Req ID: 356461 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Senior Manager to join our team. Job Posting: BPO Senior Manager We are seeking a highly experienced BPO Senior Manager to lead operations, drive performance excellence, and ensure high-quality service delivery across our business process outsourcing teams. This role requires strong analytical abilities, deep domain expertise, and proven leadership skills in managing high-volume, process-driven environments. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. **Must Live in Continental United States** Pay for this role is $85K Basic Qualifications: - 8 years of BPO experience, with at least 3 years in a managerial or senior leadership role. - 5 years Experience in process transitions, implementation, and client relationship management. - 3 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications - Minimum High school diploma or GED. Key Responsibilities - Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs. - Conduct thorough checks for completeness and appropriateness of source data. - Lead fact-finding activities, including information searches, data gathering, and process audits. - Verify, compile, and validate data to support operational activities and reporting requirements. - Identify, resolve, and prevent routine and recurring operational issues. - Collaborate with cross-functional teams to enhance workflows and implement process improvements. - Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability. - Ensure adherence to regulatory, client, and quality standards. Required Skills & Qualifications - Strong analytical ability to review, interpret, and process transactions based on defined operational rules. - Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes. - Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards. - Proven ability to verify, analyze, and compile data accurately. - Experience resolving operational challenges and driving productivity improvements. - Excellent verbal and written communication skills. - Strong leadership capabilities with experience managing large teams in a BPO environment. - Exposure to Lean, Six Sigma, or other process optimization methodologies (preferred but not required). This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology - NTT DATA will provide a computer and headset for remote work. - Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. - Failure to return equipment may result in collection actions and/or other consequences. - Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. - A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking - Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. - Remote employees must adhere to all technical support procedures and protocols. - Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. - Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment. - The workspace must be a permanent, unencumbered location used daily for work. - Employees must work with minimal distractions that do not interfere with business operations or service delivery. - Ideally, the workspace is isolated from other household members and used exclusively for job duties. - Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service. - Employees must work from the same location consistently unless prior approval is obtained. - If a change in work location is necessary: - The new location must meet all Remote Workspace and Technology Requirements. - Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. Summary As the AI Operations Manager, you will report directly to the COO to spearhead our AI Center of Excellence (CoE). Your mission is to accelerate our AI Maturity from experimental pilots to a defined operating model where AI is a standard layer of daily operations. You will be the "boots on the ground" for our AI transformation, bridging the gap between high-level strategy and technical execution. Roles & Responsibilities - CoE Operations & Rollout: Lead the daily operations of the AI CoE, coordinating with cross-functional leaders across Product, Security, IT, and Revenue Operations. - Workflow Automation: Partner with internal teams to identify manual bottlenecks and build agentic, logic-based workflows that significantly reduce manual effort. - Technical SME: Act as the internal expert on our AI stack, including Gemini Enterprise, Claude, Lovable, and n8n. - Enablement & Training: Develop and launch AI literacy training through a lightweight LMS; manage internal communications to address "AI anxiety" while building excitement for new tools. - Innovation Events: Organize and lead quarterly company-wide hackathons to foster a culture of continuous learning and "vibe coding." - Maturity Tracking: Monitor progress against the Gartner AI Maturity Scale, with a specific target of reaching Level 3 (Operational) by late Q3. Who You Are - Systems Thinking: You have the ability to look at a messy human process and map it into a