Company : enGenJob Description : JOB SUMMARY This job supports the executive leadership of the Organization with a range of strategy activities essential to ensuring the Organization's goals. Provide analytical/strategic thinking and leadership support that enables project teams to isolate business issues, design and execute analytics for studying business issues (market research, scenario planning, forecasting, market share, profitability, etc.), develop technical content (competitive intelligence, market trend analysis), support development of formal recommendations to senior levels of organizational leadership, create documents (go-to-market or operational strategies, etc.) that inform critical strategic issues and decisions, support the planning, communication, and management of the enterprise strategy, and/or support the execution of enterprise strategic initiatives through a disciplined process and approach. ESSENTIAL RESPONSIBILITIES - Work with business/market owners to identify key business issues, apply right analytical framework, develop solution and recommendations, represent findings to stakeholders, and own the outcome. - Manage major strategy projects comprised of internal and/or external consulting resources. - Provide periodic informal work guidance/direction to junior team members; provide performance input and recommendations to management for development/training plans. May have supervisory responsibilities on a project basis. - Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues. - Consult with business owners to identify, clarify, and resolve complex issues critical to the success of the initiative. - Coordinate initiative impacts with other strategic initiatives to ensure alignment of the overall strategy. - Work on other Enterprise level strategy projects as needed. - Other duties as assigned or requested. EDUCATION Required - Bachelor's Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Preferred - Master’s Degree in Business, or related field EXPERIENCE Required - 7 years of experience in strategic planning or related work experience - 2 years of consulting experience (external or internal) or equivalent combination of experience and advanced degree Preferred - Extensive knowledge of health insurance and/or provider operations - Experience in operational improvement, change management, capability roadmaps, and/or program management - Thorough knowledge of membership, rates, financial, economic, and competitive data - Significant experience working across teams and managing relationships in a matrixed environment - Experience working with health plans, physicians, and other providers - Support the planning, communication, and management of the enterprise strategy SKILLS - Understanding of the health care industry trends and challenges - Demonstrated relationship, influencing, collaboration, and teamwork skills. Needs to be able to lead cross-functional, cross-business unit teams in complex projects and handle internal politics of change - Strong project leadership/management skills - Strong emotional intelligence, with servant leadership mindset - Focus on impacts to the customer of decisions rendered - Proactive in driving change and continuous improvement - Team management skills - Deep analytical skills, with the ability to structure and perform complex analytics Language (Other than English): - None Travel Requirement: - 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type - Office-based Teaches / trains others regularly - Occasionally Travel regularly from the office to various work sites or from site-to-site - Rarely Works primarily out-of-the office selling products/services (sales employees) - Never Physical work site required - Yes Lifting: up to 10 pounds - Constantly Lifting: 10 to 25 pounds - Occasionally Lifting: 25 to 50 pounds - Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $118,400.00 Pay Range Maximum: $196,800.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Become a part of our caring community The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes. This role operates within the Product Delivery organization and partners closely with Product, Technology, Operations, and Business stakeholders to design, deliver, and continuously improve consumer and customer experiences. The Experience Strategy & Transformation Lead for the Specialty Product Delivery Organization focuses on end-to-end delivery, capability design, and operationalization of experience strategies, while contributing to business architecture artifacts that align customer journeys, products, platforms, and operating models. Advises executives to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Key Responsibilities Experience Strategy & Delivery Execution - Lead the execution of experience transformation initiatives aligned to Group Specialty product strategies and enterprise experience standards. - Translate experience strategies and target-state visions into prioritized product roadmaps, epics, and features. - Partner with Product Managers and Delivery Leads to ensure experience outcomes are embedded in agile delivery plans and PI commitments. - Drive continuous improvement through customer insights, journey analytics, and post-release learning. - Collaborates and works regularly with Professional Level, Lead/Manager and Director roles across Business and IT Business Architecture & Capability Enablement - Contribute to business architecture by defining and maintaining: - Experience capability maps - Value streams and customer journeys - Product-to-capability and capability-to-platform alignment - 1-3 year strategic roadmap - Support target operating model design by clarifying roles, handoffs, and dependencies across Product, Technology, and Operations. - Identify experience and capability gaps and recommend solutions that balance customer value, delivery feasibility, and business impact. Cross-Functional Collaboration - Serve as a day-to-day experience strategy partner for Product Delivery teams supporting Group Specialty lines of business. - Collaborate with UX, Design, Technology, Data, and Operations to ensure cohesive and scalable experiences. - Support change adoption by working with business partners on readiness, communications, and measurement. Governance, Metrics & Quality - Define and track experience success metrics (e.g., customer satisfaction, journey performance, operational outcomes). - Ensure alignment to enterprise standards, accessibility requirements, and brand guidelines. - Escalate risks, dependencies, and trade-offs to the Principal with clear options and recommendations. Decision Rights & Scope - Owns execution-level experience strategy and delivery outcomes for assigned Group Specialty initiatives. - Makes recommendations on prioritization, sequencing, and design within defined strategic guardrails. - Escalates enterprise-level trade-offs, architectural conflicts, and strategic shifts to the Principal. This role is a feeder to the Principal, Experience Strategy & Transformation position, building depth in strategic execution, delivery leadership, and business architecture to support broader enterprise accountability. Use your skills to make an impact Required Qualifications - Bachelor's degree or equivalent experience. - 5–7+ years of experience in experience strategy, product