Job Closed
This listing is no longer active.
We are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.
Customer Service Representative
Location
South Africa
Posted
59 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Representative
Activate Talent
Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions
Job Requirements
- What We’re Looking For
- 3+ years of experience in Customer Service
- Bachelor’s degree preferred
- Proven experience working in a remote environment
- Strong internet connection and a reliable personal computer
- Deep understanding of customer support best practices
- Excellent communication and interpersonal skills
- Ability to handle challenging situations with professionalism and empathy
- Strong technical aptitude and troubleshooting skills
- Self-starter with the ability to work independently and take ownership of tasks
- Highly organized and able to thrive in a fast-paced, collaborative environment
- Positive attitude with a continuous improvement mindset
- Technical Requirements
- Proficiency in Google Workspace and Microsoft Office
- Proficiency in using web browsers (Chrome, Firefox, Safari, etc.)
- Familiarity with social platforms, including Instagram, TikTok, and Meta
- Tools & Platforms
- Required: Gladly (or similar customer support tools), Shopify
- Preferred: Redpoints, Yotpo, Dash Hudson
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Service Representative
Activate TalentWe are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.
Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions
Customer Service Representative
Activate TalentWe are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.
Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions
Customer Service Representative
Activate TalentWe are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.
Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions
Customer Service Representative
Activate TalentWe are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.
Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions