Description The Hospice Volunteer Coordinator will manage and support our volunteer program. The Coordinator will be responsible for recruiting, training, and supervising volunteers who provide essential support to patients, families and caregivers enhancing their quality of hospice care. Schedule: Part-Time, Remote, Weekdays, Flexible Schedule Primary Responsibilities and Duties: - Develop, implement, and manage the hospice volunteer program, ensuring it aligns with the organization’s mission and goals. - Recruit, screen, and interview potential volunteers, assessing their skills and interests to match them with appropriate roles. - Provide comprehensive training and orientation for new volunteers, covering hospice philosophy, patient care, and organizational policies. - Supervise and support volunteers in their roles, providing ongoing education and resources as needed. - Coordinate volunteer assignments and schedules, ensuring adequate coverage for patient support and special events. - Foster a positive and engaging environment for volunteers, promoting teamwork and recognition of their contributions. - Develop and maintain volunteer policies and procedures, ensuring compliance with regulatory requirements and best practices. - Evaluate the effectiveness of the volunteer program and make recommendations for improvements. - Collaborate with the interdisciplinary team to identify patient and family needs that can be met through volunteer support. - Organize volunteer appreciation events and recognize the contributions of volunteers to the hospice team. - Perform any other duties as requested by management. - Recruit, train, and manage all Hospice Volunteers. Requirements Job Qualifications: - Previous experience in volunteer management or a hospice healthcare setting is preferred. - Strong interpersonal, communication and counseling skills. - Ability to work collaboratively with diverse individuals and teams. - Ability to build rapport with families and caregivers through a compassionate and caring demeanor. Physical Requirements: - Capability to perform physical tasks such as bending, standing, walking, and climbing stairs for extended periods. - Visual acuity and dexterity for performing tasks such as reading documentation, materials, etc. supporting the volunteer program. - May need to carry boxes or other office documentation supporting volunteer program. - Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager. - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance OSS Specialist PRIMARY PURPOSE OF THE ROLE: To support Operations Support Services leadership relating to all aspects of quality assurance; ensure service level agreements are maintained; research and resolve complex technical issues; manage and create escalation procedures; track and monitor issues ensuring a timely resolution; and to perform monthly quality and technical audits. ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic. ESSENTIAL RESPONSIBILITIES MAY INCLUDE - Provides leadership, direction, and support to a team of OSS colleagues. - Assigns and monitors workload for OSS colleagues; coordinates project volume and assignments; ensures that processes and procedures are adhered to and that department objectives and Service Level Agreements (SLAs) are met. - Assists leadership to establish departmental procedures, standards, and metrics. - Supports OSS Coordinators and OSS Associates by providing advice on handling complex issues. - Tracks non-compliance issues and monitors through to resolution; acts as quality assurance by identifying, researching, resolving and responding to technical and non-technical issues or questions. - Communicates high visibility issues to immediate supervisor. - Maintains high level of knowledge of applicable claim systems, processes, and procedures to assist in a resolution to customer issues. - Escalates calls to the appropriate departments as needed. - Provides status and follow-up information to customers as needed. - Reviews quality data, conducts audits, tracks quality metrics and reports findings to appropriate management. - Conducts training for OSS Coordinators and OSS Associates. - Monitors incoming calls and emails to ensure issues are addressed and resolved in a timely manner. - Assists leadership to identify and implement process improvement initiatives. - Assists in interviews of Coordinators and Associates and provides feedback to hiring manager. ADDITIONAL FUNCTIONS and RESPONSIBILITIES - Performs other duties as assigned. - Supports the organization's quality program(s). - Travels as required. QUALIFICATIONS Education & Licensing: Bachelor's degree from an accredited college or university preferred. Experience: Three (3) years claims management experience or equivalent combination of experience and education required. Skills & Knowledge: - Excellent oral and written communication, including presentation skills - PC literate, including Microsoft Office products - Leadership/management/motivational skills - Analytical and interpretive skills - Strong organizational skills - Excellent negotiation skills - Ability to work in a team environment - Ability to meet or exceed Performance Competencies TAKING CARE OF YOU - Career development and promotional growth opportunities - A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Hotel Maintenance Technician - Eastern Region The Hotel Maintenance Technician is a skilled craftsman that is responsible for maintaining the furniture, fixtures, and facility for interior hotel spaces onboard American Cruise Lines’ ships. The Technician works closely with the Fleet Hotel Maintenance Manager & Hotel Operations Managers to keep the ships