clean logic flow (Trigger > Logic > AI Action > Output). - Prompt Engineering & Governance: You go beyond basic chat interactions to build repeatable, high-quality prompt templates for company-wide use. - Change Management: You possess the "soft skills" necessary to navigate organizational shifts, supporting employees through the transition to an AI-augmented workplace. Preferred Education and Experience - B2B SaaS Background: 2–4 years of experience in Revenue, Sales, or IT Operations within a B2B SaaS environment. - AI Tooling Fluency: Proven experience building with or managing enterprise AI tools (e.g., Gemini, Claude, n8n, or similar low-code/automation platforms). - Strategic Communication: Ability to translate complex AI concepts into actionable training for diverse, non-technical teams. - Project Leadership: Experience running cross-functional initiatives or technical events like hackathons. - Operational Mindset: A relentless focus on ROI; you are passionate about eliminating repetitive tasks to unlock human capacity. Core Qualities - Bias for Action: You’re an expert at identifying the next step, communicating intent, and executing without being prompted. - Remote-First Mentality: We are a 100% remote company. You are a self-starter who communicates with clarity and purpose. - Ownership: We don't micromanage. You will have the freedom to act and the accountability to deliver results. - Human-Centric: You enjoy collaborating and keeping things fun. A good sense of humor helps us stay connected in a distributed environment.

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Summary The Enablement Manager will be responsible for developing and executing enablement strategies that empower these teams with the knowledge, tools, and resources they need to effectively engage with customers, drive growth, and deliver results. You will create and lead continuing education training programs, eLearning scripts, sales playbooks, and other key initiatives that streamline workflows and improve the customer buying experience. This role will ensure that Deel's GTM Sales teams are aligned, well-equipped, and performing at their best as the company expands globally. Responsibilities - Contribute to the development, delivery, and continuous improvement of our core global GTM enablement programs including product knowledge, sales process soft skills, and productivity tool optimization. - Collaborate with stakeholders and subject matter experts across the business and content development colleagues to define, develop and deliver enablement programs and projects that produce maximum impact. - Set clear responsibilities and expectations for program stakeholders and provide continuous feedback. - Utilizing internal and vendor-based AI tools, develop a blended training program of remote content delivery as well as e-learning content. - Define and track program milestones and KPIs with timely reporting. - Deliver observable and measurable learning and evaluation outcomes in line with agreed business needs. - Report to stakeholders on progress against KPIs per project. - Engage with and understand audiences to ensure that programs meet their ongoing needs. Qualifications - 3+ years of experience in Sales Enablement, Revenue, or GTM Enablement, or a closely related role - Training or degree in learning and development or related fields. - Strong passion for learning, coaching, and motivating others. - Exceptional organizational, project management, and prioritization skills under pressure. - Clear communicator, fluent in English, with experience providing feedback to teams and stakeholders. - Specific examples of using AI-centric tools to outline, produce, deliver, and/or evaluation training content. - Self-driven, results-oriented, and able to solve problems independently. - Outstanding interpersonal skills, able to build trust and motivate others. - Quick learner with a growth mindset and experience in the fast-paced tech sector. - Experience utilizing productivity tools such as Gong, Outreach, Nooks, Sales Navigator, and/or SFDC are a plus - Experience with sales and qualification methodologies such as SPIN, Sandler, ValueSelling, Command of the Message, BANT, and/or MEDDICC are a plus. - Experience utilizing enablement tools such as WINNai, Synthesia, Gemini, Aligned, and/or a LMS are a plus. Ce que nous faisons définit qui nous sommes. Deel est la plateforme tout-en-un de paie et de RH dédiée aux équipes internationales. Notre vision est de donner à chaque individu, équipe et entreprise accès aux opportunités mondiales. Conçue pour répondre aux modes de travail actuels, Deel regroupe le SIRH, la paie, la conformité légale, les avantages sociaux, la performance et la gestion des équipements au sein d'une interface unique et fluide. Grâce à des outils propulsés par l'IA et une infrastructure de paie interne, Deel accompagne tous les types de travailleurs dans plus de 150 pays, aidant ainsi