Role Description The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $196,732- $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses. Responsibilities: - Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network. - Be the voice of and advocate for the provider experience internally and externally. - Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience. - Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations. - Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision. - Effectively communicate goals and findings and drive organizational change management. - Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models. - Leverage data to drive insights, root cause analysis and ROI assessments. - Recruit, lead and develop a strong team dedicated to delivering high impact outcomes. - Compliance with all applicable laws and regulations. - Other duties as assigned. Qualifications - A bachelor's degree or commensurate 4 years of experience. - 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry. - 7+ years experience collaborating and influencing at the executive level. - 5+ years experience defining and deploying strategies for organizations at the company level. Requirements - Bonus points: Master's degree from top-tier program in business, health administration, or related field. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

• Own and deliver substantial national revenue targets • Develop long-term enterprise partnership strategies spanning multiple states • Lead enterprise expansion from initial engagement to national standardization • Structure and negotiate complex, multi-year and risk-based agreements • Ensure forecasting precision and executive-level revenue visibility • Serve as executive sponsor to Chief Population Health Officers, CMOs, and CFOs • Present Guardant’s enterprise value proposition at governance committees and board-level forums • Influence national preventive care and screening strategies at the highest levels • Lead large-scale health system transformation initiatives • Guide national systems through standardization across diverse geographies • Align cross-functional Guardant resources to support enterprise transformation • Drive cultural alignment and stakeholder engagement within complex systems • Lead sophisticated contracting strategies including risk-sharing agreements and multi-year enterprise contracts. • Shape internal commercial strategies based on payer-provider economics • Provide executive guidance on reimbursement and regulatory shifts • Leverage advanced population health analytics to inform national growth strategies • Interpret enterprise quality and utilization dashboards • Develop board-ready ROI analyses tied to quality improvement and cost avoidance • Identify national expansion opportunities through data-driven modeling • Establish national enterprise playbooks adopted across regions • Mentor and develop Senior Managers and enterprise account leaders • Foster a culture of accountability, collaboration, and strategic excellence. • Advise executive leadership on enterprise risk and growth opportunities.

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together. **This position is eligible to work from home anywhere in the United States** Essential Functions: - Operates as a main point of contact for the Medical Claims Review team for all inquiries, through both the customer service phone line, fax, and email - Resolves escalated customer service calls from the bill review partner service center - Resolves questions from medical providers and claims adjusters by researching claims and bills in both internal (File Handler, CLMS, Claims Center) and external (SmartAdvisor, Mitchell CEP) systems - Provides information on payment status and explains bill review decisions by referencing explanation of review codes and other relevant data in the bill review system - Assists customers in obtaining information regarding PPO networks and vendors used - Communicates next steps for appeals to providers and claims adjusters, creates medical bill reconsideration in the appropriate system, and updates documentation in applicable bill review systems - Guides customers to appropriate contact on escalated issues - Follows up with customers as appropriate to resolve inquiries - Searches policy system for active policies if a claim cannot be found and reaches out to the policyholder to check on claim status - Provides data entry of medical bills as necessary, along with various bill auditing functions that cannot be completed by external resources - Reviews and audits pended medical bills for accuracy of data entry - Processes requests for refund in bill review system and composes letters to providers requesting the refund - Reviews the business rules and assigned fee schedule of the bill review vendor to ensure compliance with EMC and the state business rules for all jurisdictions - Contacts medical providers to request required billing forms and/or other information required to process billed charges - Refers customers to vendor for electronic billing inquiries and informs medical providers of claim number concerns with electronic billing - Contacts medical providers to obtain required tax forms and any other required documentation Education & Experience: - High school diploma or equivalency - Three years of medical office experience - Medical bill coding or auditing experience preferred - Successful completion of medical terminology and medical coding courses - Certified Professional Coder-Payer (CPC-P) designation preferred - Prior customer service experience Knowledge, Skills & Abilities: - Excellent customer service skills, including verbal and written communication - Working knowledge of state jurisdiction auditing rules and ability to research jurisdictions as needed - Good knowledge of medical bill review procedures and state guidelines - Strong computer skills, including knowledge of Microsoft Office Suite - Accurate data entry skills - Good knowledge of medical terminology, including ICD-10 and CPT codes - Ability to work in high volume, fast paced environment - Strong attention to detail, multitasking, and organizational skills - Ability to work effectively with others, as well as independently The hiring salary range for this position will vary based on geographic location, falling within either of the following: $39,534 - $54,608 or $43,685 - $60,066A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. All of our locations are tobacco free including in company vehicles.

