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brightwheel logo
brightwheel

#1 platform for early education

Customer Onboarding Manager

Location

United States

Posted

48 days ago

Salary

$75K - $87K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Customer Onboarding Manager

brightwheel

• Manage and empower your team of up to 12 Customer Onboarding Specialists in a remote environment • Drive results from your team by consistently meeting or exceeding activation targets • Monitor key metrics and report on team performance and KPIs, including achievement of activation goals • Drive performance improvements by analyzing your team members’ metrics and conducting call reviews to identify areas of strength and improvement • Coach and train your team through regular 1:1’s, team meetings, and individual call coaching sessions • Partner with Customer Onboarding Leadership to motivate, incentivize, and recognize team members to encourage top performance • Serve as a subject matter expert on your teams; daily responsibilities as well as an escalation point for team members in navigating customer situations. • Interview and onboard new team members • Identify and implement process improvements to continually elevate the customer experience and provide thoughtful, sustainable solutions to benefit the team

Job Requirements

  • Proven 2+ years of experience in customer-facing roles and customer onboarding, specifically focused on SaaS applications and B2B technology-based products or services
  • Exceptional communication, organization, time management, and emotional intelligence skills
  • Methodical and data-driven problem-solving approach, with the ability to critically analyze issues and act decisively
  • Proficiency in utilizing Salesforce to enhance team workflows and drive data-driven business decisions, leveraging reports and dashboards
  • Experience collaborating with diverse cross-functional teams such as Sales, Success, Product, and Engineering
  • Adaptable to rapid changes in a dynamic work environment
  • Deep commitment to fostering team culture and achieving exceptional results
  • Effective leadership skills are demonstrated through leading by example and promoting best practices within the team

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Generous paid parental leave
  • Flexible PTO so you can recharge when you need it
  • Local retirement or savings plans (e.g., 401(k) in the U.S.)

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Job Closed