les entreprises à se développer de manière plus intelligente, plus rapide et plus conforme. Comptant parmi les plus grandes entreprises au monde, notre équipe de 7 000 collaborateurs s'étend sur plus de 100 pays, parle 74 langues et porte une culture connectée et dynamique qui favorise l'apprentissage continu et l'innovation pour nos clients. Pourquoi devriez-vous prendre part à notre succès ? En tant qu'entreprise de Logiciel en tant que Service (SaaS) à la croissance la plus rapide de l'histoire, Deel transforme la manière dont les talents mondiaux se connectent aux entreprises de premier plan ; brisant les frontières qui limitent traditionnellement l'embauche et les opportunités de carrière. Nous ne nous contentons pas de créer un logiciel ; nous bâtissons l'infrastructure du futur du travail, favorisant une économie mondiale plus diverse et inclusive. En 2024 seulement, nous avons versé 11,2 milliards de dollars à des travailleurs dans près de 100 devises et fournit une couverture santé et des avantages sociaux dans 109 pays, garantissant que chacun soit rémunéré et protégé, peu importe où il se trouve. Notre élan se reflète dans nos réussites et la satisfaction de nos clients : CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, ainsi qu'une reconnaissance répétée dans la liste des meilleures entreprises de Y Combinator, tout en maintenant une note moyenne de 4,83 basée sur 15 000 avis via G2, Trustpilot, Capterra, Apple et Google. Votre expérience chez Deel sera un véritable accélérateur de carrière. À l'avant-garde de la révolution mondiale du travail, vous relèverez des défis complexes qui impactent la vie professionnelle de millions de personnes. Porté par notre dynamique, soutenue par une valorisation de 17,3 milliards de dollars et un revenu annuel récurrent (ARR) d'un milliard de dollars en un peu plus de cinq ans, vous générerez un impact significatif tout en développant une expertise qui fera de vous un leader convoité de la transformation du travail à l'échelle mondiale. Résumé Le Gestionnaire de la Formation sera chargé de développer et de mettre en œuvre des stratégies d'habilitation qui permettront à ces équipes d'acquérir les connaissances, les outils et les ressources dont elles ont besoin pour s'engager efficacement auprès des clients, stimuler la croissance et obtenir des résultats. Vous créerez et dirigerez des programmes de formation continue, des scripts d'e-learning, des guides de vente et d'autres initiatives clés qui optimisent les flux de travail et améliorent l'expérience d'achat des clients. Ce rôle garantira que les équipes de vente GTM de Deel sont alignées, bien équipées et performantes au meilleur niveau alors que l'entreprise se développe à échelle mondiale. Responsabilités - Contribuer au développement, à la livraison et à l'amélioration continue de nos programmes mondiaux d'habilitation GTM, y compris les connaissances produits, les compétences interpersonnelles du processus de vente et l'optimisation des outils de productivité. - Collaborer avec les parties prenantes et les experts en la matière dans l'ensemble de l'entreprise ainsi que les collègues de développement de contenu pour définir, développer et mettre en œuvre des programmes et des programmes de support produisant un impact maximal. - Définir des responsabilités et des attentes claires pour les acteurs clé et fournir une rétroaction continue. - Développer un programme de formation mixte combinant e-learning et la livraison de contenu à distance en utilisant des outils d'IA internes et basés sur des fournisseurs externes, - Définir et suivre les jalons du programme et les indicateurs de performance clés (IPC) avec des rapports opportuns. - Livrer des résultats de formation et d'évaluation observables et mesurables conformes aux besoins organisationnels convenus. - Reporter régulièrement aux parties prenantes des projets sur la progression par rapport aux IPC - S'engager auprès des audiences pour les comprendre et ainsi garantir que les programmes répondent à leurs besoins continus. Qualifications - 3 ans ou plus d'expérience en support/formation de ventes, de revenus, en habilitation GTM ou dans un rôle étroitement lié à ces fonctions - Formation ou diplôme en formation et développement ou dans des domaines connexes. - Passion marquée pour la formation, l'entraînement et la motivation des autres. - Excellentes compétences en organisation, en gestion de projet et en hiérarchisation des priorités sous pression. - Communication claire, Anglais fluide et expérience en matière de rétroaction auprès d'équipes et/ou acteurs clé - Exemples concrets d'utilisation d'outils centrés sur l'IA pour élaborer, produire, mettre en œuvre et/ou évaluer des contenus de formation. - Autonomie, profil axé sur les résultats et capable de résoudre les problèmes de façon indépendante. - Excellentes compétences interpersonnelles, capable de gagner la confiance des autres rapidement et de les