Position Title Patient Scheduling Associate Olathe Medical Pavilion A Position Summary / Career Interest: The Patient Scheduling Associate provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The Patient Scheduling Associate also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. (Employees in the call center setting may have the opportunity to work remotely from home after demonstrating consistent competency with job duties.) In the clinical location, this role is responsible for front desk operations including greeting and checking in customers and visitors, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for daily patient appointments. Responsibilities and Essential Job Functions - Position responds to a high-volume of incoming telephone calls. Answers phone calls in a timely manner; provides complete and accurate exam related information to the patient regarding prep and other exam related notes; keeps work area organized and scheduling information readily available; maintains productivity within benchmark levels. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. - Educates patients on providing medical records and other medical documentation needed for TUKHS appointments. Verifies patient demographics and insurance information and verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning document preparation, updating documentation and processing of referrals/order/appointment requests. Scheduler maintains discretion and protects patient confidentiality and privacy. Secures patient signatures for consent and financial forms. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare). Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures. Preauthorization of clinic specific visits and procedures as needed. - Pre-Visit Scheduling Schedule internal and external incoming department referrals. Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required. Review all clinic orders for date, time, signature, and pagers. Verifies referring physician orders against scheduled appointments for accuracy. - Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Responsible for supporting patient through self-check-in utilizing MyChart and the EMR. Ensure proper front desk coverage until last patient is dismissed from the clinic and any follow-up visits are scheduled. Responsible for outpatient clinic direct rooming - Schedules/reschedules/cancels in person appointments, telehealth visits, surgeries, procedures and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments. - Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Follows and completes all standard registration documentation and scanning process in the Health System EMR. Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. - Effectively communicates Health System Policies to patients and patient advocates. Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding SHC services. - Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Employees are expected to follow all health system policies and procedures: personal protective equipment (PPE) guidelines, attire, etc. - Follows all regulatory and compliance standards, documented protocols and guidelines, daily maintenance of workspace and following environmental health cleaning guidelines. - Maintains knowledge and understanding of scheduling protocols and guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures. Maintains knowledge of order entry and scanning capabilities as job requires. Position may manage departments Scheduling Inbasket and voicemails. - Patient specific labels; apply patient labels to progress notes, order forms, and other patient specific forms as needed. - Establishes and maintains productive working relationships with providers and the clinical care team. Communicates with the care team and supports staff on various patient issues. - Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports and participates in patient experience initiatives including marking campaigns and event registration. - Attends and participates in department clinic daily huddles and process improvement initiatives and any staff training or education activities relating to job position. - Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties. Responds to outgoing telephone calls and faxed referrals. - Employees in some departments may be asked to provide coverage at alternate locations to meet critical staffing level needs, as deletaged by management. - Demonstrates the initiative to assist others and other shifts as needed. Assists Team members as assigned/needed. Lower level positions in this family may shadow higher level positions. - Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. - Assigned to work Appointment Request WQ – including proper filtering and prioritization in accordance with specialty standards. - Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc). Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required. - Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms. - Call for consults using appropriate consult forms as a guide. - Must Meet the competencies for this role before being eligible for advancement to next level scheduling role. - Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. - These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience - High School Graduate or GED. - Six months direct customer service in a health care field Preferred Education and Experience - College coursework completed towards an Associate’s or Bachelor’s Degree - 1 or more years direct customer service in a health care, hospital or contact center environment Required Language Skills - Fluent English - Ability to read, write, speak, and understand. Knowledge Requirements - Basic computer skills including Microsoft Excel, Word, Outlook and Teams. - Ability to maintain patient confidentiality - High level of customer services skills focusing on problem resolution Time Type: Full time Job Requisition ID: R-50922 Important information for you to know as you apply: - The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. - The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu. - Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

• Make outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues • Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment • Follow and accurately utilize regulated and client-approved scripts, as well as internal scripts and processes • Document all member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives • Follow departmental procedures when communicating with members, clinicians, and physician offices • Perform additional tasks as requested by Management • Support business needs by handling inbound calls, manual outbound calls, and outbound calls initiated by the telephony system • Serve as a subject matter expert for peers, including side-by-side coaching and assisting with training new or fellow employees • Accept and respond appropriately to constructive feedback • Work overtime and participate in on-call rotations as requested • Protect the security and privacy of all protected health information (PHI) accessed during normal work activities

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. This position is remote however the employee will be required to work Central Time hours based on business support needs II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned. - Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes. - Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms. - Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues. - Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence. - Effectively utilizes, coordinates and cultivates relationships with internal and external customers. - Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams. - Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings. - Leverages existing customer relationships to identify new waste stream opportunities. - Drives new opportunities through the use of written correspondence, collateral materials, email, and phone calls. - Provides leads to account managers and program managers using WM sales management tools. - Conducts effective probing of inbound customer calls to identify the proper methodology to "close" the customer. - Assists account managers with receivables and collections issues. - Handles inbound customer calls and referrals from account managers. - Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators. III. Supervisory Responsibilities This job has no direct supervisory responsibilities. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the U.S. A. Education and Experience - Education: High School Diploma or GED (accredited). - Experience: One (1) year of relevant work experience (in addition to education requirement). - Preferred Experience: Prior experience with special waste streams and would strongly prefer prior exposure to Ignite or Salesforce. B. Certificates, Licenses, Registrations or Other Requirements - None C. Other Knowledge, Skills or Abilities Required - Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires interpersonal skills for internal and external interactions. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; - Required to exert physical effort in handling objects less than 30 pounds rarely; - Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; - Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; The normal setting for this job is a home office setting. The expected base pay range for this position across the U.S. is $50,900 - $68,885. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

About Us Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems. Job Overview This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.