chat with professionalism and empathy - Support clients with software-related questions including installation, usage, and troubleshooting - Log interactions accurately and escalate complex issues in line with company procedures - Collaborate with a remote, multicultural team to maintain high customer satisfaction standards - Continuously develop product knowledge through ongoing training and internal resources Benefits - Competitive salary commensurate with skills and experience - Comprehensive health and life insurance coverage - 100% remote work from anywhere in Greece - Relocation package for international candidates: flight tickets to Athens and temporary accommodation support - Structured opportunities for professional development and career advancement - Wellness programs to support a healthy work-life balance

Job DetailsLevel: SeniorJob Location: Bloomingdale, IL 60108Position Type: Full TimeSalary Range: $85,000.00 - $1,000,000.00 SalaryPosition Overview We are seeking a highly skilled Senior Technical Product Specialist to serve as the remote technical authority for our Urology systems. This role is responsible for advanced troubleshooting, product performance analysis, and cross-functional technical leadership to ensure exceptional customer satisfaction and equipment reliability. The ideal candidate combines strong electro-mechanical expertise, medical device experience, and the ability to collaborate effectively across Service, Engineering, Quality, Production, Sales, and Marketing. What You’ll Do Provide advanced phone and email troubleshooting support to customers and Field Service Engineers (FSEs). Diagnose root causes of equipment failures and perform remote repairs using proprietary diagnostic software. Determine appropriate service response (remote resolution, internal FSE, or third-party provider). Identify required parts (FRUs) and coordinate field dispatch when on-site service is required. Provide emergency and after-hours technical support as needed. Generate service communications to the field regarding known issues, updates, and corrective actions. Partner with Quality and Engineering to trend product performance and drive corrective actions. Represent Service in product development to ensure systems are service-friendly and reliable. Support installation of product modifications and updates in collaboration with Engineering and Field Service. Prepare detailed service documentation in compliance with GMP, ISO, and corporate quality standards. Deliver technical training to FSE and Sales teams. Provide technical support to Sales and Marketing as needed. Designing and implementing a standardized HydraVision training curriculum for Field Service Engineers, including system architecture, installation fundamentals, troubleshooting protocols, and preventive maintenance standards Develop/advance training materials including slide decks, service manuals, quick reference guides, and certification checklists Establishing a formal onboarding path for new hires that includes defined HV certification milestones Conducting live and virtual training sessions for internal teams and OEM partners What You Bring 5+ years of medical device technical support or field service experience. Strong troubleshooting skills in electro-mechanical and software-driven systems. Experience working in ISO 13485/GMP-regulated environments. Ability to perform root cause analysis and interpret technical documentation. Excellent communication skills with a customer-focused mindset. Ability to prioritize workload and perform under pressure. Benefits: Competitive salary and benefits package. Health, dental, and vision insurance. STD, LTD, Life and AD&D Insurance 401(k) retirement plan with company match. Paid time off, including holidays and vacation. Opportunities for professional development and career advancement. Qualifications