motiver. - Facilité pour apprendre rapidement; nous recherchons un profil ayant un état d'esprit de croissance et de l’expérience dans le dynamisme intrinsèque au secteur tech - Une expérience avec des outils de productivité comme Gong, Outreach, Nooks, Sales Navigator et/ou SFDC est un atout. - Une expérience avec les méthodologies de vente et de qualification telles que SPIN, Sandler, ValueSelling, Command of the Message, BANT et/ou MEDDICC est un plus. - Une expérience avec des outils tels que WINNai, Synthesia, Gemini, Aligned et/ou un LMS est un avantage. Rémunération Globale Nos collaborateurs méritent une rémunération juste et compétitive qui s'adapte à leur réalité. Avec des avantages sociaux et des gratifications évolutives, notre programme de rémunération globale reflète notre engagement en faveur de l'inclusion et de l'accessibilité pour tous. Ce dont vous bénéficierez : - Des opportunités d'attribution d'actions (stock options) selon votre rôle, votre statut d'emploi et votre localisation. - Des avantages et privilèges supplémentaires basés sur votre statut d'emploi et votre pays. - La flexibilité du travail à distance, incluant un accès optionnel aux espaces WeWork. Égalité des chances et Diversité Chez Deel, nous sommes un employeur garantissant l'égalité des chances. Nous valorisons la diversité et encourageons vivement les candidatures de personnes qualifiées, sans distinction de race, de religion, de sexe, d'origine nationale, d'identité de genre, d'orientation sexuelle, d'âge, d'état civil, de statut de vétéran, de handicap, de grossesse ou de maternité, ou de toute autre caractéristique protégée par la loi. Sauf accord contraire, nous communiquons avec les candidats via des adresses e-mail spécifiques à Deel (se terminant par @deel.com ou celles de sociétés acquises comme @payspace.com et @paygroup.com). Vous pouvez consulter nos offres d'emploi à jour sur notre page carrières. Accessibilité et Processus de Recrutement Deel s'engage à offrir des aménagements sur demande tout au long du processus de recrutement, de sélection et d'évaluation pour les candidats en situation de handicap. Si vous avez besoin d'un aménagement, veuillez en informer notre équipe d'acquisition de talents via [ce lien] ; un membre de l'équipe vous contactera pour garantir votre participation équitable. En cas de difficulté d'accès au formulaire, contactez-nous à recruiting@deel.com. Notre processus repose principalement sur des entretiens et des évaluations liées au poste. Dans certains cas restreints, nous pouvons examiner des informations contextuelles informelles pertinentes pour le rôle, conformément à nos obligations de confidentialité et d'équité. Utilisation de l'IA et de la Technologie Ce processus de candidature utilise des outils d'aide à la décision automatisée (AEDT) et des systèmes d'IA pour évaluer les candidats en fonction de leur niveau d'expérience, de leurs compétences techniques et de leurs qualifications. En tant qu'entreprise 100 % en télétravail, nous utilisons également des technologies de détection de fraude et de deepfake propulsées par l'IA pour vérifier l'authenticité de l'identité des candidats lors des évaluations. Ce traitement est effectué dans le respect des lois sur la protection des données, la gouvernance de l'IA et le droit du travail. Nous garantissons qu'une supervision humaine est maintenue pour toutes les décisions finales d'embauche. Vos données personnelles ne sont pas utilisées pour entraîner des modèles d'IA. Pour plus d'informations, consultez notre Politique de Confidentialité. Note pour les résidents de New York : Conformément à la loi locale 144 de NYC, un audit indépendant sur les biais a été réalisé sur nos outils AEDT ; les résultats sont consultables sur Ashby et Covey. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy - Stock grant opportunities dependent on your role, employment status and location - Additional perks and benefits based on your employment status and country - The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process does utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. As a fully remote company, we also utilise AI-powered deepfake and fraud detection technologies to verify the authenticity of candidate identities and interactions during assessments and interviews. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Privacy Policy. - For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Tucson Benefits and Eligibility Manager Division of Member and Provider Services (DMPS) Job Location: Address: 7202 E Rosewood St, Tucson, AZ 85710 This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Posting Details: Salary: $58,495 Grade: 22 First Review of Resumes: April 14, 2026 OPEN TO AHCCCS EMPLOYEES ONLY Job Summary: This position supervises and manages a staff of medical eligibility specialist, financial eligibility specialist, and supervisors who are responsible for determining the eligibility of potential and continuing members who work with the administration of the Arizona Long Term Care (ALTCS), Medicare Savings Programs (MSP) and Medical Assistance - Specialty Programs (MA-SP). Position monitors reports; timely actions; oversees case completion; monitors and evaluates job performance; consults with management and supervisory staff to provide technical assistance; and assists the Regional Manager with office functions. