This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. - Calls pharmacy with prescription refills as prescribed by and under the direction of the physician. - Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. - Documents symptoms/complaints, nursing assessment, advice and patient/caller response. - Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. - Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines. - Demonstrates best practices and quality care. - Assesses the physical, social, and emotional needs of patients and families. - Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance. - Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. - Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. - Participates in orienting, training, and guiding team members. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy. Qualifications - High school diploma or equivalent. - Graduation from an accredited school of nursing. - One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage. - Preferred: Telephone triage experience. - Previous experience in an ambulatory, hospital, or home health setting. - Bilingual in English and Spanish. Requirements - Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. - Skill in nursing practices within the scope of responsibilities assigned to this role. - Skill in organization and efficiency. - Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. - Ability to have excellent attention to detail. - Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics. - Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. - Ability to respond appropriately to emergency situations. - Ability to apply nursing principles, practices and techniques. - Ability to exercise initiative and judgment in selecting proper treatment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor. - Skill at finding and providing solutions that are customized to meet customers’ needs and concerns. - Ability to apply standardized processes appropriately; continuously improving processes. - Ability to collaborate with other groups and departments to reach common goals. - Ability to continuously adapt and contribute to meet growth and market needs of the company and own career. - Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge. - Ability to readily learn and apply information technology applications and take responsibility for updating skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - Ability to understand and follow instructions and guidelines. Benefits - Medical - Dental - Vision - Flexible Spending Accounts - PTO - 401(k) - EAP - Life Insurance - Long Term Disability - Tuition Reimbursement - Child Care Assistance - Health & Fitness - Sick Child Care Assistance - Development and more. Company Description Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.

Join Our Team at MTM Health! At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry. Why MTM Health? - Make a meaningful difference every day. - Join a team that values your ideas and contributions. - Be part of a company that exceeds NCQA standards for customer service. - Enjoy a supportive environment with multilingual services available 24/7, 365 days a year. If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together! Position Title: Bilingual Customer Care Representative Location: Remote Connecticut Hourly Rate: $18.94 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays. All you need for the Customer Care Representative role is: - Must currently reside in Connecticut - 1 year of Call Center experience - 6 months Customer Service experience - Must be proficient in English and Spanish - Basic typing/computer experience with excellent navigational skills - High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited - A quiet space within the home free of distractions including caretaking of any kind Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. We don’t talk about a better workplace – we make it happen. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. - Health, Dental and Vision Insurance - Life and Disability Insurance - 401(k) Retirement Plan with Company Match - FSA and HSA Savings Plans - Wellness Program with Incentives - Voluntary & Ancillary Plans Additional Perks - Pay on Demand - Paid Time Off and Holiday Pay - Birthday Holiday - Maternity/Paternity Leave - Continuing Education Reimbursement Program - MTM Perks Discount Program - Career Development Programs MTM Health is Proud to be an Equal Opportunity Employer MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