delivery, transformation, business architecture, or related roles. - Experience working within agile product delivery models and cross-functional teams. - Demonstrated ability to translate strategy into execution artifacts (roadmaps, journeys, capabilities). - Strong analytical, communication, and stakeholder management skills. - Experience working with Microsoft collaboration and productivity tools. - Exposure to value stream mapping or operating model design. Preferred Qualifications - Experience in healthcare, insurance, financial services, or other regulated industries. - Familiarity with Group Specialty products, customer segments, or distribution models. - Experience partnering with UX/design teams and leveraging customer research and data insights. Additional Information At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. · Satellite, cellular and microwave connection can be used only if approved by leadership · Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. · Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. · Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information # LI-KR1 Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-13-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Engage as a leader to define and own project success, leveraging core consulting behaviours such as active listening, empathetic collaboration, strong sense of ownership and effective communication across multiple audiences • Own accountability for business analysis deliverables including user requirements specifications (URS), functional requirements specifications, data & process maps, workflows, gap analyses, implementation roadmaps, evaluation methodologies, and questionnaires. • Conduct vendor evaluations and define implementation strategies to enable effective decision-making by pharma/biotech/agritech clients. • Assess system landscapes and contribute to IT, informatics and data landscape roadmaps. • Manage one or more large projects/programs, including estimation, scheduling, risk management, and milestone tracking. • Facilitate project meetings, communicate status updates, and escalate risks when necessary. • Mentor associates across Zifo, guiding their project engagements and professional development. • Track and monitor key project metrics to ensure the success of client engagements as well as adherence to operational components of project delivery. • Serve as primary point of contact for clients and internal stakeholders, managing expectations on process, quality, schedule, and delivery - all with an overall view of what qualifies as successful engagement • Build rapport with client managers and support and/or drive strategic customer meetings. • Identify opportunities for additional value creation within client organizations and internal process improvements. • Plan and track billable effort, manage utilization and productivity of themselves and teams, and support budget forecasting. • Manage escalations, identify & track risks to project execution, initiate corrective and preventive actions (CAPA) and drive continuous improvement initiatives. • Support internal training programs, and mentor team members in emerging areas. • Assist in proposals related to emerging opportunities with clients and supporting RFP responses. • Contribute to case studies, presentations, and white papers. • Attend industry conferences for learning, networking, and representing Zifo.

About Zifo:  Zifo is a global scientific and technical consulting partner specializing in strategy, informatics, and innovation for clients in life sciences organizations, such as pharmaceutical R&D, biotechnology, and agritech. We help organizations accelerate discovery, optimize development pipelines, and leverage data to achieve measurable impact.    Position Overview:  The Associate Scientific Strategy Consultant sits within the North American consulting group wherein key accountabilities include driving project elucidation, stakeholder management and defining & driving project success in partnership with internal and external stakeholders. The successful candidate will lead medium-to-high complexity consulting engagements for multiple customers. This role blends scientific expertise, industry knowledge, and informatics/data skills with leadership and collaboration to deliver high-quality solutions. You will work closely with senior consultants, client stakeholders, and cross-functional teams to ensure project success, drive operational excellence, and contribute to business development.  Key Responsibilities:  Consulting & Scientific Strategy  - Engage as a leader to define and own project success, leveraging core consulting behaviours such as active listening, empathetic collaboration, strong sense of ownership and effective communication across multiple audiences  - Own accountability for business analysis deliverables including user requirements specifications (URS), functional requirements specifications, data & process maps, workflows, gap analyses, implementation roadmaps, evaluation methodologies, and questionnaires.  - Conduct vendor evaluations and define implementation strategies to enable effective decision-making by pharma/biotech/agritech clients.  - Assess system landscapes and contribute to IT, informatics and data landscape roadmaps.  Project Execution & Leadership  - Manage one or more large projects/programs, including estimation, scheduling, risk management, and milestone tracking.  - Facilitate project meetings, communicate status updates, and escalate risks when necessary.  - Mentor associates across Zifo, guiding their project engagements and professional development.  - Track and monitor key project metrics to ensure the success of client engagements as well as adherence to operational components of project delivery.  Customer Engagement & Collaboration  - Serve as primary point of contact for clients and internal stakeholders, managing expectations on process, quality, schedule, and delivery - all with an overall view of what qualifies as successful engagement  - Build rapport with client managers and support and/or drive strategic customer meetings.  - Identify opportunities for additional value creation within client organizations and internal process improvements.  Operational Excellence & Continuous Improvement  - Plan and track billable effort, manage utilization and productivity of themselves and teams, and support budget forecasting.  - Manage escalations, identify & track risks to project execution, initiate corrective and preventive actions (CAPA) and drive continuous improvement initiatives.  - Support internal training programs, and mentor team members in emerging areas.  Business Development & Thought Leadership  - Assist in proposals related to emerging opportunities with clients and supporting RFP responses.  - Contribute to case studies, presentations, and white papers.  - Attend industry conferences for learning, networking, and representing Zifo.  Learning, Mentorship & Continuous Improvement  - Demonstrate continuous learning in scientific domains, informatics systems and data strategies, change management and strategic consulting methodologies.  - Identify needs and drive efforts for internal development and knowledge-sharing initiatives.  - Mentor other analysts across business units within Zifo, fostering collaboration career development.