• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business. • Possess a strong knowledge of internal process, understands relationships and key linkages between business units. • Collaborates with internal and external parties to coordinate service related activities and manage client projects. • Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions. • Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed. • Provides customer proactive service and education regarding service options, charges, billing, and contracts. • Documents each interaction, ensuring service, pricing and other required information are entered into the system. • Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals. • Maintains routine customer service related reports and creates reports as requested.

Company Description Unitek Learning Education Group Corp. (“Unitek Learning”) is a leader in healthcare‐focused workforce development. With over 30 years of experience, Unitek Learning provides customized education programs that bridge the gap between academic preparation and real-world clinical needs. Drawing on its deep roots in nursing education, Unitek Learning helps hospitals and health systems build sustainable talent pipelines by embedding faculty and curriculum directly into hospital settings through its “School in a Box” and integrated workforce solutions. In partnership with hundreds of clinical sites, we upskill incumbent staff, train new clinicians, and enable hospitals to better recruit, retain, and advance nursing talent. Job Description Provide online course facilitation for the pre-licensure Workforce Development Programs. - Instruct students utilizing existing curriculum for assigned classes. - Make continuous efforts to improve the quality of instruction by using different and innovative methodologies and/or teaching techniques. - Assist with reviewing and revising syllabi and instructional guidelines. - Regularly evaluate students to measure their progress in achieving curriculum and course objectives and inform them in a timely manner of their progress. - Assist with strategic planning and assessment of instructional initiatives to ensure quality of program. - Maintain student records of attendance, grades, and assist with program data collection. - Utilize the Learning Management System (LMS) as the tool to deliver course content while maintaining relevance and currency. - Provide access to students for ongoing communication through scheduling of office hours, electronic communication, and other appropriate methods. - Participate in professional development; maintain CE hours to ensure renewed licensure and stay current with college updates. - Commitment to teaching and working with a multicultural and multigenerational student body. - Serve as subject matter expert (SME) for university and accreditation requirements/reporting. - Serve on curriculum and evaluation committee. - Other duties as assigned by the Assistant Dean, Workforce Development. - Faculty are responsible for exam analysis and reviews for all exams within assigned course. - Faculty teaching in courses with unit/final exams are responsible for conducting weekly recorded synchronous sessions for students via distance modality (Zoom, MS Teams, WebEx, etc.). - Faculty must hold a minimum of four (4) office hours weekly. Qualifications - Registered Nurse with current and unencumbered Registered Nurse licensure or eligible in all states where Workforce Development programs are established. - Registered Nurse with current and unencumbered licensure in California. - Eligible for approval by CA BRN as Instructor for Medical-Surgical, OB, Pediatrics, Mental Health, Community Health, or Geriatrics. - Master's Degree in Nursing required; Terminal Degree in Nursing (DNP, EdD, PhD) preferred. - Able to meet the faculty requirements set by California's Board of Registered Nursing. - Experience which demonstrates: Current knowledge of nursing practice; ability to mentor students; effective communication skills, both verbal and written. - Previous pre-licensure nursing online teaching experience required (5+ yrs preferred) utilizing a Learning Management System (LMS). - A documented background in educational methodology consistent with teaching assignments including but not limited to: - education theory and practice, - current concepts related to subjects taught - current clinical practice experience - distance education techniques and delivery - Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint, and other MS office products as needed. Additional Information For Full Time Employees, We Offer: - Medical, Dental and Vision starting the 1st of the month following 30 days of employment - 2 Weeks’ starting Vacation per year. Increasing based on years of service with company - 12 paid Holidays and 2 Floating Holiday - 401K with a Company Match - Company Paid Life Insurance at 1x’s your annual salary - Leadership development and training for career advancement - Tuition assistance and Forgiveness for you and your family up to 100% depending on program - Type of Position : Remote

Role Description As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is a minimum of 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date. Qualifications - Minimum age: 18 years old - Have the right to work in India - Strong communication skills in English (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm - Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) - You'll need a quiet, distraction-free work space (dedicated office space with a desk and chair) - From a technical perspective, a minimum broadband connection of 100MB download speed and 10MB upload speed using a hard-wire ethernet internet connection (no WIFI). Requirements - Hard-working, articulate, and detail-oriented - Friendly and customer-focused in every situation - Ability to learn quickly and embrace change - Comfortable multi-tasking in a high-energy environment Benefits - Medical insurance - Pension plan - Internet allowance - Lifestyle benefits and retail discounts through our Amazon Extras program - Expert training and ongoing opportunities to learn more and develop your skills

Role Description Join our team as a detail-oriented, client-focused Remote Customer Experience Assistant. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment. Qualifications - Must be 18 years of age or older - Prior experience in customer service, hospitality, call center, or virtual support roles is preferred - Excellent written and verbal communication skills - Strong organizational and multitasking abilities in a remote setting - Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication - Must have a reliable internet connection Requirements - Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance - Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support - Deliver clear guidance by identifying client needs and walking them through the best available options - Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements - Collaborate with internal teams to help resolve escalated or complex situations professionally - Ensure a smooth and satisfying client experience through proactive follow-up and support Benefits - 100% remote role with flexible scheduling options - Daily pay option available - Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences - Supportive, growth-focused team environment - Ongoing training, coaching, and professional development Company Description We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.