• Provide Level 1–3 application production support for myPBM business customers, including monitoring, incident resolution, and proactive system health checks. • Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions. • Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents. • Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability. • Perform debugging, and validation across distributed application environments. • Participate in on-call rotations as needed to support critical production services. • Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem. • Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

• Manage all aspects of the Google Workspace Admin Console, including user and group provisioning, licensing, and OU structure. • Oversee and configure core services such as Gmail, Google Drive, Calendar, Meet, and GCP. • Serve as the primary escalation point for all Google Workspace-related issues, providing timely support to end-users and IT staff. • Troubleshoot and resolve complex technical problems within the Google Workspace platform. • Develop and maintain comprehensive documentation for system configurations, processes, and support procedures. • Utilize Google Apps Script to automate repetitive administrative tasks, streamline workflows, and enhance functionality. • Develop custom tools and integrations to extend the capabilities of Google Workspace. • Proactively identify opportunities for process improvement and implement solutions to enhance productivity and collaboration. • Explore and test the application of new features, including Google Gemini, to improve business processes. • Implement and manage security settings, policies, and controls to protect company data. • Contribute to the development and enforcement of Google Workspace governance policies and standards. • Monitor security alerts, investigate potential threats, and manage incident response. • Ensure compliance with relevant regulations by configuring data loss prevention (DLP), retention policies, and eDiscovery. • Collaborate with other IT teams, including security and infrastructure, to ensure seamless integration and operation. • Communicate platform updates, changes, and outages to stakeholders and the wider organization. • Create and deliver training materials to educate employees on Google Workspace best practices and new features.

• Design, develop, and maintain scalable full‑stack applications using Angular and .NET • Architect complex features and modernize legacy systems • Produce clean, reusable, well‑documented code following best practices and design patterns • Implement end‑to‑end testing strategies (unit, integration, E2E) • Optimize application performance • Troubleshoot and resolve complex technical issues • Act as the technical SME • Guide architectural and development decisions • Conduct code reviews and enforce quality standards • Collaborate with Product, QA, and DevOps teams • Manage and optimize Azure cloud infrastructure • Design and maintain Docker containerization strategies • Build and support Azure DevOps CI/CD pipelines (YAML) • Ensure reliable deployments across staging and production environments • Monitor system health and recommend enhancements • Leverage Cursor IDE and AI tools for development

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting) • Manage OCI resources: compute, VCNs, subnets, routing, load balancers • Configure and maintain OCI security (IAM, NSGs, security lists, compartments) • Design and troubleshoot OCI networking and connectivity issues • Provision and manage infrastructure using Terraform (IaC) • Support SFTP and mail services (secure access, monitoring, troubleshooting) • Perform system monitoring, backup coordination, and DR support • Participate in production support, incidents, and on-call rotations • Maintain operational documentation and runbooks