• Manage and empower your team of up to 12 Customer Onboarding Specialists in a remote environment • Drive results from your team by consistently meeting or exceeding activation targets • Monitor key metrics and report on team performance and KPIs, including achievement of activation goals • Drive performance improvements by analyzing your team members’ metrics and conducting call reviews to identify areas of strength and improvement • Coach and train your team through regular 1:1’s, team meetings, and individual call coaching sessions • Partner with Customer Onboarding Leadership to motivate, incentivize, and recognize team members to encourage top performance • Serve as a subject matter expert on your teams; daily responsibilities as well as an escalation point for team members in navigating customer situations. • Interview and onboard new team members • Identify and implement process improvements to continually elevate the customer experience and provide thoughtful, sustainable solutions to benefit the team

AO Globe Life is offering an opportunity for motivated individuals to begin a meaningful career in a flexible, fully remote environment. This role is ideal for those who want to build long-term success while helping individuals and families understand benefit programs that protect their financial futures. With structured training, ongoing mentorship, and pre-qualified client consultations, you’ll be set up to focus on building relationships and delivering value from day one. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling that supports work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Weekly direct deposit Monthly and quarterly performance bonuses Union representation through OPEIU Local 277 Leadership development and advancement opportunities Recognition programs and performance-based incentives A stable organization with a 70+ year legacy of service What You’ll Do Connect with individuals who have requested information about benefit programs Understand each client’s needs and provide personalized guidance Explain available coverage options clearly and professionally Support clients through the enrollment process and provide follow-up communication Assist existing clients with policy updates, reviews, and general support Maintain accurate digital documentation and ensure compliance standards Participate in training sessions, mentorship programs, and team collaboration Who Thrives in This Role Strong communicators who enjoy helping others Self-motivated professionals comfortable working independently Organized individuals who can manage schedules and responsibilities effectively Candidates confident using Zoom and digital platforms Individuals open to coaching, mentorship, and continuous development Customer service or client-facing experience is helpful but not required Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam Must be physically located within the United States Eligible to obtain a Life Insurance License (licensing support provided) About AO Globe Life For more than 70 years, AO Globe Life has served working families, veterans, and union members by providing supplemental benefits that support long-term financial security. Our organization is built on integrity, service, and long-term relationships—both with our clients and our team. Apply today to begin building a flexible, purpose-driven career with long-term growth potential.

Are you looking for a flexible, rewarding career that recognizes and rewards hard work? Globe Life AO is expanding and seeking Remote Client Success Specialists to join our growing team. This is a fully remote opportunity that allows you to build a successful career from wherever you are—whether at home, in a coffee shop, or on the road. We’re committed to helping you reach your career goals while providing comprehensive training, professional development, and long-term growth opportunities. Whether you’re new to the field or seeking a fresh start, this role offers an opportunity to learn, grow, and make an impact—all from the comfort of your own workspace. Why You’ll Love This Role - Work From Anywhere: Enjoy the freedom of working remotely from any location with Wi-Fi. - Weekly Pay: Consistent weekly pay with performance-based bonuses and unlimited earning potential. - Comprehensive Training: No prior experience required—virtual workshops and mentorship programs are provided. - Excellent Benefits: Union representation (OPEIU Local 277), medical reimbursement, and company-paid life insurance coverage. - Professional Recognition: Incentive trips, conferences, and team-building events for top performers. - Career Growth: Advancement opportunities with ongoing leadership development and mentorship support. Key Responsibilities - Conduct virtual consultations with clients to explain benefit options and assist with enrollment. - Provide personalized service and tailored recommendations based on individual client needs. - Address questions and resolve concerns with professionalism and attention to detail. - Build and maintain strong client relationships through consistent communication. - Expand your professional network using outreach and referral strategies. - Manage your schedule effectively to meet team and client goals. Ideal Candidate We’re looking for professionals who are motivated, adaptable, and driven to succeed in a people-focused environment. The ideal candidate will have: - Strong communication and active listening skills. - The ability to learn quickly and apply new knowledge effectively. - A goal-oriented mindset with a strong work ethic. - The ability to work independently while contributing to a team. - A desire for ongoing personal and professional growth. Why Choose Globe Life AO This is not a typical 9-to-5 position. At Globe Life AO, you’ll have the flexibility to manage your own schedule, the freedom to grow at your own pace, and the opportunity to make a meaningful impact in people’s lives. Our culture is built around mentorship, teamwork, and advancement—empowering you to achieve both personal fulfillment and professional success. If you’re ready to take control of your future and join a company that invests in your growth, we want to hear from you. Apply today and take the next step toward a rewarding, purpose-driven remote career with Globe Life AO.

