Role Description For Bullet Echo, we're looking for a Junior Support Agent to join our player experience team. This role is not just about answering tickets. It's about being the front line of communication with players — resolving issues, maintaining a positive experience, and representing the game in every interaction. It's a junior role, but not a passive one. We're looking for someone who takes ownership of their queue, communicates clearly, and doesn't need to be told twice. What You'll Do - Handle player support tickets via Helpshift (gameplay, account, technical issues) - Respond to players in a clear, helpful, and structured way - Moderate player reports related to rule violations (cheating, misconduct) - Escalate issues when needed and collaborate with the team - Occasionally report bugs based on player feedback - Maintain and update internal knowledge base and help center articles - Flag outdated or missing documentation and contribute to keeping it current - Maintain consistent performance across response quality and speed - Support the team with various operational tasks beyond direct player communication Qualifications - Basic digital literacy (browser, email, Google tools) - Stress tolerance — ability to handle direct or aggressive communication - Service mindset — empathy, patience, and a positive attitude - Fluency in both English and Russian would be considered an advantage - Ability to make decisions independently without constant supervision - Experience in customer support or service roles is a plus - Strong written communication skills — able to explain things clearly and concisely - Attentive to detail — able to spot recurring issues and connect the dots across player reports Nice to Have - Gaming background (PC, console, or mobile) is a strong plus - Experience with any helpdesk or ticketing platform (Helpshift, Zendesk, Freshdesk, etc.) - Moderation experience — Discord, Telegram, forums, or similar communities Why this role is interesting Our projects are live games with a real, active player base — which means the work here is never abstract. You're not testing hypothetical scenarios or filling out forms into the void. Every ticket is a real person who ran into a real problem, and your response actually matters to them. You'll also get an honest look at how a mobile game operates from the inside: what players care about, where things break, how teams coordinate when something goes wrong. As part of the recruitment process, we will need to process your personal data in order to review your application and communicate with you. You can find more information about how we handle your data in our Recruitment Privacy Notice.

For Bullet Echo, we're looking for a Junior Support Agent to join our player experience team. This role is not just about answering tickets. It's about being the front line of communication with players — resolving issues, maintaining a positive experience, and representing the game in every interaction. It's a junior role, but not a passive one. We're looking for someone who takes ownership of their queue, communicates clearly, and doesn't need to be told twice. What You'll Do - Handle player support tickets via Helpshift (gameplay, account, technical issues) - Respond to players in a clear, helpful, and structured way - Moderate player reports related to rule violations (cheating, misconduct) - Escalate issues when needed and collaborate with the team - Occasionally report bugs based on player feedback - Maintain and update internal knowledge base and help center articles - Flag outdated or missing documentation and contribute to keeping it current - Maintain consistent performance across response quality and speed - Support the team with various operational tasks beyond direct player communication What We're Looking For - Basic digital literacy (browser, email, Google tools) - Stress tolerance — ability to handle direct or aggressive communication - Service mindset — empathy, patience, and a positive attitude - Fluency in both English and Russian would be considered an advantage - Ability to make decisions independently without constant supervision - Experience in customer support or service roles is a plus - Strong written communication skills — able to explain things clearly and concisely - Attentive to detail — able to spot recurring issues and connect the dots across player reports Nice to Have - Gaming background (PC, console, or mobile) is a strong plus - Experience with any helpdesk or ticketing platform (Helpshift, Zendesk, Freshdesk, etc.) - Moderation experience — Discord, Telegram, forums, or similar communities Why this role is interesting - Our projects are live games with a real, active player base — which means the work here is never abstract. You're not testing hypothetical scenarios or filling out forms into the void. Every ticket is a real person who ran into a real problem, and your response actually matters to them - You'll also get an honest look at how a mobile game operates from the inside: what players care about, where things break, how teams coordinate when something goes wrong As part of the recruitment process, we will need to process your personal data in order to review your application and communicate with you. You can find more information about how we handle your data in our Recruitment Privacy Notice

For Bullet Echo, we're looking for a Junior Support Agent to join our player experience team. This role is not just about answering tickets. It's about being the front line of communication with players — resolving issues, maintaining a positive experience, and representing the game in every interaction. It's a junior role, but not a passive one. We're looking for someone who takes ownership of their queue, communicates clearly, and doesn't need to be told twice. What You'll Do - Handle player support tickets via Helpshift (gameplay, account, technical issues) - Respond to players in a clear, helpful, and structured way - Moderate player reports related to rule violations (cheating, misconduct) - Escalate issues when needed and collaborate with the team - Occasionally report bugs based on player feedback - Maintain and update internal knowledge base and help center articles - Flag outdated or missing documentation and contribute to keeping it current - Maintain consistent performance across response quality and speed - Support the team with various operational tasks beyond direct player communication What We're Looking For - Basic digital literacy (browser, email, Google tools) - Stress tolerance — ability to handle direct or aggressive communication - Service mindset — empathy, patience, and a positive attitude - Fluency in both English and Russian would be considered an advantage - Ability to make decisions independently without constant supervision - Experience in customer support or service roles is a plus - Strong written communication skills — able to explain things clearly and concisely - Attentive to detail — able to spot recurring issues and connect the dots across player reports Nice to Have - Gaming background (PC, console, or mobile) is a strong plus - Experience with any helpdesk or ticketing platform (Helpshift, Zendesk, Freshdesk, etc.) - Moderation experience — Discord, Telegram, forums, or similar communities Why this role is interesting - Our projects are live games with a real, active player base — which means the work here is never abstract. You're not testing hypothetical scenarios or filling out forms into the void. Every ticket is a real person who ran into a real problem, and your response actually matters to them - You'll also get an honest look at how a mobile game operates from the inside: what players care about, where things break, how teams coordinate when something goes wrong As part of the recruitment process, we will need to process your personal data in order to review your application and communicate with you. You can find more information about how we handle your data in our Recruitment Privacy Notice

Title: Technical Service Advisor Location: Houston United States Job Description: POSITION SUMMARY: The Technical Service Advisor will provide high-level technical waste disposal support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams. PRINCIPAL RESPONSIBILITIES: - Collaborate with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services. - Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support. - Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports. - Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines. - Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development. KNOWLEDGE, SKILLS AND ABILITIES: - Building a rapport with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. - Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. - Knowledgeable waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations. - Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. - Excellent verbal and written communication skills, including presenting findings in a concise format. - Negotiation and problem-solving skills. - Possess good knowledge of business math, geometry, and basic accounting processes. - Knowledge of computer technology for communication, data gathering, and reporting. - Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. - Ability to work independently and as part of a team in a fast-paced environment. - Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS: - Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. - Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns. MINIMUM QUALIFICATIONS: - 2-4 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise. The role may be based out of either the Sam Houston Parkway location or the Robstown location. The position follows a hybrid schedule, requiring four days per week onsite and one day remote. This is a hybrid role based in Houston, TX and is not eligible for full-time remote work. Rewarding Compensation and Benefits Eligible employees can elect to participate in: - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - Retirement plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO) - Benefits: https://jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers' expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron's 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere's World's Most Ethical Companies - Fortune World's Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global