Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away. We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include: - Acting as a knowledge base for customers inquiries with respect to our products and their bone health - Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal. - Supporting our customers through a variety of mediums (email, phone). - Processing orders and returns for customers. - Helping customers understand the results of their DEXA bone scans. - Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role. - But most importantly, setting our customers up for MAXIMUM SUCCESS This opportunity is tailor-made for you if: You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities. So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :) To best service our clients, our Customer Success Centre is open 7 days per week until 5pm PST. Work schedules consist of five consecutive days and will be tailored to meet the business's needs.  That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.   - Example shift rotation: Saturday to Wednesday or Tuesday to Saturday. - This role requires availability for one weekend day. You’ll also enjoy the following benefits: - $55,000 starting salary with the opportunity to increase rapidly as training targets are met. - A generous healthcare package - Monthly team events and activities - Flexible Stat Holidays with the option to bank days for later use - Remote team building opportunities (Coffee Chats!) - Supported professional development and continued learning through training and coaching. And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too. You should know this… AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered. If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter. Applications submitted without a resume and cover letter will be unsuccessful. Please, read carefully: 1. Write a cover letter addressing: - Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements. - Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT - What's the toughest challenge you’ve ever overcome in your life? How did you overcome it? - What do you do for fun? 2. Explain what you’re doing now for a job: - If you don’t have one, explain why. - If you have one, explain why you’re looking elsewhere. 3. Upload your cover letter and resume: - Ensure that your cover letter and resume are saved and sent as one file. Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume. *Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers. For more information about us, please visit our website.

Wir wollen digitale ärztliche Beratung für jeden in Deutschland zugänglich machen. Wirklich für jeden! Um das zu erreichen, bauen wir die führende On-Demand-Plattform für Telemedizin. Und Dein Beitrag zählt. Suchst du mehr als nur einen neuen Job? Eine sinnvolle Aufgabe, die dich richtig stolz macht? Herzlichen Willkommen! Wir sind TeleClinic, die führende Telemedizin-Plattform in Deutschland. Die Digitalisierung des deutschen Gesundheitswesens ist in vollem Gange und wir bieten Dir die Möglichkeit, uns auf diesem revolutionären Weg zu begleiten. Werde Teil von TeleClinic und spiele eine entscheidende Rolle bei der Gestaltung einer gesünderen Gesellschaft. Deine Rolle Als technische Schlüsselfigur bist du der letzte Ankerpunkt für unsere Partnerärzte. Wenn Standardlösungen an ihre Grenzen stoßen, übernimmst du – analytisch, zielstrebig und lösungsorientiert. Was dich erwartet - Letzte Eskalationsinstanz: Du löst komplexe Fälle, an denen 1st und 2nd Level Support scheitern. - Infrastruktur-Expertise: Troubleshooting in den Bereichen Netzwerk, Routing, Antivirus, Firewalls - Hands-on-Support: Direkte Unterstützung unserer Ärzte per Remote-Tools wie TeamViewer. - Investigatives Arbeiten: Du gehst technischen Problemen auf den Grund und findest nachhaltige Lösungen. - Schnittstellenmanagement: Enge Zusammenarbeit mit Produktentwicklung, internen Teams und externen Partnern. - Wissensvermittlung: Dokumentation, Mentoring und aktives Teilen deiner Expertise. Dein Profil - Abgeschlossene IT-Ausbildung, Informatikstudium oder langjährige Erfahrung in der Systemadministration. - Tiefgehende Kenntnisse in Netzwerkinfrastruktur (CIDR, Subnetting, VLANs, VPNs, Routing). - Sicher in Windows, macOS und Linux. - Routine im Arbeiten mit Terminal/CMD. - Sehr gutes Verständnis von Firewalls, Antivirus- und EDR-Lösungen. - Erfahrungen mit der Telematik-Infrastruktur (Plus, kein Muss). - Kommunikationsstärke, professionelle Erscheinung und Ruhe in kritischen Situationen. - Deutsch auf Muttersprachenniveau + gute Englischkenntnisse. - Bonus: Grundkenntnisse in Bash, Python oder PowerShell. Bewirb dich jetzt Gestalte die Zukunft der Telemedizin mit uns und werde Teil eines Teams, das die Digitalisierung des deutschen Gesundheitswesens vorantreibt. Wir freuen uns auf deine Bewerbung! #LI-CM1 #LI-Remote Unsere Benefits Bitte beachte, dass aufgrund verschiedener partnerschaftlicher oder rechtlicher Vereinbarungen einige Leistungen außerhalb Deutschlands nicht verfügbar sein können. - Rabatt auf Urban Sports Club-Mitgliedschaft - 30 Tage Urlaub pro Jahr - Weiterbildung: bis zu 1.000 €, plus 2 Fortbildungstage - Zugang zu eLearning-Plattformen wie LinkedIn Learning oder Reforge - Vergünstigungen in diversen Shops über Corporate Benefits - Rabatte für Mobilität: Jobrad & Finn.auto - Möglichkeit zur Teilnahme am Mitarbeiterbeteiligungsprogramm (Aktienoptionen) - Betriebliche Altersvorsorge mit attraktiven Arbeitgeberbeiträgen

The Customer Service Associate Representative provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments. The role also includes researching claims, documenting interactions, and assisting team members as needed. Essential Job Functions - Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. - Provide clear, accurate, and timely responses to information requests. - Document all calls in Chronolog by summarizing key points of each conversation. - Return messages from designated voicemail boxes. - Read, interpret, and apply plan documents, new amendments, and updates for multiple clients. - Meet with clients as needed to assist with questions about their health benefit plans. - Support team members and cross‑functional partners as requested. - Log faxed claims and enter fax information into Chronolog. - Return misdirected claims to the appropriate provider. - Assist members with navigating the website. - Meet or exceed company standards for quality and production. - Maintain punctual and reliable attendance. - Support claim information research and identification. - Assist with provider record maintenance tasks. - Index claims and correspondence batches. - Complete responsibilities assigned for specific client groups. - Aid in employee training and cross‑training. - Research and prepare refund documentation. Quality Assurance Measurements - Consistently meet or exceed company standards for production, quality, and audit performance. Minimum Education - High school diploma or GED required. Minimum Experience - Basic computer and customer service experience. - Excellent verbal and written communication skills. - Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software. - Minimum typing speed of 45 wpm. - Strong listening skills and attention to detail. - Basic mathematical competency. - High interpersonal skills and the ability to work collaboratively. - Ability to organize and recall large amounts of detailed information. - Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations. - Professional attitude with the ability to project a positive image in all work environments. - Commitment to privacy and confidentiality standards. - Flexibility to work under pressure and meet deadlines. - Strong problem‑solving abilities with professionalism and patience. About Allegiance by Cigna Healthcare Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Manage the activities of a team of Customer Support Specialists • Handle day to day aspects of complex projects and high-level customer concerns • Interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste • Work with sales representatives on pricing, scheduling and transportation issues • Monitor calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies • Recommend approaches and services to provide customers with exceptional service • Determine work procedures, prepare work schedules, and expedite workflow • Study and standardize procedures to improve efficiency • Provide proposals in reply to customer's requests for services • Make decisions on how to schedule and coordinate transportation services • Arrange off-site shipments, prepare profiles, manifests and correspond with transportation department • Ensure customer service supports sales representatives in their effort to secure and maintain a client base • Gather information and complete audits from customers • Partner with attorneys to draft and revise contracts • Create budgets and track expenditures • Provide training and guidance to staff to ensure performance goals are established, tracked and achieved • Participate in strategic planning to sustain and grow programs and service