Employment: Remote Contractor Company Base: US Hours of Work: GY, 40hrs/week Location: PH - Permanent WFH Workstation: Equipment Provided Benefits: - Competitive Salary (USD Based) - Permanent WFH - Professional Growth and Training - Supportive Work Environment GENERAL DESCRIPTION Service Desk Coordinators play a critical role in providing excellent customer service and helping coordinate incoming support tickets, monitoring service level agreements (SLAs) and tech dispatches. The Service Desk Coordinator is passionate about building relationships, problem solving, and working across teams within NetCov to provide an exceptional experience for our client. RESPONSIBILITIES AND DUTIES - Manage incoming support requests via phone, email, and ticketing system. - Prioritize and assign tickets to appropriate technicians based on skillset and urgency. - Monitor ticket resolution times and ensure adherence to SLAs. - Track and report on key performance indicators (KPIs) related to help desk performance. - Help the Service Desk Manager by assisting with tech workload assignments to make sure they have a balanced ticket count across the team. - Participate in daily and weekly recurring team huddles, raising up any trends / concerns / roadblocks. - Coordinate field tech dispatches, validating onsite times and hardware needed. - Cover across as a backup resource for Team Leads and other management rolls when required. - Ensure that all customer inquiries and complaints are addressed promptly and professionally. - Build and maintain positive relationships with end-users. - Ensure NetCov has updated customer documentation needed to provide best-in-class support. - Works closely with the Team Leads, Service Desk Coordinators and Manager to stay ahead of client trends and team metrics. - Helps oversee the effective resolution of incidents and problems, ensuring timely escalation and follow-up. - Perform additional tasks and responsibilities as assigned by your manager, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations. - Participate in the Client Service Desk queue by answering calls within designated windows and providing support as needed. - Leverage dashboarding tools to track daily and weekly metrics. Highlight and escalate challenges related to identified critical support KPIs to dedicated Team Lead and Service Desk Manager. SPECIFIC SKILLS - Technical knowledge of current IT infrastructures including standard client/server models, network topologies, Windows and Mac OS, network protocols, virtualization, cloud systems and security - Proficiency with Microsoft server and client OS, Active Directory, DNS, DHCP, Exchange/Office365, printing and Microsoft Office - Knowledge of LAN/WAN connectivity designs, firewalls, switching and wireless. SOFT SKILLS - Excellent verbal and written communication abilities - Active listening skills to fully understand client issues and concerns - High attention to detail to ensure accurate record-keeping ADDITIONAL COMMENTS Role Logistics - This is a full-time position - Days and hours of work will include 5 days with 9 hour shifts. The assigned scheduled shift will be agreed upon between Sec Ops Manager and InfoSec Analyst. Preferred to have the following experience: - Associates Degree in Information Technology, Computer Science, Network Administration or related business field is highly desirable. - 3 years of relevant IT experience as either a Help Desk Analyst, Desktop Administrator, - IT Specialist or similar position. - Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable. - A people person who is an effective communicator - Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information. -

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! Do you love ensuring every detail is taken care of so travelers can fully enjoy their adventures? As a Customer Service Specialist at Ventura TRAVEL, you’ll be the go-to person who prepares our customers for their journeys and supports them if anything unexpected comes up. If you thrive on organization, empathy, and problem-solving, this role is your chance to shine. At Ventura TRAVEL, we offer authentic, interactive, and innovative travel experiences. We truly want our travelers to soak in the enriching culture and stunning beauty of the country while engaging in fun group activities with the locals. Come join us and be a part of something truly special! Ventura TRAVEL was ranked #14 in the list of Germany’s Best Employers 2024 by ZEIT (a leading national newspaper) and Kununu (Germany’s top employer review platform), out of thousands of rated companies.Read more here (in German). On daily basis, you will - Service as the primary contact for travelers prior to departure. - Communicate with travelers by email and phone in a helpful and friendly manner. - Achieve monthly and quarterly customer satisfaction goals. - Prepare travelers for their upcoming trip in a video meeting. - Ensure that all travel documents are thorough, complete and accurate. - Organize transfers, flights and additional service to ensure every detail is arranged. - Address passenger emergencies during trips and assist with claims processing afterward. - Use AI tools to save time and improve how you work. The basics you bring along - At least 2 years of customer service experience with strong and proven results. - You bring strong attention to detail and ensure accuracy at every step. - You stay calm and focused, even in emergencies or stressful situations. - You think creatively and always keep the traveler's needs front and center. - You use digital tools to work smarter, not harder – and are open to new ones. - You’re a team player and communicate clearly and respectfully. - You speak and write French fluently, and are confident in English as well. - You are willing to take on emergency shifts (24/7) during travel seasons. You can impress us even more with - Experience in the travel industry. - Familiarity with digital tools like CRMs or booking platforms. - Experience working with different types of clients. What we promise you - Freedom to be creative in achieving results. - International & friendly working environment. - Quarterly Social Days and Team Events. - Work out of other offices in the Ventura network around the world. - Opportunity to constantly learn and grow. - We care about the well-being of your employees (regular O3, satisfaction surveys etc.) - Yearly 2-week offsite. - Participation in the overall company's profits. - Visit our Career Page to get more insights into our office life. Confidentiality & Diversity Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

• Handle customer inquiries and provide support in Croatian and English • Participate in rotational shifts (Monday to Sunday, 08:00–19:00) • Complete mandatory training phase on-site in Athens before potentially transitioning to remote work

Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away. We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include: - Acting as a knowledge base for customers inquiries with respect to our products and their bone health - Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal. - Supporting our customers through a variety of mediums (email, phone). - Processing orders and returns for customers. - Helping customers understand the results of their DEXA bone scans. - Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role. - But most importantly, setting our customers up for MAXIMUM SUCCESS This opportunity is tailor-made for you if: You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities. So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :) To best service our clients, our Customer Success Centre is open 7 days per week until 5pm PST. Work schedules consist of five consecutive days and will be tailored to meet the business's needs.  That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.   - Example shift rotation: Saturday to Wednesday or Tuesday to Saturday. - This role requires availability for one weekend day. You’ll also enjoy the following benefits: - $55,000 starting salary with the opportunity to increase rapidly as training targets are met. - A generous healthcare package - Monthly team events and activities - Flexible Stat Holidays with the option to bank days for later use - Remote team building opportunities (Coffee Chats!) - Supported professional development and continued learning through training and coaching. And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too. You should know this… AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered. If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter. Applications submitted without a resume and cover letter will be unsuccessful. Please, read carefully: 1. Write a cover letter addressing: - Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements. - Describe why you fit perfectly with our values. Read them here: http://shorturl.at/lptFT - What's the toughest challenge you’ve ever overcome in your life? How did you overcome it? - What do you do for fun? 2. Explain what you’re doing now for a job: - If you don’t have one, explain why. - If you have one, explain why you’re looking elsewhere. 3. Upload your cover letter and resume: - Ensure that your cover letter and resume are saved and sent as one file. Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume. *Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers. For more information about us, please visit our website.