One of Ashby’s core principles is continuous improvement — exceptional customer experiences are built through principled systems, strategic vision, and disciplined execution at scale. When you combine that with our principle of caring deeply about our customers, we're continuously thinking 'what's a better way to accomplish this'. This is one of the reasons we're thrilled to be hiring a Global Head of Contract Management to lead our post-sales renewal engine; helping us scale with discipline, operational rigor, and a consistently high bar for the customer experience. Ashby’s growth, retention, and customer trust are best-in-class. We serve thousands of customers, from early-stage startups to sophisticated enterprise organizations, and our Net Revenue Retention (NRR) is a critical driver of our business. As we continue to scale, Contract Management plays a pivotal role in enabling expansion while maintaining a transparent customer experience. This role is a senior, revenue-critical leadership position responsible for building and scaling Ashby’s global renewal function. About the Role As the Global Head of Contract Management, you will own Ashby’s renewal engine across all customer segments and lead a centralized, global team of Contract Managers. Your mandate is to drive NRR while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled commercial experience for our customers. You will partner closely across Customer Success, Sales, Finance, Legal, and Revenue Operations to build the systems, processes, and team required to support our increasingly sophisticated customer base. A core element of this role is hiring and scaling the team — setting clear expectations, inspecting outcomes, coaching toward excellence, and maintaining a consistently high performance bar as we grow. This role reports directly to the VP of Customer Success and operates with significant executive visibility. What You’ll Do Lead & Scale a High Performing Contract Management Organization - Lead and scale a centralized global Contract Management team (currently 6, will be 9 within the next quarter, growing to ~15+ within 12 months) - Hire, coach, and develop managers and individual contributors, evolving our current role definitions, performance standards, and career paths - Further refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline - Foster a culture of ownership, accountability, and principled decision-making - Surface renewal insights that inform go-to-market strategy, pricing decisions, and customer lifecycle improvements Own Global Renewal Outcomes - Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric - Ensure renewals are executed consistently and predictably, aligned with long-term customer and business value - Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g. Plus to Enterprise) - Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance - Build scalable renewal processes cross functionally that support Ashby’s growth while maintaining a high-quality commercial experience Evolve Commercial Policy & Pricing Discipline - Partner with Revenue Operations, Finance, Contract Strategy, and Sales to maintain our current high standards with regard to pricing guardrails, discounting frameworks, and approval workflows - Maintain consistency and rigor in commercial decisions while enabling thoughtful flexibility when warranted - Uphold Ashby’s strong pricing discipline as we continue to scale upmarket Enable Enterprise Renewals - As needed, oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs (in close partnership with Legal) - Ensure the team can confidently lead enterprise renewal negotiations, including procurement processes, non-standard terms, and executive stakeholder alignment You Could Be a Great Fit If You 📈 Are a post-sales revenue leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond). This could include experience leading an Account Management function, Renewals or Contract Management team. 👥 Have deep experience hiring, coaching, and driving performance management – you are comfortable setting a high bar, giving direct feedback, and working toward excellence 🧠 Think in systems, not one-off solutions, and enjoy building scalable commercial frameworks 🤝 Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps ⚖️ Balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair This Role May Not Be a Fit If You - Do not enjoy building and managing leaders and teams (hiring and performance management are key to success in role) - Prefer execution without owning strategy, systems, or outcomes - Have not led renewal or post-sales revenue motions in a B2B SaaS at scale - Are uncomfortable partnering closely with Sales while maintaining clear ownership boundaries About Ashby Ashby is building the next generation of recruiting software – starting with a powerful, all-in-one platform that helps talent leaders, recruiters, and hiring managers run efficient, data-driven hiring processes. We’re backed by Y Combinator, Elad Gil, and Lachy Groom, and trusted by thousands of customers including Shopify, Snowflake, Notion, and Zapier. The Interview At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: - 30 min - Recruiter Screen with Senior Recruiter - 45-60 min - Interview with Kelsey - 45-60 min - Interview with Alex - 60 min - Practical Exercise & Presentation - Final Round: 1.5-2 hours - 30 min - Interview with Senior Leader - 30 min - Interview with CEO - 10 min - Closing Questions with Hiring Manager Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

We are currently looking for individuals interested in working remotely as Entry Level Travel Advisors. In this position, you will assist clients with planning vacations and booking travel arrangements including resorts, cruises, flights, and hotels. This Remote Travel Advisor opportunity allows you to work from home while supporting clients with travel planning and reservations. No prior travel industry experience is required. Training and guidance are provided to help you learn the tools and systems used for booking travel. Responsibilities - Help clients plan vacations and travel experiences - Research travel options including flights, hotels, cruises, and resorts - Book travel reservations based on client preferences - Provide helpful travel information and recommendations - Communicate with clients throughout the booking process - Prepare travel confirmations and itineraries - Assist with changes, updates, or questions related to travel plans - Maintain organized records of client reservations and travel details - Stay informed about travel suppliers, promotions, and destination updates Qualifications - Strong communication and customer service skills - Organized and detail oriented - Comfortable working with computers and online platforms - Ability to work independently in a remote environment - Positive attitude and willingness to learn - Interest in travel and customer service Position Details - Fully Remote (Work From Home) role - Flexible schedule - Training and ongoing support available This opportunity is ideal for individuals seeking a flexible remote role while gaining experience in the travel industry.