in good condition in accordance with the company’s standards and guest expectations. During the operating season, the Technician will travel to the ships to evaluate, inspect and repair any hotel spaces that require attention. The Technician is required to hang wallpaper, install carpet, install tile, repair/install wood trim and moldings, and other general carpentry tasks. During the off cruising season, the Technician will complete maintenance and repair projects to prepare the ships to return to service in good working order. This position is part of the Hotel Operations Team and reports to the Hotel Operations Manager and in coordination with the Fleet Hotel Maintenance Manager. At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships. Responsibilities: - Inspects public areas and stateroom hotel furniture, fixtures and equipment. - Installs wallpaper, tile, and carpet. - Repairs and installs wood trim and moldings. - Paints doors, walls, trim. - Installs artwork and TV’s. - Performs general carpentry tasks. - Fixes or replaces broken fixtures and equipment. - Replaces light fixtures and fans. - Repairs furniture. - Resolves issues that are assigned from the Hotel Maintenance ticket system. - Accomplishes work duties and tasks independently with limited daily supervision. - Follows required safety protocols. - Works neatly and cleans work space frequently. - Sends summary reports to Hotel Operations Manager for work completed or outstanding while onboard vessel. - Manages sub-contractors to ensure that all work scheduled is completed and acceptable to the agreed terms and conditions. - Performs inspections to ensure quality and assurance of work completed prior to ships going back into service. - Participates in weekly meetings with Hotel Operations Manager & Hotel General Managers. Qualifications: - 5-10 years of carpentry experience in Hotels or Cruise Ships. - Ability to travel to and from vessels as required. - Strong organizational skills and excellent verbal and written communication skills (English). - US Coast Guard regulated pre-employment drug test. Attributes for Success: - Ability to identify, manage, and solve problems. - Ability to manage multiple competing deadlines. - Extreme attention to detail. - Consistent, accountable, confident, assertive, and committed. Work Schedule: - Remote traveling to ships. - Approximately 70% travel. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact. Applicant Acknowledgment By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position. Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎ *This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Hotel Maintenance Technician - Eastern Region The Hotel Maintenance Technician is a skilled craftsman that is responsible for maintaining the furniture, fixtures, and facility for interior hotel spaces onboard American Cruise Lines’ ships. The Technician works closely with the Fleet Hotel Maintenance Manager & Hotel Operations Managers to keep the ships in good condition in accordance with the company’s standards and guest expectations. During the operating season, the Technician will travel to the ships to evaluate, inspect and repair any hotel spaces that require attention. The Technician is required to hang wallpaper, install carpet, install tile, repair/install wood trim and moldings, and other general carpentry tasks. During the off cruising season, the Technician will complete maintenance and repair projects to prepare the ships to return to service in good working order. This position is part of the Hotel Operations Team and reports to the Hotel Operations Manager and in coordination with the Fleet Hotel Maintenance Manager. At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships. Responsibilities: - Inspects public areas and stateroom hotel furniture, fixtures and equipment. - Installs wallpaper, tile, and carpet. - Repairs and installs wood trim and moldings. - Paints doors, walls, trim. - Installs artwork and TV’s. - Performs general carpentry tasks. - Fixes or replaces broken fixtures and equipment. - Replaces light fixtures and fans. - Repairs furniture. - Resolves issues that are assigned from the Hotel Maintenance ticket system. - Accomplishes work duties and tasks independently with limited daily supervision. - Follows required safety protocols. - Works neatly and cleans work space frequently. - Sends summary reports to Hotel Operations Manager for work completed or outstanding while onboard vessel. - Manages sub-contractors to ensure that all work scheduled is completed and acceptable to the agreed terms and conditions. - Performs inspections to ensure quality and assurance of work completed prior to ships going back into service. - Participates in weekly meetings with Hotel Operations Manager & Hotel General Managers. Qualifications: - 5-10 years of carpentry experience in Hotels or Cruise Ships. - Ability to travel to and from vessels as required. - Strong organizational skills and excellent verbal and written communication skills (English). - US Coast Guard regulated pre-employment drug test. Attributes for Success: - Ability to identify, manage, and solve problems. - Ability to manage multiple competing deadlines. - Extreme attention to detail. - Consistent, accountable, confident, assertive, and committed. Work Schedule: - Remote traveling to ships. - Approximately 70% travel. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact. Applicant Acknowledgment By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position. Equal Opportunity Employer American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎ *This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.