About Vend Park Vend Park is building the AI-powered operating system for parking in commercial real estate, and we've raised a $17.5M Series A from top investors to do so. We replace outdated, manual parking operations with a modern platform powered by automation, computer vision, and data — delivering 20%+ net operating income improvements for our clients. In under two years, we've scaled to 20+ cities and partnered with leading asset owners including Nuveen, Jamestown, and Federal Realty. We operate with high ownership, speed, and a bias toward action. The Role We're hiring an Onboarding Lead to own the function that takes new properties from signed deal to fully live, revenue-generating operations. This role sits at the center of Vend Park — bridging Sales, Operations, Product, and Customer Success. Onboarding sets the tone for the entire client relationship. You'll design systems that scale across dozens of concurrent launches while personally driving high-stakes implementations that require sharp judgment and strong client management. This is both a builder role (create systems) and an operator role (run live projects). What You'll Own End-to-End Onboarding Execution Own the full lifecycle from sales handoff through kickoff, configuration, go-live, and handoff to Account Management. Manage multiple concurrent property launches across markets and ensure every onboarding is delivered on time, on budget, and with high client satisfaction. Cross-Functional Orchestration Act as the central quarterback across Sales (handoff quality, expectation-setting), Product & Engineering (feature gaps, edge cases), and Operations (staffing, enforcement, on-site execution). Define and enforce clear SLAs for every transition. Client & Stakeholder Management Build trusted relationships with property managers, asset managers, and key tenant stakeholders. Lead onboarding calls, manage expectations, navigate pushback, and own escalations for complex or high-visibility clients. Systems, Process & Scale Design onboarding playbooks, checklists, and workflows that scale across markets. Identify bottlenecks — data collection, signage, tenant communications — and eliminate them. Improve throughput and quality simultaneously. Configuration & Operational Setup Oversee setup of rates, passes, validations, billing structures, data uploads, system configuration, and third-party integrations (marketplaces, payments). Ensure accuracy and completeness before every go-live. Team Building Hire and manage onboarding coordinators as volume grows. Delegate execution-heavy tasks while retaining ownership of outcomes and client experience. What Success Looks Like - You run 8–12+ concurrent onboardings without quality degradation - Go-lives are predictable, repeatable, and low-friction - Clients feel confident, informed, and supported from day one - Internal teams trust onboarding as a high-functioning, reliable system - Onboarding becomes a competitive advantage — not a bottleneck Who You Are - Operator + Builder — You've run complex, multi-stakeholder projects end-to-end and you don't just execute — you design better systems. - High Judgment — You navigate ambiguity, tradeoffs, and client-specific edge cases. You know when to standardize vs. customize. - Exceptionally Organized — You manage multiple projects, timelines, and stakeholders without letting anything fall through the cracks. - Client-Facing & High EQ — You're comfortable pushing back, managing expectations, and building trust with difficult stakeholders. - Data-Driven — You're comfortable with messy data, pattern recognition, capacity forecasting, and process improvement. - Scrappy — You take initiative, operate like an owner, and thrive in fast-moving, sometimes ambiguous environments. Preferred Background 4–8+ years of experience in operations, or client-facing roles, with a strong preference for backgrounds in finance (banking), consulting, or operations at high growth startups. Demonstrated ability to manage complex onboarding engagements, lead multi-location rollouts, and build scalable processes from zero to one. Experience in real estate, parking, or other physical operations environments is a plus, but not required. Why This Role Matters Onboarding is one of the most critical functions to Vend Park's growth today. We're already operating above comfortable capacity, and scaling this function is critical to unlocking the next phase of the company. This is an opportunity to build a core function from the ground up, work directly with leadership, and shape how a fast-growing company scales its operations. Compensation $125,000 base salary + equity + benefits. High ownership and fast growth trajectory. If you love turning chaos into systems and want to build something that scales across real-world infrastructure — we'd love to hear from you.