Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for. Emergency Management Consultant Position Summary This critical position involves leading and coordinating company efforts to prepare for, respond to, and recover from adversity, which is characterized by widespread or severe damage, injury, or loss of life, property, and/or reputation due to natural, technological, or human-caused incidents. The Emergency Management Consultant plays a pivotal role in developing and maintaining emergency management program activities, including collaborating with partners, developing emergency plans, and conducting preparedness training and exercises at the strategic, operational and tactical levels. Essential Responsibilities - Plans- Responsible for the development and maintenance of Emergency Operations Plans (EOPs). Ensure planning efforts are vertically and horizontally integrated within a planning framework consistent with state and federal requirements and industry best-practice recommendations. Plans include functional and hazard-specific annexes consistent with DHS/FEMA Comprehensive Planning Guidance (CPG 101) and other applicable authoritative sources. - Training- Identify required and recommended preparedness training, assign courses, and track course completion in an automated Learning Management System (LMS). Provide training as an instructor to diverse audiences which may include field personnel and first responders up to executive leadership and federal, state, and local government agencies that interact with Xcel Energy. - Exercises- Conduct and assist others to develop, conduct, and evaluate required and recommended preparedness exercises consistent with the Homeland Security Exercise and Evaluation Program (HSEEP). Design and facilitate training and exercises consistent with the Homeland Security Exercise Evaluation program (HSEEP) and manage the programmatic review of emergency operations plans, exercises, and program development. - Collaboration- Represent Xcel Energy to local, state and national groups (Offices of Emergency Management, Public-Private Partnerships, Industry groups, Community Emergency Response Teams, and government agencies); ensure consistent messaging and unity of effort through appropriate internal collaboration. Routinely communicate with internal and external partners to ensure awareness and understanding of the company's emergency management programs and strategy. Interface with city/county/state and federal emergency management officials and other government partners. - Employ strong technical writing skills, exceptional attention to detail, and the ability to translate complex engineering, legal, logistical, and emergency management concepts into clear, concise, and user-friendly documentation. Research and understand complex regulatory and legislative requirements and explain these requirements to others. Minimum Requirements - Bachelor's Degree in English, Creative Writing, Technical Writing, Emergency Management, Public Policy, or related discipline, or a combination of education and experience providing equivalent knowledge is required. - 5+ years of experience in a business continuity and/or emergency management discipline is required. Experience within the energy sector or a similar critical infrastructure environment is preferred, however, candidates with significant experience within the National Preparedness Framework (i.e. DHS/FEMA National Incident Management System/Incident Command System- NIMS/ICS) will be considered. - Business Continuity or Emergency Management professional certification or ability to obtain within one year. - Completion of or enrollment in at least one of the following DHS/FEMA National Disaster & Emergency Management University (NDEMU) programs with ability to complete within one year: - Public Information Officer (PIO) - Emergency Management Professional (EMP) - National Standard Exercise Curriculum (NSEC) - Planning Practitioner Program (PPP) - Continuity Excellence Series (CES) - Community Emergency Response Team (CERT) - Excellent communication, negotiation, and liaison abilities. - Strong understanding of business continuity, emergency preparedness, response, and recovery concepts. - Ability to work effectively under pressure in a fast-paced environment, in-person and remotely. Candidates must be self-directed and comfortable navigating ambiguity. Preferred Requirements - Advanced degree is desirable. - Certification as an emergency manager (CEM) by the International Association of Emergency Managers (IAEM) or similar state-level program. - Instructor certification recognized by DHS or state-level equivalent. - DHS/FEMA Master Exercise Practitioner (MEP) certification. - Completion of the DHS/FEMA Continuity Excellence Series (Level II Master Continuity Practitioner). - Texas A&M Engineering Extension Service (TEEX) Infrastructure Protection Certificate or equivalent. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com. Non-Bargaining The anticipated starting base pay for this position is: $84,900.00 to $138,400.00 per year This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 04/26/26 EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

• Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from Monday through Friday from 10AM to 4PM MT in Juárez, Mexico. • Provide solution-focused employee mental health consultation and connection to appropriate resources. • Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate. • Coordinate and deliver critical incident response. • Conduct company tailored trainings and Spring Health benefit promotion events. • Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members. • Complete required internal training and assignments and attend Spring Health Clinical Team meetings. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. • Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. • Provide management consultation that enhances employee wellbeing and workplace effectiveness. • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. • Complete accurate and timely documentation of all service delivery. • Represent Spring Health and help to support/reinforce program parameters and goals. • Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. • Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate. • Other responsibilities as they pertain to the success of this role.

Make a difference. Be happy. Grow your career. Hospital Billing Claims– Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. They should have the ability to be the application lead for a small or medium-sized customer. KEY RESPONSIBILITIES They will be responsible for, but not be limited to: TECHNICAL - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing PROJECT AND ISSUE MANAGEMENT - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) - Following proper change control policies for migrating application build and configurations - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested TEAMWORK AND CUSTOMER SERVICE - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used - Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities - Participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts GROWTH AND MENTORSHIP - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership - Creating documentation that allows others to follow processes consistently - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight - Under the guidance of the Team Lead and Senior Application Advisor, mentoring members of the team in technical skills SKILLS AND EXPERIENCE - Post-secondary education or equivalent experience, required - Epic Certification in Hospital Billing application with moderate understanding of functionality within that application - 3+ years of experience implementing, training, or supporting EHR modules - Must demonstrate and embody Nordic’s maxims - Proven ability to apply problem solving and technical skills - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite - Proficient with Microsoft Office applications - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Prior experience with ticketing systems and change management processes - Strong customer service track record - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred - Demonstrated sound judgment and appropriate escalation ADDITIONAL DETAILS - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 10% Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Make a difference. Be happy. Grow your career. The Hospital Billing Claims – Senior Application Advisor provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. Key Responsibilities They will be responsible for, but not be limited to: Technical - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing Project and Issue Management - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) - Serving as Application Lead, leading application management work at client(s) in relevant application(s) across multiple engagements, including overseeing ticket management across the application(s), sharing project updates, and leading team meetings - Following proper change control policies for migrating application build and configurations - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested - Delegating and overseeing work across customer support team Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used - Creating and contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting, with minimal oversight and input, their own focuses of time and energy to deliver on most-important priorities, and guiding the time and energy of other members of the team - Overseeing and participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership - Creating documentation that allows others to follow processes consistently - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight - Mentoring and coaching all members of the team in both technical skills, and soft skills such time-management, communication, project management, and escalation - Provides prompt feedback that builds confidence in team members and guidance on skills and approaches to improve Skills and Experience - Active Epic Hospital Billing certification required - Post-secondary education or equivalent experience required - 5+ years of experience implementing, training, or supporting Epic modules - Must demonstrate and embody Nordic’s maxims - Proven ability to apply problem solving and technical skills - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite - Proficient with Microsoft Office applications - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Prior experience with ticketing systems and change management processes - Strong customer service track record - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred - Demonstrated sound judgment and appropriate escalation Additional Details - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 10% to Nordic Home office in Madison, WI Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.