Malvern Panalytical logo
Malvern Panalytical

We are a global leader in the analytics of material & life sciences.

Customer Support Engineer

Support EngineerSupport EngineerFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

50 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedSpanishEnglish

Job Description

Customer Support Engineer

Malvern Panalytical

• Repair and maintenance of analytical instrumentation • Perform installation of equipment from delivery to sign-off • Respond to customer by telephone within 4 hours to evaluate problem • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using escalation procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Service Manager on all matters • Process parts return and repair in accordance with all policies and guidelines • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Assist in different areas within the District • Perform all the above duties in accordance with applicable ISO9000 directives and company policy

Job Requirements

  • Bachelor of Science (B.S.) or higher
  • Five years related experience and/or training; or equivalent combination of education and experience
  • Preferred backgrounds are in general Chemistry, Physics, Mechanical and/or Chemical Engineering
  • Strong communications skills – written, oral and presentation
  • Valid driver’s license
  • Fluent in both written and spoken Spanish
  • Ability to travel up to 100% of the time, both domestically and internationally
  • Ability to lift up to 50 lbs
  • 80% of English language proficiency

Benefits

  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

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