Job Closed

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Activate Talent logo
Activate Talent

We are a dynamic company focused on leveraging data to drive business insights and improve performance across retail and eCommerce channels.

Customer Service Representative

Location

South Africa

Posted

59 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Customer Service Representative

Activate Talent

Customer Service Representative Job Type: Part-Time (PST Hours) About the Role We’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish. Key Responsibilities - Provide inbound customer support via email, chat, and social platforms as needed - Assist customers in a friendly, professional, and timely manner following established procedures - Assess and manage incoming tickets to accurately resolve customer concerns - Handle order placements, refunds, replacements, and data entry using company systems - Maintain a strong customer-first mindset with empathy, patience, and attention to detail - Navigate multiple systems efficiently while managing workload priorities - Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates - De-escalate customer concerns and provide effective, timely resolutions

Job Requirements

  • What We’re Looking For
  • 3+ years of experience in Customer Service
  • Bachelor’s degree preferred
  • Proven experience working in a remote environment
  • Strong internet connection and a reliable personal computer
  • Deep understanding of customer support best practices
  • Excellent communication and interpersonal skills
  • Ability to handle challenging situations with professionalism and empathy
  • Strong technical aptitude and troubleshooting skills
  • Self-starter with the ability to work independently and take ownership of tasks
  • Highly organized and able to thrive in a fast-paced, collaborative environment
  • Positive attitude with a continuous improvement mindset
  • Technical Requirements
  • Proficiency in Google Workspace and Microsoft Office
  • Proficiency in using web browsers (Chrome, Firefox, Safari, etc.)
  • Familiarity with social platforms, including Instagram, TikTok, and Meta
  • Tools & Platforms
  • Required: Gladly (or similar customer support tools), Shopify
  • Preferred: Redpoints, Yotpo, Dash Hudson

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