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Major duties and responsibilities include but are not limited to: • Ensuring that uniform interpretations and application of State and Federal laws, agency policies and rules and regulations governing ALTCS, MSP and MA-SP programs and other related program activities are maintained. Resolving escalated issues and making referrals as appropriate. • Monitoring the timeliness of eligibility determinations. Updating and utilizing reports to ensure determinations are made within 45 days. Following up with staff on cases approaching or exceeding the due date. Being proactive by ensuring timely determinations are made. • Monitoring the quality of eligibility determinations. Completing pre-disposition QA reviews as needed. Following up with staff on QA findings. Developing corrective action plans in response to QA findings and being proactive by ensuring consistent quality determinations are made. • Manage and develop financial and medical staff and supervisors. Conducting regular unit meetings to ensure information is given to staff in a timely manner; attending staff meetings. Holding weekly meetings to review pending reports. Meeting no less than monthly with direct reports for performance conferences. • Champion AMS in Eligibility Operations and provide guidance, insight and support to the lag and lead goals at the administrative and operational levels. Mentor supervisors to develop an operationally efficient and highly performing engaged workforce. Creating and maintaining an atmosphere in support of division/ agency vision and culture resulting in high morale and employee involvement. • Works with office logistics along with ordering and assigning computers, phone and other technology for employees. • Participating in problem solving and/or planning work groups. Conducting orientation and on the job training for staff. Knowledge, Skills & Abilities (KSAs): Knowledge: • ALTCS Medical and Financial eligibility and MSP and MA-SP Federal and State rules, regulations, policies and procedures • AHCCCS philosophy, goals and objectives • Tasks and functions performed by ALTCS and MA-SP supervisors, financial and medical eligibility staff • Quality Assurance (QA) process and how findings relate to the specific functions performed by staff • Systems: Health-e-Arizona Plus, AHCCCS Prepaid Medical Management Information System (PMMIS), Docuwear and Rightfax • Cause and effect relationship between problems and solutions • Functions of other divisions and administrations and how their work affects the operations of MSP, MA-SP and ALTCS • Personnel rules, policies and procedures • Leadership styles and practices • Call center operations • Arizona Management System (AMS) Skills: • Establishing and maintaining effective working relationships with professional subordinates while evaluating their work and recommending changes • Communicating effectively verbally and in writing with staff members of varied backgrounds and at different skill and experience levels • Strong interpersonal skills to effectively manage staff and interact with program contractors, health plans and AHCCCS members • Organizational skills for prioritizing, scheduling, coordinating and implementing workload • Strong management and leadership • Data collection, and analyzing information and processes • Interviewing techniques, both financial and medical Abilities: • Interpret, analyze and apply current laws, rules, regulations and policies • Direct subordinates and determine work assignments • Communicate effectively, both orally and in writing • Type and use a personal computer/laptop and other computer programs • Travel and stay overnight as needed • Handle facility and systems issues Selective Preference(s): Arizona Driver's License Minimum: Two years of supervisory level experience or three years of professional experience related to health programs appropriate to the assignment including program planning and administration may substitute for the experience supervision; a Master's degree in a field appropriate to the assignment may substitute for one year of the required technical experience. Preferred: Two years of supervisory level experience performing eligibility (Financial) work or two years’ experience performing medical eligibility work (PAS Assessor). Experience related to health programs in Aging, Developmental/Physical Disabilities or Mental Health, which include program planning or administration. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.