• Under the general direction of the Senior Manager of Quality Improvement, the Part-Time Crisis Clinical Supervisor is responsible for overseeing Registered Associate clinical providers (e.g., ASW, AMFT, APCC) or “practitioners” by providing ongoing clinical supervision and reviewing documentation. • Responsible for providing clinical supervision to employee practitioners in both individual, triadic, and group format.

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement • Partner with centralized processing, underwriting, and closing teams to move loans efficiently • Deliver a consistent, high-quality customer experience through phone, email, and text communication • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions • Maintain active licensing, complete required education, and participate in ongoing professional development

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement • Partner with centralized processing, underwriting, and closing teams to move loans efficiently • Deliver a consistent, high-quality customer experience through phone, email, and text communication • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions • Maintain active licensing, complete required education, and participate in ongoing professional development

• Originate and manage purchase mortgage loans from application through closing • Convert company-provided purchase opportunities into funded loans through proactive follow-up • Build strong relationships with customers and Zillow Preferred Agents • Manage an active pipeline while meeting service levels, productivity metrics, and funding expectations • Leverage Zillow’s CRM, loan origination systems, and data-driven tools to manage pipeline health • Partner with processing, underwriting, and closing teams to move loans efficiently • Deliver a consistent, high-quality customer experience through phone, email, and text communication • Stay current on market trends and regulatory requirements to provide tailored financing solutions • Maintain active licensing and complete required education