This position provides strategic leadership, oversight, and management for competitive and recreational sport programs, spirit programs, and the Injury Care Center. This role supervises professional and student staff, oversees program operations and risk management, and advances initiatives that enhance student involvement, leadership development, and well-being while contributing to a vibrant campus culture. The position also leads partnerships and program development initiatives that expand opportunities for student engagement and community collaboration. Salary & Benefits: Minimum starting salary of $65,000, commensurate with experience Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire. Primary Duties: - Provide strategic leadership for competitive and recreational sports, including the development, implementation, and continuous evaluation of programs that promote student well-being, engagement, and leadership development while ensuring programs are accessible, inclusive, and responsive to the needs of a diverse student population. - Oversee the administration of Intramural Sports, including referee recruitment and development, program scheduling, and coordination of indoor and outdoor facilities to support safe, inclusive, and engaging recreational sport opportunities. - Provide oversight for Esports, including operations of the Laker Esports Center, supporting club competitions, recreational events, and drop-in gaming opportunities that foster student engagement and campus community. - Oversee Spirit Programs, including the cheer and dance team, and mascot initiatives that foster school spirit, enhance community engagement, and contribute to a vibrant campus environment. - Provide oversight for the Injury Care Center, supporting the delivery of athletic training and physical therapy services, coordination of care for students and ensuring compliance with professional standards and risk management practices. - Hire, train, supervise, and evaluate professional and student staff, fostering a culture of mentorship, professional growth, and student leadership development. - Develop, forecast, and manage assigned program budgets, ensuring responsible financial stewardship and alignment with departmental priorities. - Develop and enforce departmental policies, procedures, and operational standards to ensure safe, inclusive, and effective program delivery. - Serve in a leadership capacity during routine nights and weekends to support program operations and provide supervision for programs, students, and staff as needed. - Respond to incidents and emergencies in accordance with university and departmental protocols, ensuring appropriate documentation and follow-up. - Cultivate and collaborate with campus partners, community organizations, and external vendors to advance student well-being and support initiatives, operational needs, and departmental or divisional priorities. - Contribute to departmental strategic planning and special projects that advance Recreation & Wellness priorities and maintain active engagement in the collegiate recreation profession, including participation in NIRSA and other relevant professional associations. - Perform other duties as required/assigned by leadership. Required Knowledge, Skills and Abilities: - Bachelor’s degree. - Minimum four (4) years of professional related experience. - Minimum four (4) years of supervising staff experience in recreation or similar profession. - Strong verbal and written communication and organizational skills. - Commitment to valuing and contributing to an inclusive working and learning environment. Preferred Knowledge, Skills and Abilities: - Master’s degree in business, sports/recreation administration, education, or related field. - Progressive professional recreation experience in higher education. - Experience in budget management, financial oversight, and strategic allocation of resources. Working Conditions: Work is primarily performed in an office environment. Some travel may be required. The position requires routine evening and weekend work to support programs, events, and operations. How to Apply: Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Aaron Mowen, mowena@gvsu.edu. If you need technical assistance, please contact Human Resources at hro@gvsu.edu. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. Application Deadline: Application review begins April 20, 2026. This posting may be closed at any time at the discretion of the University. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See www.gvsu.edu/equalopportunity/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State). Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.