Job DetailsJob Location: PCR (ProtoCall Remote) NM - Anywhere, NM 87109Salary Range: $27.00 - $32.00 HourlyThe Helpdesk Technician III (HTIII) serves as the technical lead for the Helpdesk Team, providing advanced support, escalation management, mentorship, and limited hands-on infrastructure work. In addition to managing and resolving complex service requests, this role is responsible for endpoint design and management, supporting junior Helpdesk Technicians, and bridging operational responsibilities with infrastructure and systems administration. This position reports to the Assistant IT Director and plays a key role in maintaining service excellence across Protocall’s IT operations. Typical Duties: The HTIII’s principal responsibility is to respond to and support Protocall’s Helpdesk Ticketing processes, while also serving as a technical lead for escalations, infrastructure-adjacent tasks, and endpoint architecture. Typical duties may include: ● Serve as the senior point of escalation for complex Helpdesk requests across hardware, software, or access-related issues ● Provide mentorship and technical guidance to Helpdesk Technicians I and II ● Design, implement, and maintain user endpoint strategies including imaging, device management, patching, security, and configuration standards ● Support provisioning and deprovisioning user accounts and access using Active Directory, Entra (Azure AD), Microsoft 365, as well as any other involved systems ● Collaborate with the Assistant IT Director on service improvement, process development, and implementation of new tools or systems ● Troubleshoot advanced technical issues related to workstations, remote connectivity, authentication, and endpoint performance ● Document processes, workflows, and troubleshooting guides for use by the Helpdesk team ● Support monitoring of endpoint performance and proactively address emerging technical issues ● Participate in implementation and testing of new software, tools, or updates ● Provide phone or remote IT support across Protocall’s remote-first environment ● Set up and configure devices, software, and accounts for new users and employees ● Contribute to the administration of all IT-related systems and cloud-based platforms ● No need to view PHI or access Proteus as part of normal job duties. May have inadvertent access to PHI in the course of performing IT support and administration functions ● Perform other duties as requested ________________________________________ Additional Responsibilities ● Participate in IT Helpdesk on-call rotation (not to exceed 1 week in 4) ● Serve as a technical mentor and training lead across the Helpdesk team ● Act as Subject Matter Expert (SME) for endpoint management and 1–2 other agreed-upon areas of technical scope Requirements for the Helpdesk Technician III All skills required for Helpdesk Technician I and II Minimum of 2–4 years of experience in IT helpdesk, technical support, or desktop administration Proven aptitude to manage and complete technical projects independently Demonstrated leadership or mentorship experience within an IT support environment Strong understanding of modern endpoint management (e.g., MDM, imaging, patching, configuration tools) Working knowledge of Microsoft Active Directory, M365 administration, Windows OS, and basic network principles Ability to diagnose and resolve complex technical issues across diverse platforms Excellent written and verbal communication skills Strong documentation habits and process improvement mindset Endorsement of Assistant IT Director based on experience working with the individua Preferred Certifications (not required, but strongly encouraged): CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate or equivalent ITIL Foundation certification

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary - Attendance during the 21 week training period is required. After completion of the training period, overtime may be required based on business needs. - Applicants must reside in Central Standard Time Zone (CST), Mountain Standard Time (MST) or Pacific Standard Time (PST) Performs claim documentation review, verifies policy coverage, assesses claim validity, communicates with healthcare providers and policyholders, and ensures accurate and timely claims processing. Contributes to the efficient and accurate handling of medical claims for reimbursement through knowledge of medical coding and billing practices and effective communication skills. Job Description - Handles and processes claims submitted by healthcare providers, ensuring accuracy, efficiency, and strict adherence to policies and guidelines. - Determines the eligibility and coverage of benefits for each claim based on the patient's insurance plan and policy guidelines and scope. - Assesses claims for accuracy and compliance with coding guidelines, medical necessity, and documentation requirements. - Documents claim information in the company system, assigning appropriate codes, modifiers, and other necessary data elements to ensure accurate tracking, reporting, and processing of claims. - Conducts reviews and investigations of claims that require additional scrutiny or validation to ensure proper claim resolution. - Determines if claims processing activities comply with regulatory requirements, industry standards, and company policies. Required Qualifications - Proficient in basic computer operations and software applications - Experience in a production environment. - Ability to performance metrics including production, quality, and turnaround time. - Possess strong teamwork and organizational skills. Preferred Qualifications - Ability to multi-task - Ability to work independently or as part of a group Education High School diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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• Serve as a key embedded member of our clients Rural Health Transformation Program, providing enterprise-level architectural leadership. • Ensure end-to-end architectural coherence, governance integration, and sustainability across the State’s modernized health data ecosystem. • Work closely with RHTP leadership, State Enterprise Architects, program managers, and delivery teams. • Define and govern architectures that enable long-term modernization of the client’s statewide health data infrastructure. • Design and maintain enterprise governance architecture covering data ingestion, entity resolution, metadata, lineage, data quality, SPC/DQ, and BI workflows. • Establish and manage Architecture Decision Records (ADRs) and Enterprise Architecture Decision Records (EADRs). • Integrate architectural checkpoints into Azure DevOps (ADO) Agile delivery workflows.